Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. Reuters content is the intellectual property of Reuters. The company operates through four operating segments that are organized into two groups, TTEC Digital and TTEC Engage. Consumers expect great interactions whenever they connect with a company. About TTECTTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. "We are very excited about the opportunity to join an industry leader like TTEC as it reinvents what it means to provide amazing customer experiences with intelligent automation," said Dilip Balakrishnan, president of Serendebyte. TTEC Holdings, Inc. is a customer experience (CX) as a service (CXaaS) partner for various companies, disruptive hypergrowth brands and public sector agencies. message, please email We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Eine solide Bibliothek vorgefertigter Inhalte. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Net Income was $25.0 Million or 4.2 Percent of Revenue Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Regardless of the products or services your brand provides, customers expect great experiences whenever they connect with a company. Caso continue recebendo esta mensagem, The power of big with the agility of small. The measure of a security's volatility in relation to the S&P 500. We help companies delight customers, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Privacy Policy. using Litmos LMS. In this guide, learn the pros and cons of the different types of outsourced customer experience services available to brands. TTEC Engage Amazing experiences through CX outsourcing and sales excellence Strategy Guides Blogs & Articles Case Studies More Resources I'd like to subscribe to your free monthly eNewsletter and journal, the Customer Strategist Learn how we use and the content that we email. verdade. Please help us protect Glassdoor by verifying that you're a Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Es besteht kein Kaufzwang wir bitten dich noch nicht mal um die Angabe einer Kreditkarte. In addition, Shelly Swanback, CEO of TTEC Engage, will assume expanded responsibilities as President of TTEC. The transaction is expected to close during the first quarter of 2022, subject to customary closing conditions and consent, including the competition clearance by the Federal Trade Commission. Get the agile tools to transform your total experienceone stage at a time. Benzinga examines why a stock is moving by analyzing company releases, government filings, media reports, and communication with key stakeholders. Si vous continuez voir ce message, contactez-nous l'adresse Maintaining independence and editorial freedom is essential to our mission of empowering investor success. competitive advantage. Customer interactions, from marketing to sales and service, are now reflections of the brand. We also respect individual opinionsthey represent the unvarnished thinking of our people and exacting analysis of our research processes. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. By leaning on experts who know customer management inside and out, companies can offer great cx services with less risk and more reward. TTEC Digital is engaged in building and implementing cloud-based and on-premises customer experience tools that enable clients to develop customer engagement strategies. This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Market data and information provided by Morningstar. Customer experiences, from marketing to sales and service, are now reflections of the brand. A lower score indicates better sustainability, Exposure refers to the extent to which a company is exposed to different material ESG issues, Management is related to actions taken to manage ESG issues. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. TD Ameritrade displays two types of stock earnings numbers, which are calculated differently and may report different values for the same period. om ons te informeren over dit probleem. actions taken in reliance on any content. This acquisition significantly advances the pace and scale at which we can deliver end-to-end CX automation to our clients via TTEC's Humanify Technology Platform. Ahead of 2023, we continue to optimize our cost structure while enhancing our offerings and delivery footprint to meet our client's quickly evolving needs, positioning us well to capitalize on the current market opportunities. Digital is growing at a fast rate and is also a segment. One of TTECs clients was previously using a LMS that they were having a lot of difficulty with when it came to APIs and single-sign on. Serendebyte strengthens TTEC's ability to deliver intelligent automation solutions globally. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Provide specific products and services to you, such as portfolio management or data aggregation. TTECs stock style is Small Value. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Forward P/E gives some indication of how cheap or expensive a stock is compared with consensus earnings estimates. They rarely distribute dividends to shareholders, opting for reinvestment in their businesses. Get the full list, Youre viewing 5 of 28 investments and acquisitions. Reduce cost and improve CX with recommendations from your front-line employees. provide context on the strength and durability of TTECs Serendebyte helps companies transform their customer and employee experiences by improving sales process automation, customer service, marketing automation and operations/compliance for large enterprises. TTECs price/forward earnings is 15.79. This site uses cookies and by using the site, you are consenting to this. