visionworks return policy visionworks return policy

We have the perfect solution for youour AI-powered app can send a refund request on your behalf! Everyone was friendly. I just can't say enough nice things of the help I received. Reviewers complaining about Visionworks most frequently mention customer service, eye exam, and new glasses problems. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. Overcharged $400 at checkout (was corrected before I left). My glasses were ordered in December! Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. Visionworks Return & Refund Policies. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. Will not open as website state. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. If you're not totally satisfied, just return your glasses within 30 days of receipt for a full refund. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I was warned by several co-workers to not deal with. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. Spent over three hours just to get an eye exam. First impression. Check out the table below to see what options you have: If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. Please see below. I would rate their business as a -1 star if I can. Visionworks ranks 162nd among Eyeglasses sites. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. They some tests one day and then called me again the next day and made me wait and do the balance tests. I am furious. BBB Business Profiles may not be reproduced for sales or promotional purposes. Services that were not covered by my insurance were performed and charged to me that I did not agree to, including retina imaging. Resolved "Charges" Resolved "Cancelled appointment.". They were to call me to fix an appointment which they never did. Most and Least Reliable Refrigerator Brands, Most Reliable Central Air-Conditioning Systems, Unlock to see our ratings and compare products side by side, Care taken to fit frames and lenses correctly. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. NBA Store Returns PolicyWhat Items Are Refundable? **** & telling him that I believe *********** location did a rush job on my exam and gave me the wrong prescription in my glasses because everytime I put these glasses on my face I get headaches. Step 2: Choose the styling for your return policy. I asked her if she realized that this process is not Customer Friendly. So after the exams were completed I went to pick out my glasses and the lady that helped me when I first got there kept coming over to me saying have you got them yet? An item that was discovered damaged upon receipt will be replaced with the same model only. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. We will go over the return or exchange policy in detail. All You Need To Know About the Jet Return Policy. And don't try calling because Noone answers. Include your Name, Invoice #, and email address. It is not the end of March and I still do not have the glasses I paid for. Has anyone returned their glasses? We value your privacy. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account My order for glasses went into the Bermuda Triangle apparently. I told her that I wasn't aware they had tried to contact me. We gave the store our home address, phone number, etc in Georgia to let us know when they would be in. Well guide you through the process. Visionworks offers a simple 30-day, money-back guarantee. After two weeks I checked status and it had changed to pending/delayed. And the gentleman behind them made some snotty comment about me. HORRIBLE experience! Resolved "Vision works employee scratched my lense.". and one set of reading glasses (cost me $294.00). Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) I am a 46 year old profesional business owner I have had 3 other pair of glasses lenses by vision works. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. Wed like to thank ******** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Visionworks ensures a 100 day grace period after your purchase, to decide if these glasses really are the perfect match for your face, style, and life. Claim your listing for free to respond to reviews, update your profile and manage your listing. I went to the Visionworks in Hadley MA. Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Frames and lenses purchased in a store have a 60-day . Any time within this window, you will be allowed to exchange your glasses completely hassle free. With a bunch of children that should be working at a movie theatre. I've had extreme near-sightedness since I was in 3rd grade (I'm 45) and do not take this lightly, and have many experiences to compare it to, and that is why I am reporting him to the BBB. This store also confirmed that they accepted my VSP on the day of my appointment, but the staff at this location were dismissive and unhelpful during my first store visit. When the glasses came in they were not the glasses I ordered. I wish the union would look into this and give us choices. Quality of service from sales help. Don't worry if you don't understand something, simply write it down in the comments area. Yes absolutely! Visionworks offers a money-back guarantee of 30 days. Office was locked until 10:15. . But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. What an inept lab and company. You should never be bullied anywhere. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I also stated to her that since it happened the same day, (March 22, 2023) that she could void the three incorrect transactions, the store manager got involved and he was extremely rude and got up in my face. After waiting 5 hours to finish first visit,then waiting 4 weeks with no call back to pick up,we went in and they were there.The prescription was wrong and had to come back for another exam and wait again to get my glasses that were wrong again. How Long Does The Visionworks Refund Last? Our content is intended to be used for general information purposes only. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. God bless and I hope you take my advice go to visionworks. Take advantage of a 54 year old Female Veteran? Keep in mind that the time can vary depending on the type of refund. Visionworks staff mismeasured my progressive lenses for middle distance. Shop at your own risk. They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner. Ridiculous! I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. Follow the steps below: The easier way to start your return process is to head over to a Visionworks store and ask a staff member to initiate your return request. Betty. The Horrible Disgusting way I was treated by the girl working there was unforgivable.! Worst visit to an eye doctor ever never again they lost my business, Charge for not delivered order wasn't refunded. THE STORES NEVER ANSWER THEIR PHONES. The glasses I received were not usable. Visionworks Coupons, Discounts and Promo Codes 2 Verified Coupons for April 21, 2023 CODE 40% OFF Coupon Code for 40% Off Complete Pair of Glasses expires: ongoing Used 1133 times Last Used less than a minute ago 100% Success SAVE40 Show Coupon Code CODE $45 OFF Coupon Code for $45 Off 2 or More Pairs of Glasses expires: ongoing What Is The Return Policy of Visionworks? Just follow the support agents instructions. . Guaranteed. We have reached back out to Medhen but she states she is not back to the area for scheduling the recheck. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Everything You Should Know About the EZContacts Return Policy. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. and our I waited another 15 minutes before I was greeted by anyone. Quality of frames and lenses I think they are are great because they smile. What could go wrong???? If you dont immediately know where the nearest Visionworks center is, you can use the Visionworks Store Locator to find your nearest store. Before jumping on to the sue them boat, exhaust all your other options first. What vision plans do you accept online? We explain how to get a refund for a defective Visionworks order. Corporate do not have a customer complaint email but had to call them. The Dr.Merlino very knowledgeable and very handsome and super professional and very friendly If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. You can't get this type of service on-line. When I see that I had received another text from Visionworks saying my last appointment was last year and to make an appointment by clicking a link. Sit back and relax while we do the work. Step 3: Pick the right return policy clauses. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." Quality of the product purchased. Friendly, effective and professional - I'll return! Exact information about Visionworks return policy is a bit tough to find. They overbook and provide the less than professional environment. Follow. I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. What Is The Return Policy of Visionworks? At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted. Note that complaint text that is displayed might not represent all complaints filed with BBB. After exam I order and paid for (Order # *******) a pair of prescription sunglasses model NK ESSNTL CHSR (010). This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. They were able to pull my records from another store location, find my prescription and guide me through selecting the features needed for what I needed to accomplish. Trying to get someone to from the store to find out if contacts arrived and the phone system sends me to customer service center. We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. Your username maybe be your email address. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. Is there a return policy for eyeglasses? Took another 20 min to get that done. How long is the return window for Visionworks? Find a staff member and request a return. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store All returned items must be in new and unused condition with original tags and labels attached. After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. Is this what the medical/vision facilities have come to. Visionworks accepts thousands of different insurance plans making visits to the eye doctor accessible and convenient for the whole family. I asked him if he could let me know who his superior is whom I can call to check and find out about, my records and he refused and gave me a corporate line number. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase.