steamship authority cancellation policy steamship authority cancellation policy

you are agreeing to the Twitter Developer Agreement and Developer Policy. How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. Reply. hb`````Z P#0p4 I@1o^kX~X73i Please visitthePolicies, Forms & Informationpage for our Excursion Profile Application. Our daily parking rates vary depending on the time of year and the location of the parking facility. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. 228 Palmer Avenue Falmouth, MA . Reservations not changed with one hour's notice can be used to travel standby that day only. %%EOF Can it be towed onto and off of the ferry? While luggage carts are provided at no additional charge, the Steamship Authority assumes no responsibility for any baggage placed on any luggage carts. If your vehicle/trailer is longer than 54' 11" you will need to to make special arrangements by phone with the Steamship Authority. We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. Generally, we charge different vehicle fares based upon whether a vehicle is a non-commercial vehicle (which we define as any vehicle that is less than 20 feet in length, designed and equipped primarily for carriage of passengers and not registered as a commercial vehicle) or a commercial vehicle. Retweeted. In particular, when a ferry is approaching or docking at a terminal, position yourself as safely as possible so that you are not thrown off balance when the ferry reaches the dock. Fares for the transportation of motorcycles, bicycles, mopeds, golf carts, surfboards (including wind surfboards), kayaks and other large items are established at our discretion. Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. The Steamship Authority (SSA) board authorized the purchase of a third offshore supply vessel with the aid of federal funding to supplement its aging fleet on Monday, November 28, according Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Yes. It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list. Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. In addition, passengers with vehicles traveling on a standby basis have boarding priority over walk-on passengers. However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. Steamship Authority communications director Sean Driscoll confirmed that was true more than 2,000 people tried to book their summer 2022 car ferry reservations just as online registration . Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Here you will find applications and program information available for viewing or downloading. Hyannis, MA 60 0 obj <> endobj Confirmation of appointment can be any of the following: Closed on: Thanksgiving, Christmas, New Years Day, Email: supervisors@steamshipauthority.com. For new vehicle information, send a copy of the vehicle registration to the Reservation Office for processing. We highly recommend that you check current parking availability prior to arriving at a specific parking lot. 86 0 obj <>/Filter/FlateDecode/ID[<3AF34C3B255A2D48B7E705E60C7D9133><1430F4C721EE264E975F492CE41369A0>]/Index[60 40]/Info 59 0 R/Length 106/Prev 43612/Root 61 0 R/Size 100/Type/XRef/W[1 2 1]>>stream Reservations can be made up to two hours before the scheduled departure. We also ask that customers practice social distancing when waiting to board or exit our ferries. In addition, travel under the Preferred Space Program may not be used for commercial or business purposes. No. Please consult the customer handbook. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. Yes. Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. Yes. If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. Steamship Authority's ticketing still delayed following ransomware attack. All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. After the completion of the Headstart Reservation Program, the remaining spaces for periods during our summer schedules are placed into the pool of spaces available for reservations by the general public. Both run high-speed passenger catamarans with a travel time of approximately one hour. Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. Change and cancelation fees are waived for Tuesday travel. Make a reservation. This standby slip contains a telephone number and website link where you can access the terminal's current vehicle standby status as well as the date and time that you should be at the terminal. Get more local news . Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. 70 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. In the event a reservation is neither cancelled with at least 14 days advance notice (or with at least 24 hours advance notice for commercial vehicle over 20 feet), nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation. Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. If you wish to change a reservation to another date on which a different fare applies, you will generally have to pay the difference between the new fare and the previous fare. Monday, June 7, 2021 - 6:01pm. Hyannis, MA Should you decide to travel on any of those vessels with a vehicle towing a trailer, you will be responsible for loading and unloading your vehicle safely and quickly within the normal time constraints of the loading and unloading process. As a result of the high wind watch, the Steamship Authority has issued a warning to travelers that there could be service disruptions on both the Martha's Vineyard and Nantucket routes on Friday . The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. We do not offer a Student / Teacher permit during the summer months. 