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Optimise your contact centre Learn more. from 8 AM - 9 PM ET. TTEC Holdings Inc provides customer engagement management tools and services. TTEC Digital is engaged in building and implementing cloud-based and on-premises customer experience tools that enable clients to develop customer engagement strategies. TTECs market cap is 1.63 Bil. para nos informar sobre o problema. Morningstar analysts hand-select direct competitors or comparable companies to "Hot" indicates urgent and noteworthy news stories as determined by providers Dow Jones or DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX . Transparency is how we protect the integrity of our work and keep empowering investors to achieve their goals and dreams. per informarci del problema. We provide a platform for our authors to report on investments fairly, accurately, and from the investors point of view. to compare the relationship between a stocks price and how it rewards stockholders through dividends. TTEC Digital motivates women in leadership. We help you design, build, operate, and optimize CX Contact Center Operations The people, processes, and platforms to optimize your contact center. Important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, the risks related to our business operations and strategy, including the risks related to our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; risks inherent in the reliability of our information technology systems; risks related to our information technology infrastructure's cybersecurity in general, and criminal activity such as ransomware, other malware and data exfiltration or destruction in particular, which can impact our ability to consistently deliver uninterrupted service to our clients; our dependence on third parties for our cloud solutions; risks inherent in our transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risk related to our international operations; the risks related to legal and regulatory impact on our operations, including rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws, regulatory changes impacting our healthcare businesses, financial and public sector specific regulations, our ability to comply with these laws timely and cost effectively; and the cost of wage and hour litigation in the United States; the impact of the COVID-19 pandemic and post-pandemic economic and regulatory realities on our business and our clients' business; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. About Serendebyte:Headquartered in Dallas, Texas, with an international near-shore delivery center in Canada and two offshore centers in India,Serendebyte provides digital automation solutions. trading purposes. To learn more visit us athttps://www.ttec.com. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. ", Tuchman concluded, "Upon closing, the combined public sector assets position us to accelerate our strategy of partnering with governments around the world to deliver equitable, secure, digital and engaging citizen experiences at scale, particularly in the areas of infrastructure, transportation, and healthcare.". TTEC Digital is engaged in building and implementing cloud-based and on-premises customer experience tools that enable clients to . ENGLEWOOD, Colo., Dec. 22, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX . When you blend those two things together, it really makes for a great partnership. Percentage of outstanding shares that are owned by institutional investors. the Reuters Group of companies around the world. The biggest thing [about Litmos] is the flexibility of the technology and the intelligence of the people who work at the organization. Learn how it impacts everything we do. "I'm pleased with our solid execution and results for the third quarter. Improve your business performance in any economic environment with our rightshoring and automation approach. questo messaggio, invia un'email all'indirizzo Candle - advanced Draw Fullscreen Settings TTEC - Stock Price Chart TTEC [NASD] TTEC Holdings, Inc. Headquartered in Dallas, Texas, Serendebyte was founded in 2013 and employs a workforce in India, the U.S. and Canada serving industries including financial services, insurance, healthcare, aviation, retail and consumer products. Learn More Customer Experience Strategy Design your CX to eliminate pain points and reduce churn. Do Not Sell or Share My Personal Information. TTEC Digital segment provides pure-play CX technology service. Empower your employees with the right training and tools to deliver amazing customer experiences. Calculated from current quarterly filing as of today. The Company's TTEC Digital business provides insight-driven, outcome-basedand AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational excellence through customer care, acquisition, retention, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 48,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Accelerates growth strategy with tech-enabled citizen engagement solutions, ~$19 billion total addressable market. Exceptional customer experiences start here. The segment delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth and retention services with industry specialization and distinctive CX capabilities for hypergrowth brands. The company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust, and safety services. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. The company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud mitigation, and data annotation solutions. Location: Englewood, Colorado. Fully Diluted EPS was $0.53 ($0.74 Non-GAAP), Signs Bookings of $200 Million prohibited without the prior written consent of Reuters. The company's nearly 62,300 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. compared to the Market Index. The segment also delivers digitally enabled back office and industry specific specialty services, including artificial intelligence (AI) operations and fraud management services. los inconvenientes que esto te pueda causar. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). We may use it to: To learn more about how we handle and protect your data, visit our privacy center. All rights reserved. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. TTEC will pay a. Accordingly, the Company is unable to provide reconciliations to GAAP operating income margins, net income margins, and diluted earnings per share without unreasonable effort. PitchBooks comparison feature gives you a side-by-side look at key metrics for similar companies. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. select two ttec engage products At a time when governments around the globe are deploying incremental investments in digital citizen experience and smart government programs, TTEC's global scale and market-leading digital CX solutions, combined with Faneuil's deep state and local government expertise, positions the company as the public sector's premier CX provider. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. "We are pleased with our execution and financial performance in the third quarter as we continue to navigate the dynamic macroeconomic environment alongside our clients," commented Dustin Semach, chief financial officer of TTEC. We continued to accelerate our diversification strategy by expanding into new nearshore and offshore delivery locations, growing with new and embedded base clients across strategic verticals, innovating in our comprehensive portfolio of digital CX solutions, and deepening collaboration with our best-in-class CX technology partners," commented Ken Tuchman, chairman and chief executive officer of TTEC. It is typically expressed as a percentage of the total number of shares outstanding and is reported on a monthly basis. TTEC Digital has a great vision across skill, projects and employee engagement activities. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com/robotic-process-automation. We welcome digital industry leader, DaveSeybold, as CEO of TTEC Digital. GAAP P/E is a relative valuation measure used to determine if a stock is expensive in relation to its peers. "I could not be more excited about the combination of our respective public sector platforms. Dow Jones Industrial Average, S&P 500, Nasdaq, and Morningstar Index (Market Barometer) quotes are real-time. Serendebyte, a Gold-level partner, has worked with Pega since 2014. Please note that the unavailable reconciling items could significantly impact the Company's 2022 financial results as reported under GAAP. TTECs price/sales is 0.67. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Si continas viendo este mensaje, Yes. Click here for more on how to use these ratings. Any copying, republication or redistribution of Reuters content, including by caching, framing or similar means, is expressly TTEC now partners with Litmos on many client projects to help with their training needs, enabling exceptional customer experiences. We are sorry for the inconvenience. Price/sales represents the amount an investor is willing to pay for a dollar generated from TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service, TTEC named to Forbes list of Best Employers for Diversity 2023 for third time, TTEC Schedules First Quarter 2023 Earnings Release and Webcast of Investor Conference Call, TTEC Canada certified as a 'Great Place to Work(R)' through continued commitment to Employee Experience, TTEC publishes second annual Environmental, Social, and Governance Report, TTEC Digital launches Optics for Google CCAI Platform, TTEC named one of America's Best Large Employers 2023 by Forbes, TTEC named to the Best Workplaces 2023 list in Mexico by Computrabajo for fifth consecutive year, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, TTEC Schedules Fourth Quarter and Full Year 2022 Earnings Release and Webcast of Investor Conference Call, TTEC stock up nearly 7% as it grows Google Cloud partnership, TTEC Holdings Inc Dividend for TTEC - $0.52, Q4 2022 TTEC Holdings Inc Earnings Release - Actual: $0.89, Q3 2022 TTEC Holdings Inc Earnings Release - Actual: $0.74, Q2 2022 TTEC Holdings Inc Earnings Release - Actual: $0.98, Q1 2022 TTEC Holdings Inc Earnings Release - Actual: $1.08, Characteristics and Risks of Standard Options. TTEC Engage segment provides the digitally enabled CX managed services. The RIC or Reuters Instrument Code set has been developed and maintained by Reuters and is the intellectual property of When typing in this field, a list of search results will appear and be automatically updated as you type. The client was pleasantly surprised at how quick it was to implement and was incredibly satisfied with the overall experience. Revenue was $592.5 Million We undertake no obligation to update them, except as may be required by applicable law. Tuchman continued, "Visionary public sector leaders understand that innovative citizen engagement must be frictionless, automated, and personalized going forward. Historical valuations generally do not reflect Corporate Governance TTEC Holdings, Inc.'s ISS Governance QualityScore as of April 1, 2023 is 4. Learn why we use cookies and how to manage your settings. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. Copyright 2023 Morningstar, Inc. All rights reserved. Annual Dividend is calculated by multiplying the announced next regular dividend amount times the annual payment frequency. Dividend yield allows investors, particularly those interested in dividend-paying stocks, Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. largest 70% of U.S. stocks, mid-cap names account for the largest 7090%, and small-cap names are the remaining 10% of companies. GAAP EPS (TTM) refers to a company's earnings per share (EPS) for the trailing twelve-month (TTM) period. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Founded in 2013, the company employsa global workforce of 125 employees and serves customers primarily in North America. statistically matched to analyst-rated companies, allowing our models to calculate a quantitative moat, Subscribe to our free digital CX publication, the Customer Strategist. TTEC Digital launches Optics for Google CCAI Platform, TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA. increase in employees intent to stay. "Citizen experience for the public sector is a core component of TTEC's vision, and this transaction will accelerate our growth in this rapidly expanding market," said Ken Tuchman, chairman and CEO, TTEC. content. based on historical, rather than current, valuations. ($50.2 Million or 8.5 Percent of Revenue Non-GAAP) The segment delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth and retention services with industry specialization and distinctive CX capabilities for hypergrowth brands. Style is calculated by combining value and growth scores, which are first individually calculated. 2023 PitchBook. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Privacy Policy and Reuters. If you are experiencing issues with this form contact cx@ttec.com . TTEC has a forward dividend yield of 3.05%. Starte deine kostenlose, vollkommen unverbindliche 14-tgige Testversion.