I am keep getting a porque 503 error, and internet work just fine. Travellerswho are staying within Canada throughout their entire journey orwho are leaving Canada and not returning dont have to complete ArriveCAN. Make sure you have the most up-to-date version of ArriveCAN. This may affect an individual's "non-compliance rating" and the individual may receive phone calls or other public health follow-ups. We have to start living. Prevent apps from taking your money without permission. Fornunately we had a border agent with an abundance of common sense, and, as well, we had our printed copies of vaccination records, so we were passed without incident. Just recently when filling out the point of entry the screen locks and I am not able to continue with adding date etc. Thanks. I dont see any RCC cruises disembarking in Whittier; just Anchorage (Seward). Before boarding your cruise ship:all travellers must submit their embarkation test information intoArriveCANwithin 72 hours of boarding a cruise, including Canadians and those who just used ArriveCAN to enter Canada: https://travel.gc.ca/travel-covid/travel-restrictions/cruise(Updated 2022-04-22). Stayed at 0% completed. The app also would tell travellers if they had been tapped for mandatory arrival testingor would be required to quarantine. Please help. No other Canadian ports.seems like many do not know what is needed. The internet connection is fine, and everything else is working well. Krista Schofer But even if it was Anchorage, the problem persists. Partner- Each time I enter the first chapter of the document number, I get the following error: The document number is 7 to 17 alphanumeric characters. The border patrol personal could not figure it out as well. This goes for ANY person entering the country. Bottom border line of page just blinks at a rapid pace. It tells me to connect to the internet, although I have perfect internet connection so that cant be the problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My is working fine. Please can you provide some assistance. This code is valid for 24 hours. You are entering Canada twice so that requires two QR codes. Stuck at 0% and Please wait this is twice. This applies even if your second ArriveCAN submission is within 72 hours of the first submission. The question about other countries visited doesnt allow a answer no. The last problem may be an iOS problem but I am sure the app developers could have avoided that - like all the other app developers who managed to do so. HELP! I have tried to complete the sign up. Seehttps://www.canada.ca/en/border-services-agency/services/arrivecan.htmlfor the most current requirements and guidance. ArriveCAN will send a 6-digit verification code to your email address. Not sure its correct to state definitely that completing ArriveCan for a second time is always correct. The ArriveCAN app is about to become optional. The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". Mandatory random testing is part of the Government of Canada surveillance program to track the importation of COVID-19 virus into Canada, and identify new variants of concern. I have attempted completing the Arrive Canada multiple times now. This is nothing more than an attempt to kill cruise traffic in Canada. He can be reached via email darren.major@cbc.ca or by tweeting him @DMajJourno. Thank You. I am travelling to Canada tomorrow (Monday Aug 1) so worried about what to do, It wont let me submit our account.it keeps saying code PF-400.what should i do, Doesn't accept POM1Z0 as Hornpayne Ontario postal code, Keep getting error PF-200 when trying to submit the form, My husband and I are quarantined and we arent even Canada. We boarded in Vancouver on Aug 16 and did a b2b. Could not get any more android updates from Samsung went fro android 6 to 8 so no more updates supplied. https://www.canada.ca/fr/agence-services-frontaliers/services/arrivecan.html, How do I change my email address [emailprotected] to [emailprotected] I am getting rid of me.com email, Having problem with ArriveCan sending me message stating that I am not vaccine and I should quarantine I have taken two doses of vaccines and two test before leaving Canada ,before returning to Canada we fill out the ArriveCan form and was given the Arrive Can CODE when we got at the Airport we were only asked if we completely the Arrive Can form we said yes .no one took the CODE from us and now i can't reach any one to rectify the problem.do any one have a direct phone #, How do I change my e-mail address? After filling out my details there and receiving my QR code, the same QR code was available within the app on my iPhone as well. needs to scrap it NOW!!! If one boards a cruise in Canada that does not return, no submission is required. On android, goto "Settings" "Apps" or "Manage Apps" tab. Among many in the Questions/Comments list I also get a code PQ-503 error message and therefore cannot register my information. A senior government source told CBC News earlier this week that Prime Minister Justin Trudeau has signed off on a decision to end pandemic border measures and to make the use of the ArriveCANapp optional rather than mandatory. Here are my conclusions: 1. Fully vaccinated Canadians and permanent residents crossing the border were no longer required to quarantine upon their return but they were required to upload their vaccination documentation in the app. Im fully vaccinated but at some point we have to declare these pandemic travel restrictions over. Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of this app, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. You only need to fill in ArriveCAN once; withing 72 hours of embarkation on May 11. Has added so much stress to my life. Sorry, I realize I could have been clearer. I updated my details in ArriveCAN app before the arrival, and also provided the receipt at the border service. Keep getting error with code PQ-503, my internet is working fine, please help ASAP I have my flight tomorrow. WE ARE TRAVELLING TO CANADA ON MON 26TH JULY 2021. Update ArriveCAN to the latest version on PlayStore. You say that the correct passport number starts with a "C," but mine starts with an "A." We are from Nova Scotia, live in the U.S. and have waited 2 years to go to our cottage in Nova Scotia. ArriveCan app doesn't recognize password. Tried to reset password again several times. I seem to remember us chatting about another cruise years ago that you had to cancel. The current version of the app allows you to select marine ports of entry, but when you go to enter your marine trip details, you can enter Canada as your "Country of original departure", but then the only option is for "Port of Entry: This is the first port of arrival in Canada". Have been trying all day. . The ArriveCan website wasnt as clear as you are and so Im happy to have it spelled out. By the way both my husband and I are Canadian citizens. Travellers with a right of entry, such as Canadian citizens, permanent residents and persons registered under the Indian Act will not be denied boarding of their flight or entry into Canada if they do not use ArriveCAN. Announcing Our 2023 Cruisers' Choice Award Winners! vaccination, mandatory use of ArriveCAN, and any testing and There is something seriously wrong with the ArriveCan app. All info with e mail As I age, things are not so clear, but do not want to break rules and be fined, and there is a lot of good advice given here. What says he supports the requirement if arriving by air? I confirmed my dose dates and uploaded a photo of proof, the app just didn't register it or something. I completed our info today. Every sister's fantasy, deleting her brother and redoing him! If an individual does not have access to the App or online portal, they can complete ArriveCAN by calling the toll-free line 1-833-641-0343. Comments? About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including Ive filled out everything in the app but always get a submission error 5/503. The app is frozen. (and I'm on HAL and they haven't said much about ArriveCan). I have trouble submitting the form (code 5 - 503). I have tried to delete my account so I can start over but have not been successful doing that either. App won't accept my arrival date of Sept. 17th -- greyed out, App stuck at 80% saved . If you are a ArriveCAN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ArriveCAN. Actually Im only entering Canada once but Im willing to do whatever it takes to start cruising again. First time using the app, arriving tomorrow. 2 days for rapid antigen test. Merci. I will be returning in September. I would say App is another federal government failure. They are separate things. Im travelling in a couple of days, what should I do? Submission unsuccessful. No positive test. On the 6th and 7th received request to confirm quarantine. 3. You will need to present proof at cruise check-in. Do we both use the same scan which I received. How to resolve ? I supplied all of this in the application. i want to know how to solve code PF-400 issue. Submission failed. ArriveCAN now includes the new, optional Advance CBSA Declaration feature for travellers arriving at selected Canadian airports. You realize getting rid of ArriveCAN will just increase border wait times as people will have to present physical proof of vaccination, etc.? "For those people who are comfortable and have found a way to use it, then maybe they can be in a separate [customs] line," she said. Some are saying that its a requirement by Royal Caribbean based on this: . You do not need a second submission. It is actually for the return. Eventually someone else had to do for me .Why the problem and why apparently no way for border officials to override manually?? The purpose of mandatory disclosure through the ArriveCAN app is to enable CBSA and health officials to more effectively track individuals entering Canada that may have been exposed to COVID-19 or who are subject to the Order in Council: Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation) (the "Isolation Order"). So, contrary to the requirement specified in the GOC docs, there doesn't seem to be a means by which one can enter a Vancouver-Whittier cruise that doesn't have a port of call within Canada. Nothing happened. In fact, the addition was in June. I have already uninstalled and reinstalled the app. Trying to add a traveler and it will load up til 46% consistently, then stops, - Need more instruction around the Add traveler feature, - Could help grouping land border crossings per province, - Border websites must act updated 24/7 on how you need requirements to cross the border, - App only recognizes dates in the future, not in the past, - Forget password option produces a popup that blocks the text field, so you are stuck. Further, submitting this information through the ArriveCAN app will result in reduced border processing time and physical contact between entrants to Canada, border services agents, and public health officials. I went back and selected it and it submitted fine after. I suggest that you redo it. I noticed the same problem in some of the comments above but no where were any solutions given. Prior to returning to Canada from a road trip, tried for four hours to get this useless, idiotic form to work. Hi, I'm having problems adding the date of my trip. I am trying to create an account with ArriveCAN but it WILL NOT allow it. 19952023, The Independent Traveler, Inc. SECOND ArriveCAN APP Required Before Cruise!!! My husband and I are returning to Canada by air tomorrow. Many of us have questioned the logic of this requirement. Like a flight, one presents the QR code at check-in and presents it to the authorities, if asked, on . I wanted to check the app in advance of our trip to see if there would be any issues. OK, talk me through it, I'm obviously missing something. It is not needed for a land vacation in Canada. This is my understanding. When you make the new submission it will throw out the old one. It doesn't tell me password is wrong. There are other ways of doing it." How do I resolve this problem. Please let me know what should I do. It is called traceability. If the Canadian Government wants to make us feel like our only interest is to infect Canadians especially when we are fully vaccinated and have some kind of criminal intent we are not interested in being treated this way. OK.I did the ArriveCan.and it worked.YAY! Anyone having the same problem ??????? Each member and affiliate is an autonomous and independent entity. Not knowing better, used the address on my desk top to fill out the form but I will be using my cell phone when I am travelling, It is g-mail address. lol. A pair of hopeful travellers from Regina have voiced their concerns with accessing . Later in July, the government said a glitch in the app incorrectly told travellers to quarantine whenthey didn't have to. Not travelling until 28 January 2023 so not urgent. And when I tried to create a separate account for the other traveller through the web browser, the system wouldn't allow me to input the vaccine date. The government is collecting travel info and use it to track people who are supposed to quarantine and those folks are required to login each day and report in. Use this when: - you'll all stay together at the same address for the entire quarantine or isolation period and - you have their permission to collect and share this information _____ I can assure you that until this nonsense stops we along with many others have no interest in crossing the border. WE ARE HAVING ISSUES SUBMITTING OUR DETAILS VIA THE ARRIVECAN APP. quarantine/isolation requirements will end for all travellers entering Canada tried everything. Have tried to get a reference number from you so I can change my password. Can I cross or get arrivecan a different way ? Scan this QR code to download the app now. The crew helped us fill out our ArriveCan the second time. I managed to activate a type-in option, but the same thing happened. That doesn't make sense to me at all. And did you used to have a Beeker (muppet) picture? Get a free Virtual Credit Card to signup for Subscriptions. This contributes to shorter line-ups in arrivals halls. It allowed my wife vaccination record to be scanned but locked up when we attemped to scanned my record. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you haven't received the code after a few minutes: make sure you entered the correct email address in ArriveCAN check your spam, junk, and/or promotions folder You will require one for the Seward to Vancouver trip. Travellers who are in transit and whose final destination is not Canada are not required to submit information via ArriveCAN; and. and password . Thanks/Gran. I would really like to go and visit my brother in Vancouver Canada. But in the meantime my app is not working, any way to fix that ? Powered by Invision Community. up ??????? The code was not visible anymore. WE HAVE COMPLETED ALL THE DETAILS BUT WHEN WE TRY TO SUBMIT IT, WE GET A FAILURE CODE OF PQ - 400. App will not progress beyond contact details entry. No problems. Please help! 72 hours before embarkation (noon) for PCR test. Both times the "please wait while your ArriveCAN form is submitted" appeared, but then does not submit form, even after 30 minutes. This lists the port of entry into Canada for the cruise. Very frustrating as I have to keep uploading the documents. Also, I had a bad experience with officers from BOTH sides. Merely entering the country with a passport provides the government with tracking data. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). 200 June 10, 2012; Burbank, CA-USA #11 Share . It will not let me have a code either help please. ArriveCAN no longer collects information on behalf That goes forever. If you are still having problems, try resetting your password. Keep getting message Please check that the email address and password you entered are correct, and that your device is connected to the internet. I have tried numerous times to use the forgot password feature and gotten verification codes. For a complete list of exemptions that will only require an individual to submit their contact information and a COVID-19 symptom self-assessment, but not a quarantine, see the Isolation Order here. So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. Again, got ArriveCAN "Mobile Data" "Allow Background Data Usage". When submitting my completed form in I seem to remember us chatting about another cruise years ago that you had to cancel. I may have entered something incorrectly but they scanned and let me on the flight. I have shown how to get the technical support and help in case you get any issue using this. Sounds like @Bobbiegentryhas a completely different take on it. For what ever reason in May we kept getting locked out. If your up-to-date ArriveCAN app is crashing, try to use ArriveCAN after completing each of the following steps: Please wait while ArriveCAN is saved went to 12% and stopped almost an hour ago. Updated August 13, 2022 2:13 pm. I was not told at the border that I should be in quarantine or anything similar. The traveller will have access to basic necessities without leaving quarantine (i.e., water, food, medication, and heat). Can't log in through the App or online. If an individual is entering Canada by land or sea, they are strongly encouraged to submit their information through ArriveCAN prior to crossing the border and may be asked by border services officers for an ArriveCAN receipt. I was frustrated waiting to be sent back to America along with other people waiting in their cars. See you soon halifax, My arrivecan app is stuck on 80% is not saving my information. Will I need to upload my pre cruise Covid test results as well? Your real card info stays hidden. Anyone entering Canada must make an ArriveCAN submission each time. We just travelled to US over the weekend, I tried to log in it worked but was 12 hours out of arrival time so I attempted to do this again BUT then it kept telling me I was logging in too soon BUT I was well within the 72 hours. No, you will not have to make a new submission on the cruise. I am fully vaccinated 3 doses and had no symptoms. [emailprotected] I will wait a while, hopefully they will scrap ArriveCan. At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Keep getting code PF400 PM agrees to lift pandemic border measures, source says, Poilievre's rise leading to talk of easing border restrictions, Tory MPs say, The end of random border testing can't come soon enough for many travellers, Meet the librarian in rural Vermont helping stranded travellers with the ArriveCAN app, calling on the federal government to end the ArriveCANapp, glitch in the app incorrectly told travellers to quarantine, promised to scrap the app entirely during his victory speech, Conservative MPsargued Poilievre'sgrowing popularity, CBC's Journalistic Standards and Practices. If you need legal advice make sure you contact a legal and licensed professional. The traveller can't use ArriveCAN to complete their reporting after entering Canada.
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