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. 508-477-8600. Manhattan District Attorney Alvin Bragg agreed Friday night to dismiss his appeal of a ruling that allowed a subpoena for testimony about the criminal prosecution of former President Donald Trump by the Republican-led committee chaired by Rep. Jim Jordan. HYANNIS (CBS) -- Ticketing problems persisted Thursday for the Steamship Authority, one day after the ferry service from Cape Cod to Martha's Vineyard and Nantucket was hit by a ransomware. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. However, because of the limited number of parking spaces available at the terminals themselves, we annually issue permits that allow parking at each terminal to customers with physical disabilities (we rely on whether a customer has been issued a handicap license plate to determine whether that person should be issued an on-site terminal parking permit based upon his or her disability). The reservations may be made in either your own name, or in another person's name. How much baggage may I bring with me on the ferry? This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. The Steamship Authority is the largest ferry service to the Islands of Martha's Vineyard and Nantucket from Cape Cod. Further changes will incur a $10 fee per change. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Are there any ferries that I should avoid traveling on? Due to COVID-19, we have extending the time period in which customers can use a passenger ticket or vehicle reservation. Do you offer lower excursion fares for Island Residents? (If you dont remember your security code, you can request for it to be emailed to you.) Can children travel on the ferries unaccompanied? Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. We also sell 10-ride ticket books for the high-speed passenger ferry between Hyannis and Nantucket and 46-ride commuter Ferry Pass cards for the Martha's Vineyard route. However, vehicles over 6 feet, 6 inches in height may be restricted to particular vessels, trips or spaces in vessels. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. How many people will be traveling? For information about our 10-Ride Ferry Pass cards which includes the town-mandated embarkation fee and can be used by multiple people on the same trip or to learn about our Lifeline cards which does not include the town-mandated embarkation fee and can be used by one person per trip, click the link below: https://www.steamshipauthority.com/lifelinecard. In those circumstances, we will impose a fee for the transfer. Are there any special precautions I should take while riding on the ferry? Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. Bumped vehicles will have priority for boarding on the next vessel leaving the terminal (except for vessels carrying hazardous cargo), and vehicles bumped as a result from that subsequent trip will similarly be considered as having been bumped due to an emergency situation. Is anyone eligible for a discounted fare? Dont forget to hit the Save Changes button before leaving this page. If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. Can I change or cancel my high-speed passenger-only reservation? In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. when you travel with the Steamship Authority. Driving Directions: Please note: in some cases, the address provided in the directions may be different from our actual location. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. You can choose to receive island-specific eNews as well as eNews for island residents or travelers. Show . Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. 888-44-FERRY info@88844ferry.com. I have purchased individual passenger tickets at the regular fare. You may also use your name instead of a license plate number and for other information necessary to make the reservation. Close. Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions. Passenger vehicles originating from Marthas Vineyard or Nantucket on a round-trip basis and returning within 1-31 days are eligible for excursion fares which include up to two (2) adults and two (2) children. Standby vehicles are accepted year-round for travel between Hyannis and Nantucket, though space is limited. This will result in the forfeiture of your reservation. If you are planning to take the high-speed passenger ferry to Nantucket, reservations are recommended especially during peak travel times including holiday weekends and the summer months of July and August. Home. Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Visit our website at www.steamshipauthority.com, and then log into your profile account. . It is your responsibility to operate your vehicle whenever it is moved under its own power, including driving it on and off the vessel. Though the second book is sold at a price that reflects no discount from our regular automobile fare, the tickets in that book have no expiration date. Vehicle reservations also must be made for a specific vehicle. You can also purchase passenger tickets for our high-speed ferry by visitinghttps://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. What do I do if the parking lot does not have an entrance or exit gate? 2021 Summer and Fall Operating Schedule Report - Appendix C Part 1, 4c. One date change may be made at no charge. If you would like to change your Password, simply go to the Account Sign In page and click on the link under Forgot your PIN or password? that says CLICK HERE TO HAVE IT SENT TO YOU. Bourne Briefs. If desired, you may temporarily designate up to three of your Headstart reservations as transferable reservations.