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For any Madewell-related customer service questions, please visit madewell.com. Note: The time that an item is unavailable for purchase (e.g. Where is thredUP located? Other payment methods without shipping labels. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. So angry that I am being treated this way, after being a long-time seller and shopper with thredup. First-time shopper? If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. I also made sure it was saved in my account. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Within 7-14 days, you will receive an email from Vera Bradley explaining how to access the credit in your account. However, after I ordered my clothes, when I opened the tracking . Ive tried to contact ThreadUp several times and have received no answer. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. I ordered shoes a few weeks ago. We only accept online returns for Vera Bradley Forever Favorites. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. The 14-day timeframe starts when an item is delivered, not the order as a whole. What if I forget to activate my bag before mailing it back to thredUP? Buying (and wearing!) Purchases on Madewell Forever do not count towards your loyalty points. New customers may be eligible to receive a coupon code for for free shipping, as well as a discount of up to 50% off! There's no charge for physical Clean Out Kits or digital labels and both are free to return. So frustrating! Reach out to us at pop-support@thredup.com. Fill up your kit. Drop your package off at any USPS or FedEx location. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. YES cut as in by a person. In these cases, we recommend establishing amail forwarding address. I went to cash out and was shocked to see my balance of over 1k had disappeared. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Reach out to us at madewellforever@thredup.com. Multiple items may be sent in one package, as long as the return slips are included. Within 7-14 days, you will receive an email from Athleta explaining how to access the credit in your account. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. The refund will be credited to your original payment method. thredUP is headquartered in Oakland, 969 Broadway #200, United States, and has 1 office location. Once your order has been shipped, you will receive an email with tracking information. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Our Customer Service team would be happy to assist you. Please note that all Vera Bradley Forever Favorites customer service questions will be handled via this email. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. With up to 90% off the estimated retail price, you can always expect to save shopping at Thredup versus other retailers. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. thredUP has processed over 137 million unique secondhand items from 55,000 brands across 100 categories. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. You can take advantage of up to 55% off dresses, tops, jackets, shoes and boots, and more by applying this Thredup promo code at checkout. SAFETY NOTICE: ComplaintsBoard has analyzed thredUP and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. With an OAK + FORT Clean Out Kit, youll also earn an extra 15% bonus on your payout! Our Customer Service team would be happy to assist you. Your orders were canceled because you filed a dispute on order 6K1UFSTEV3EZ, which goes against our Terms of Use. In the mood to thrift shop without leaving the comfort of your own home? Once processed, it may take your bank up to 7 business days to credit the refund to your account. Vera Bradley Forever Favorites items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Some value brands are ineligible for a payout, but you can still send them in. Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Does thredUP offer international shipping. In these cases, we recommend establishing amail forwarding address. Please reach out to oakandfort@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label. What condition are Vera Bradley Forever Favorites items in? IG @thredup. There is no way to return these for "not as described" as I would lose my shipping charge and this BS $1.99 restocking fee. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Can I return items at thredUP? Provide your existing PO.P account email to help avoid delays in receiving your credit from PO.P. Return # 5043206 All orders are subject to a $5.99 fee per shipment from each shipping location. There is no time period in which you have to spend your OAK + FORT credit as it has no expiration date. Buying (and wearing!) If your order is arriving in multiple shipments, you may have different return windows. Any unaccepted items (the things thredUP wouldn't be able to sell on-site) are shipped back to you (for $10.99) or responsibly recycled, according to the company. We only accept online returns forPre-Loved Pac items at this time. Said it was delivered on Aug 31at 2:53pm. Our Clean Out services are currently only available to customers within the 48 contiguous US states. Desired outcome: With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! See a list of ineligible brands here. Customer Support" Our inventory is constantly changing because we receive items from our customers closets. I never got a refund so I checked the site. Once an order has been placed, we cannot change the chosen payment method. Step 3: Buy ThredUP Products from the Official Website. The 14-day timeframe starts when an item is delivered, not the order as a whole. I have used ThredUp for several years and had good experiences when they first got up and running. Their description of items are inadequate and sizes are wrong! If your order is arriving in multiple shipments, you may have different return windows. Once your order is processed, you cannot cancel or modify it. A complete refund and no more run around! Once your kit is received, it will take up to 4 weeks to process your kit. When I reached out to them via email they said they have a policy that after one year any money is converted to a gift card. Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! If your item is returned, it will be relisted with its consignment window reset so it has more time to sell. You can return your items within 14 days of the delivery. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Have no damage, such as missing parts, rips, stains and odors. Buying (and wearing!) They made sure no one would be able to tell. It's seriously easy to clean out your closet with thredUP. I am out a measly $20, but for me it's the principle. Funds converted to gift card without my knowledge. Im going to report them to BBB. I saw 2 items posted. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. This review was chosen algorithmically as the most valued customer feedback. Chanel Silva Once an order has been processed, the shipping address cannot be changed. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. The Standard Clean-Out Kit means you earn cash or credit for accepted women's and kids' items in the bag. We only accept online returns forMadewell Forever items at this time. Once an order has been placed, we cannot change the chosen payment method. In April 2022 I made two orders with ThredUP using my new debit card number. I want a a refund or my shoes! Having sold my fair share of clothes on ThredUp, I would not recommend it. email from Thred up of return processed: I second your complaint, I would like to talk with a customer service person. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. I like the leggings even though there are two rips. Emailed them a second one because they hadn't answered the first. All of the products sold through thredUP have been sent to the San Francisco-based company by users just like us. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. The newly launched Fashion Footprint Calculator involves answering 12 straightforward questions, such as how often you buy new clothes and whether you buy mostly online or in-store. Returns must be sent back within 14 days of delivery. ORDER #XHP741U5I5K9 Terms are subject to change. There is no one to hold these thieves accountable or get reimbursed for the items they claim would not sell. Can I change the payment method on my order? Please reach out to pacsun@thredup.com with your order number to request a cancellation. If you choose Return Assurance, those fees will be automatically deducted from any earnings. Have additional questions? Please reach out toathleta@thredup.com with your order number. thredUP delivers to Canada and the USA only. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Once an order has been placed, we cannot change the chosen payment method. No, Madewell gift cards and discount codes are notvalid on Madewell Forever purchases. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Tue, May 31, 1:18 PM Note that a shipping return fee of $5.99 will be deducted from your refund. Please visit our Returns page to process your return. Higher-end brands get you a higher percentage of the payout. After it is received, it will take up to four weeks to process. Please reach out to pacsun@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. thredUP processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. Our scan shows thredUP website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. They were accepted and then instantly cancelled. I wanted to talk to a service agent about this and have tried contacting them multiple times. We do the rest! thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. We looked up thredUP and found that the website is receiving a high amount of traffic. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back Once your order has been shipped, you will receive an email with tracking information. You'll need an account with either of these services in order to claim your cash. thredUP Plus, with this Thredup coupon, you can enjoy an extra 20% off at checkout! Type in your activation code (bag number) or the tracking number for your kit on the activation page. Within 7-14 days, you will receive an email from Madewell explaining how to access the credits in your account. Once processed, it may take your bank up to 7 business days to credit the refund to your account. If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! with your order number to request a cancellation. Dont forget to check this page as often as possible to find the best Thredup coupon codes and Thredup discount codes! NEVER AGAIN :(. Click here to get notifications about new complaints of thredUP. Once shipped, you should receive it in 3-8 business days. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Return authorization #5043206 May 30, 2022. Once shipped, you should receive it in 3-8 business days. After it is received, it will take up to four weeks to process. Multiple items may be sent in one package, as long as the return slips are included. Returns must be sent back within 14 days of delivery. Returns must be sent back within 14 days of delivery. You have one year to claim earnings before they are automatically turned into a thredUP gift card. If you choose Return Assurance, those fees will be automatically deducted from any earnings. Once an order has been placed, we cannot change the chosen payment method. Please email us at verabradley@thredup.com. Confirm with your delivery provider to see if the package was held. They primarily target Gen Z with a message of sustainability through reducing Fast fashion .. [1] Contents 1 Platform 2 Marketing 3 Corporate Affairs 4 References Platform In these cases, we recommend establishing a mail forwarding address. Reach out to us at pacsun@thredup.com. Our inventory is constantly changing because we receive items from our customers closets. OAK + FORT credit is store credit and can be used to purchase any items in store or online at oakandfort.com. Returns must be sent back within 14 days of delivery. It takes approximately 1-2 business days to process your order. Original shipping charge for returned items will not be refunded. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. They should be investigated for cheating so many people out of their money. Have no alterations, including cut off labels or missing size information. ThredUP will deduct $8.99 from your refund as a fee for the shipping label. All returns are subject to a $1.99 restocking fee. Once processed, it may take your bank up to 7 business days to credit the refund to your account. NATION LTD is partnering with thredUP to allow customers to turn their gently used clothes intoNATION LTD shopping credit. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). I sent a large box inside the bag of jewelry from my store inventory, ladies long cream white wool coat, granddaughter's two prom dresses; all in mint condition and yet they never arrived? Have no alterations, including cut off labels or missing size information. You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. What happened to the rest of my things? Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Directly to your inbox. Our inventory is constantly changing because we receive items from our customers closets. The only outcome I would want is full refund in it's entirety. These reviews may indicate issues with the company's products, services, or customer support. Multiple items may be sent in one package, as long as the return slips are included. Answer to what happened to my things. I returned them the next day and was charged $2 each as a "restocking fee". Just visit the ThredUP website and place your order. We currently only ship to the United States. If your order is arriving in multiple shipments, you may have different return windows. They paid pennies for them, did not return some of my items when I paid $10.99 to have them returned and now I find out that they gave away my Hunter rain boots when I specified I wanted them back. Original shipping charge for returned items will not be refunded. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. Your refund will be issued to your original form of payment. AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. We will keep you updated every step of the way via email. Promotions, new products and sales. If the estimated delivery time frame for your package has passed, please contact pop-support@thredup.com with your order number, and well be happy to track your package. Returns must be sent back within 14 days of delivery. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Submit a complaint and get your issue resolved. The 14-day timeframe starts when an item is delivered, not the order as a whole. ComplaintsBoard.com is a leading complaint resolution website on the Internet. There is no time period in which you have to spend your Madewell credit as they have no expiration date. With an Athleta Clean Out Kit, youll also earn an extra 15% bonus on your payout! No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. There is no time period in which you have to spend yourNATION LTD credit as it has no expiration date. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Not only can you shop for women, you can also shop Thredup men's clothing and kids' clothing. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Now can't get a response at all. In these cases, we recommend establishing a mail forwarding address. I would like ThredUP to restore my account, give me my $10 credit and allow me to use my new debit card for new orders. My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. Now Im out $230+. Please note that all Pre-Loved Pac customer service questions will be handled via this email. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourAthleta account. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Each item has a 14-day return window. They were able to track the order but there is no refund or return record.. thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577. Youll receive an email confirmation once your kit is activated. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Thred up return Policy: Click Activate a Kit and youll be redirected to an activation page. * Madewell Forever is not available in stores at this time. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to athleta@thredup.com. I will never send in another kit and have alerted friends and family to do the same. First they gave me money they owed me, $10, by a code, accepted the two orders using that code, then promptly cancelled both orders within seconds. I shipped a whole bunch of clothing in a pristine Givenchy tote bag, and the tote bag was never listed for sale. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. Our inventory is constantly changing because we receive items from our customers closets. There's no charge for physical Clean Out Kits or digital labels and both are free to return. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Once shipped, you should receive it in 3-8 business days. So, when you want to order restricted items from the Thredup store, you simply enter the address MyUS provided and get your packages shipped there. Forbes editorial staff is not involved. I want my boots back or I want the replacement value reimbursed to me. 94 We currently only ship to the United States. We currently only ship to the United States. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Seeing as that's not what they do, never shopping with them again hurts them more than me. With aNATION LTD Clean Out Kit, youll also earn an extra 15% bonus on your payout! If you make a purchase using a link on this page, Forbes may receive a commission on that sale. Yes. Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.). First off, payouts are very bad. But I would not have bought them knowing this. If you have additional questions, reach out to athleta@thredup.com for support. Enjoy this Thredup coupon for 60% off during this limited time Thanksgiving event. May 30, 2022 I returned some items I purchased from Thred Up and expected it to be refunded to my credit card. After it is received, it will take up to four weeks to process. I may sell things here as I have a large store on a very popular online site but will NOT ever buy again as there is no recourse for not as described. Once an order has been processed, the shipping address cannot be changed. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number, ThredUp terminated my account out of the blue for an order that I disputed in a prior bank account. Buying (and wearing!) in someones cart) does not count toward its 30-day listing timeframe. Overall, I got an average of 50 cents per item. Thredup Inc. Website. Once you select a specific order, a "track" option will appear for you to track your package. Note that a shipping return fee of $5.99 will be deducted from your refund. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office. Thredup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy.