national express west midlands fine appeal national express west midlands fine appeal

If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. Now you can enjoy convenient local bus travel when you arrive in Birmingham and take advantage of great offers too at www.nxbus.co.uk. Contact us Back to top We carry a limited number onboard most coaches. (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. Calls to this number are charged at local rate. It takes all of us working together to make us an award-winning business. National Express West Midlands closely monitors its 29 BYD ADL zero-emission buses, including for energy consumption and driving style. If your train is delayed, you might be able to get a refund. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. Cash fares - Faretables. with no other time(s) specified thereon) three months from the date of outward travel. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. You are responsible for complying with all laws of any countries from, to or through which you are travelling. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. 4,164 Following. We're here to help you 8am-10pm everyday. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. Buses will still run every 30 minutes between Hawkesley and Northfield. 87 (Birmingham) is operational during everyday. Last month National Express West Midlands announced that all 1,600 of its buses now take contactless debit card payments. Since the Enviro400EVs entered service in mid-2020, a great deal of learning has been drawn from them. The route of the 77 will be the same between Sutton Coldfield & Blackwood Road, then Foley Road West and Chester Road to Hardwick Arms. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Your Ticket remains our property at all times. Call or get in touch online In this case, our liability depends on other factors explained below. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. If you bought your ticket through a corporate travel scheme, there are different rules. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. If you have any doubts about whether we will carry any particular item, you should obtain our written confirmation before purchasing your Ticket and bring this with you when you travel. and our selected partners, click 'Accept all cookies'. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. National Express West Midlands Managing Director, David Bradford, said: "We are making small changes to many of our bus timetables to improve the punctuality of our services. (c) Filming: You shall not, without our prior written consent, film on any Coach or at any Station owned or managed by us for any commercial or professional purpose. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. Need a paper copy? Please call us 36 hours prior to travelling to check the latest status. Copyright 2023 Penalty Services Ltd. 12 Deben Mill Business Centre. Or by navigating to the user icon in the top right. Unaccompanied children under the age of 14 will be refused travel. Children under 14 cannot travel alone unless accompanied by an adult (16+). National Express West Midlands Ms Kirwan said she "loved" the book, which is aimed at three to seven-year-olds and follows the journey of six women drivers to a family fun day Since. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Contact our customer services below. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. That is an ongoing process, overseen by Head of Zero Emission Implementation Vic Duddy. Join the 2023 TSR All Day Revision Thread! Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. Call Swift Support on 0345 075 6006 to apply for a refund. NX West Midlands. It is your responsibility to ensure that you comply with the following seat belt requirements. Make sure you supply all the information necessary to ensure that your appeal is assessed correctly. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. We are not a party to any such contractual relationship. Or click 'Manage cookies' to learn more. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. The Student Room and The Uni Guide are both part of The Student Room Group. Call Swift Support on 0345 075 6006 to apply for a refund. National Express West Midlands is changing its timetables from Sunday, December 5 (Image: Shaun Fellows / Shine Pix Ltd) Commuters have been warned of changes to the National . You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. Official University of Warwick 2023 Applicant Thread. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. Deric White and Andrew Woodward outside the empty The Firs car . Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. (b) Rubbish: You must take your rubbish with you when you leave the Coach. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. (edited 10 years ago) Reply 3 10 years ago A 20 (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. Please remember that appeals must be raised within 21 days beginning the day after the notice was issued. The charges will be confirmed during the booking process. Reg No. He said the main factor impacting the shortage of drivers was delays . (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Service 6 will still run directly between Sutton Coldfield and Walsall. Copyright The Student Room 2023 all rights reserved. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Environmental policy. Replies. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. I want to change course but it's really confusing and scary. Until 30th June 2023 Read more Under 18 & Term Plus passes New school term passes are on sale now Buy now Service updates Get today's journey cancellations & the latest updates here Find out more Tickets & prices Plan your journey Frequently asked questions If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. Services across hundreds of routes have been disrupted by the indefinite action by members of the . Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Under this system customers simply tap their card each time they get on a bus. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. (a) What are prohibited items? Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. You will be responsible for the cost of returning any Tickets to us. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. Your refund will be calculated from whichever is the later of: the day you ask for a refund Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. We are not a party to any such contractual relationship. X4(National Express West Midlands) The first stop of the X4 bus route is Churchill Rd and the last stop is Tesco Express. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. If you are purchasing a ticket for another person, then it is your duty to make sure that they are aware of these Conditions and any applicable Special Conditions and agree to comply with them when they use the Ticket to travel on our Service. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. The skipper celebrated by staring at the away fans that had been goading him. If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. We are not obliged to carry any of the following items, and you may not bring them onto any Coach or into any Station without our permission: (i)weapons (other than recognised articles of faith which must be sheathed, secured and worn underneath clothing at all times). Corporate governance policy. A spokesperson for National Express West Midlands said: "Drivers rejected the improved offer of a 14.3% pay increase along with increases to Christmas and New Year's pay and accident pay. Your refund will be calculated from whichever is the later of: When you get a refund, your Swift card will be blocked. You can pay your fixed penalty notice here or by calling the national payment line on 0300 1231 481. There will also be a change in the 46 bus route which operates between Northfield and QE hospital. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. Call one of these numbers for help: You can only get a refund on a Swift ticket if you register your card online. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only.