Take the W15 bus directly into the hospital grounds or get a taxi. Report review titled Exceptional care as unsuitable. The reception counter is not placed in front of a background which is patterned. Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request. The consultant doctors and the ward doctors are patient and deal with all sorts of people and from my observations treat everyone with respect. Buses 257, 56, and 230 also stop near the hospital grounds at the Whipps Cross roundabout (around 200m to the Hospital Main Entrance.). To view other access guides that are related to this one please use the links below. The opening hours are: Monday Friday 7am-10pm There is not a play area or toys/books for a child to play with. The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm. There is a level landing at the top of the ramp/slope. There is a/are door(s) into the waiting room / area. Pink in the Donbas area represents areas held by the DPR/LPR separatists 314558159751 Central Complaints Team You have already flagged this document.Thank you, for helping us keep this platform clean.The editors will have a look at it as soon as possible. Once again thank you, your comments which is very much appreciated. The width of the accessible toilet door is 86cm (2ft 10in). Admissions Pre-Operative Assessment Green - Access opposite. [2] Designed by Francis Sturdy, the former main entrance is in the style of a northern Renaissance town hall. Best wishes, Kind regards The door(s) open(s) away from you (push). Whipps Cross Hospital Site map and wayfinding system Key to Symbols: Male, female & disabled toilets Lift Stairs Teabar (or drinks vending machine) Restaurant Payphone Help Desk Bike Park Pay & Display Car Park Car Park for Disabled People Bus Stop Bus Route Entrance = Temporarily closed BUS ROUTE Social Sorbus Workers House Unit Main Entrance 1 Chest Clinic To Whipps Cross Road BUS ROUTE BUS ROUTE MRI 1 2 Medical Photography Social Workers 3 Learning Centre Just Learning Nursery CT 4 Emergency Assessment Unit HOSPITAL ROAD Emergency Medical Centre Shop Restaurant 5 The Retreat & Quiet Area 6 Board Room BUS ROUTE Accident & Emergency Entrance Accident & Emergency 7 8 X-Ray GP and Outpatient X-Ray Continence Advisory Service EUCC BRIDGE ROAD BRIDGE AMBULANCES ONLY A&E Drop Off ICU 9 4 10 11 GROUND FLOOR Medical Education Centre Pre Operative Assessment Unit Tomswood Unit BACK ROAD Byron 12 13 14 Acorn Unit ONE WAY TRAFFIC Margaret Centre Woodlands Day Unit Connaught Day Hospital HOSPITAL ROAD To James Lane To James Lane BUS ROUTE 2 Eye Treatment Centre Childrens Outpatients FIRST FLOOR Outpatients Reception A&E Bus Drop Off Maternity 3 Renal Unit Plane Tree Outpatients A & B 1st Floor Poplar Ward 1st Floor Primrose Ward 1st Floor Rowan Ward 1st Floor Therapies 2nd Floor Syringa Ward 2nd Floor Sage Ward 1st Floor Department of Sexual Health 2nd Floor Sycamore Ward. Cloudflare Ray ID: 7c0e6785bbbd2ef2 The drop off point is located in front of the entrance. Whipps Cross University Hospital Urology There is step free access to the Gillian Hanson Centre. nhs.uk Buses W12, W15, W19, 357 stop within the hospital grounds. review titled Efficient, helpful and very caring service. [2] In 1936 the hospital had 741 acute medical and surgical beds. There are stops near the Hospital Main Entrance and also near Outpatients/ Maternity. The car park is located in front of the main entrance and on the opposite side of Hospital Road, next to the site boundary. BSL interpreters can be provided on request. Your file is uploaded and ready to be published. BSL interpreters can be provided on request. Are you sure you want to delete your template? All in all two very happy experiences of Whipps Cross - well done!i, Report review titled Efficient, helpful and very caring service as unsuitable, Dear Paul S The waiting room / area is approximately 12m from the main entrance. The waiting room / area does not have background music playing. The reception area/desk is clearly visible from the entrance. In the meantime, we will share your feedback with the department. You are all angels. There are volunteers available for help and assistance at the hospital. on my phone which I very much appreciated. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxhgovernance.bartshealth@nhs.net The dimensions of the accessible toilet are 190cm x 280cm (6ft 3in x 9ft 2in). endstream endobj startxref Report review titled Caring experiences as unsuitable, Dear Raymond Clarke The height of the reception counter is high (110cm+) . The best route to this car park is via the James Lane entrance. There are several bike parks around the hospital site, with the main bike park outside outpatients. Wood Street and Walthamstow Central are on the Great Anglia Train line from Liverpool Street to Chingford. There is a canopy or recess which provides weather protection at this entrance. The car park does not have a barrier control system. Inside the venue, there is level access to the female and male toilets. A mobility scooter charging point is not available at the hospital. Wood Street or Walthamstow Central stations are the nearest rail stations. Whipps Cross Road Woodlands Day Centre - cares for patients with all varieties of haematological disorders. The height of the wash basin is 80cm (2ft 7in). Should you wish for this to happen, please liaise with the team in the Patient Advice and Liaison Service( PALS). Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area. The width of the door opening is 82cm (2ft 8in). Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area. Mirrors are not placed at a lower level or at an angle for ease of use. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. Whipps Cross University Hospital is a large university hospital in the locality of Whipps Cross in Leytonstone and is within Epping Forest in the London Borough of Waltham Forest, London, England. There are Blue Badge bays in all car parks and additional ones near Outpatients. Patients can be dropped off or collected in front of the main entrance. Whipps Cross University Hospital is located in Leytonstone in the East End of London. A cash machine is located in the hospital restaurant at Junction 5. Thank you all so very much, I am humbled by your dedication and care. Our post box can be found along the main hospital corridor near Trust Management Offices at Junction 3. on the right to withdraw consent, can be found in the website's privacy policy. Share your experiences of UK health and care services, Published on nhs.uk on 01/03/2017 at 02:34, Default The lighting levels at the reception point are good. We look forward to hearing from you The height of the towel dispenser is 128cm (4ft 2in). Response from Whipps Cross University Hospital 6 years ago Thanks for taking the time to send in your feedback. It has been quite an ordeal to say the least with delays at every point. Acacia ward 8 Pink 1. Whipps Cross is one of our district general hospitals ideally located on the edge of Epping Forest, in the centre of Leytonstone. Whipps Cross University Hospital is a large university hospital in the locality of Whipps Cross in Leytonstone and is within Epping Forest in the London Borough of Waltham Forest, London, England. Whipps Cross University Hospital , Whipps Cross Road , Leytonstone , London , E11 1NR. Location or Ward Junction Colour Zone Floor. Incidentally this followed another very positive experience, this time with the dermatology department! March 29, 2023. To view other access guides that are related to this one please use the links below. Getting to and from Whipps Cross is easy with great transport links including a fast tube line, train and bus links all within easy reach. [17], The final live broadcast from Whipps Cross Hospital Radio took place in September 2022, with the service due to close completely at the end of 2022. Whipps Cross Hospital Site map and wayfinding system Key to Symbols: Male, female & disabled toilets Lift Stairs Teabar (or drinks vending machine) Restaurant Payphone Help Desk Bike Park Pay & Display Car Park Car Park for Disabled People Bus Stop Bus Route Entrance = Temporarily closed BUS ROUTE Social Sorbus Workers House Unit Main Entrance 1 There is not a 120cm hatched zone around the Blue Badge parking bay(s). We encourage visitors and staff living nearby to cycle to the hospital if possible. The shared toilet(s) is/are approximately 13m (14yd 8in) from the Centre entrance. The height of the reception counter is low (76cm or lower) . There is a clear unobstructed route to the reception point. Ambulance came and really good staff. There is sufficient space next to the bed/couch for a mobile hoist to operate. I have been in the hospital since Sunday 23 April, first at A and E, then through Ambulatory care, Acute assessment 1 and then Victory Ward. We will ensure that your feedback is shared with the team, who we are sure will be very happy to receive this. This accessible toilet is approximately 23m (25yd 6in) from the entrance of The Gillian Hanson Centre. The wash basin cannot be reached from seated on the toilet. There are no chairs with armrests available. There is a Patient Advice and Liaison Service (PALS) at the hospital. The nearest standard toilet is located at Ground Orange Zone Junction 3. The service is confidential and respectful. The contrast between the internal door and wall is good. Once again I was treated with great kindness and respect and was given the reassurance that my problem was almost certainly far less serious than was feared! Pregnancy & Childbirth. Have you experienced something like this, here or elsewhere? 6@ 7jq/8o 9Y""uM*7+r3NJ87VpP jCG|-6)c7{{{=&]%] mdj2~R>Vo!SyLu6-w3`, Lr!lz:fTt_~?UwBG*"[ @] The hospital restaurant provides a range of food, snacks and hot and cold drinks to visitors. The email address for the Patient Advice and Liaison Service (PALS) is. `p00?B@,`pFSTx[9>{@PX^[ A The range of obstetric and gynaecological services we can offer women include: Specialist investigations Colposcopy (to examine the cervix) Hysteroscopy (for conditions including heavy bleeding) Wood Street and Walthamstow Central are on the Great Anglia Train line from Liverpool Street to Chingford. E11 1NR, Posted via or call us on 0845 113 0012, Response from [2], A redevelopment programme to create state-of-the-art facilities in the A&E Department was completed in time for the 2012 Summer Olympics on 9 May 2012. The type of flooring in walkways and corridors is carpet. Please ensure your ticket is clearly displayed in the windscreen: There are also a number of places which may be used for dropping off or picking up patients. Various staff members asked if we needed directions, and even the friendly tea lady in the eye department added to the positivity. 203.166.217.20 Whipps Cross University Hospital , Whipps Cross Road , Leytonstone , London , E11 1NR . 42-50 Victoria Street London, SW1H 0TL Tel: 020 7941 4600 London Transport's 24-Hour Travel Info Service: 020 7222 1234 020 7918 3015 minicom By tube Nearest tube station on the Central Line to the hospital is Leytonstone, one mile away. My very best wishes to you all. The dimensions of the Blue Badge parking bay(s) are 300cm x 400cm (9ft 10in x 13ft 1in). Your IP: The car park does not have a height restriction barrier. Thank you for taking time to contact us with feedback. There is a push button alarm in this cubicle. Thank you for taking time to contact us with feedback. The hospital has 4 main car parks: - Car Park 1 for Hospital Main Entrance, Main Building, Chest Clinic and MRI - Car Park 2 for Hospital Main Entrance, Main Building, Eye Treatment Centre and Plane Tree Centre - Car Park 3 for Maternity, Antenatal, and Outpatients - Car Park 4 for the Emergency and Urgent Care Centre (A&E) department. Language links are at the top of the page across from the title. Wall mounted grab rails are available for the toilet. Organisation. The lighting levels at the ramp/slope are good. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. There is not a flashing fire alarm beacon within the room. The lateral transfer space was obstructed at the time of the survey. For more information about what these symbols mean, view our Accessibility Symbols Guide. The Gillian Hanson Centre is located directly ahead. Whipps Cross, Whipps, Waltham Forest, Hospital, redbridge Whipps Cross Hospital provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour emergency department and urgent care centre. There is not a shelf within the accessible toilet. The alarm was out of reach (higher than 10cm (4") from floor) when surveyed. From the main parking area there is a kerb followed by 5 deep, marked steps directly in front of the Hospital Main Entrance. Drivers must remain with their vehicle at all times in this area. Plane Tree Centre is/are located on the ground floor of the Outpatients building in Yellow Zone. There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people. E11 1NR, Posted via wxpals.bartshealth@nhs.net Location. I ended up waiting until 2pm for my turn after not eating since the night before. We are pleased that you are happy with the care provided at Whipps Cross hospital. It is open daily from 7am-7pm and is located between junctions 4 and 5 off the main corridor, in the red zone. There is level access to the consultation / treatment room. The matron on Victory Ward is a dedicated nurse who really looks after her patients. It was frustrating as i then ended up waiting until the ward was closing for the day at 7pm to be discharged. There is sufficient space next to the bed/couch for a mobile hoist to operate. Dear Raymond Clarke The main entrance is at Junction 1, in the Orange Zone. There are several buses that connect the hospital to Leytonstone station. %PDF-1.6 % There is sufficient space to write or sign documents on the low section of the counter. As a private patient, all your refreshment and food needs will be met in your room, however you and your family or other visitors are very welcome to use our other restaurants and cafes. There is sufficient space to write or sign documents on the counter. Access to the waiting area is unobstructed. or call us on 0845 113 0012, Response from There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read. There is not an assistance dog toilet or toileting area on the hospital site. The emergency pull cord alarm is not fully functional. The nearest tube stations are Leytonstone on the central line, Walthamstow Central on the Victoria line or Leytonstone High Road is on the London overground line, from Barking to Gospel Oak. There is a/are manual, heavy, double door(s) between the Outpatients Main Entrance and the department/service. Whipps Cross Road, Leytonstone, E11 1NR Medical dates: Medical character: 1903 - current Mainly acute In 1889 the West Ham Guardians bought Forest House and its estate of 44 acres of grounds as a site for a future infirmary, for which planning approval was granted in 1894. Medical Education Centre Leytonstone Kind regards Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. Wood Street or Walthamstow Central stations are the nearest rail stations. A & E - Red Ground. The audiologist whose name I sadly don't know is a real credit to the hospital. This information is for the entrance located in the Orange Zone. The route from the car park to the entrance is accessible to a wheelchair user with assistance. The height of the toilet seat above floor level is 45cm (1ft 6in). Yes, the waiting has been long, but I cannot allocate blame to anyone. Thank you for your feedback and we hope you are doing well. The door(s) open(s) away from you (push). Willow Lodge, Junction 11 [2] Management passed from the Board of Guardians to the County Borough of West Ham council in 1930 as a result of the Local Government Act 1929. The lateral transfer space is 88cm (2ft 11in). Now $159 (Was $181) on Tripadvisor: DoubleTree by Hilton Amsterdam - NDSM Wharf, Amsterdam. There is also a Costa located next to the restaurant. You will need to provide them with of your details i.e. This is the best entrance for car parks 1 and 2. The main door(s) open(s) towards you (pull). There is a waiting area close to the reception point. In 1889 the West Ham Board of Guardians purchased Forest House with 44 acres (18ha) of grounds at Whipps Cross in Leytonstone, with the intention of building a workhouse. Parking spaces for Blue Badge holders do need to be booked in advance. They can be found in the following locations: There are blue badge parking bays in all car parking areas for disabled drivers. There is not a flashing fire alarm beacon within the cubicle. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures. There is level access into the waiting room / area. The Patient Advice and Liaison Service (PALS) is located off the main corridor in the Red Zone, between junctions 4 and 5. The Gillian Hanson Centre. [19] Bedrock Radio is a registered charity providing a hospital radio services across East London & South Essex. Opposite the maternity main entrance - three drop-off bays for women in labour or partners collecting mothers and babies. Donated books are always welcomed. There is a/are door(s) into the consultation / treatment room. The name / number of the room surveyed was; Room 4. In particular I enquired abot the possibility of "Bluetooth" hearing aids, only to be told that the repacement aids I had been sent some months earlier did indeed have this facility - and she then proceeded to show me how to install the app. There is a low section of the counter (76cm or below) available. hbbd```b``"">HT)&H  "%4i`y0l df*eb4!30>` I The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. There is step free access at this entrance. [6] The hospital joined the National Health Service in 1948. Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request. There is not a/are not handrail(s) at the ramp. Leytonstone Back to top of page As you face the toilet pan the transfer space is on the right. Kind regards Attention: there are no FlixBus signs at the bus stop.'. London There is not a hearing assistance system. The towel dispenser cannot be reached from seated on the toilet. To obtain mobility aids please contact Hospital Main Building Reception. There arc "You Are Here" maps located across the hospital site Whipps Cross University Hospital Whipps Cross Road Leytonstone London Ell INR 020-8539 5522 Website: www.whippsx.nhs.uk How to get to the hospital Information for disabled people Detailed Site Plan Woodford New Road (Al 04). There is a dropped kerb from the drop off point. A big thank you to everybody involved in her excellent care. The height of the towel dispenser is 145cm (4ft 9in). There is a play area or toys/books for a child to play with. The shared toilets that were surveyed are located to the right as you enter the discharge lounge. There is not a door release button when exiting. Whipps Cross University Hospital, Whipps Cross Road, Leytonstone, London, E11 1NR. The reception area/desk is clearly visible from the entrance. There is space for an assistance dog to rest within the seating area. Dementia friendly signage is not provided. There is ramped/sloped access at this entrance. There are seats with armrests on both sides. Wood Street or Walthamstow Central stations are the nearest rail stations. The emergency pull cord alarm is fully functional. Their site says 'FlixBus departs from Platform C, in front of Schiphol Plaza. Specialist inpatient unit at Whipps Cross hospital offering palliative and end of life care to people living with life-limiting conditions and where a significant amount of people spend their final days. Enter via the Orange Zone main entrance and turn right. Whipps Cross original building. The height of the hand sanitiser is 100cm (3ft 3in). The contrast between the external door and wall is good. Please do not hesitate to contact the PALS Team on Tel. Kindest regards The lateral transfer space is 188cm (6ft 2in). Kind regards Barts Health NHS Trust. The name / number of the room surveyed was; Office/Consultant. By clicking any link on this page you are giving your consent for us to set cookies. There is step free access to the reception point, via lift. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The hospital has a strong reputation as a centre of excellence for various specialist services, including urology, ENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care. There is a flush, however it is not on the transfer side. Caesarean Scar Disorder: Amsterdam UMC defines a new clinical condition. This accessible toilet is located past the day surgery reception and to the right. The passionate staff at Whipps Cross are fully committed to providing safe and compassionate care and it is not unusual to speak to staff who have worked their whole careers decades in some cases within Whipps Cross. Motorised scooters are allowed in public parts of the venue. This service exists to transport patients and visitors with poor mobility to and between different hospital departments. The reception point is approximately 20m (21yd 2ft) from the centre entrance. The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8535 6438. There is not a play area or toys/books for a child to play with. Site map, Copyright Barts Health London Private Care , Competitions and Markets Authority Declaration, Find out about disabled access to the restaurant. There is not a level landing at the top of the ramp/slope. We are pleased that you are happy with the care provided at Whipps Cross hospital. This is reflected in our feedback from patients whose feedback regularly includes comments about how well treated they were by staff. I dont know if id look to go back there in the future if im honest. The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 480cm (11ft 10in x 15ft 9in). This venue does not play background music. There is a clear unobstructed route to the reception point. The drop-off point is located in front of the main entrance. Inside the venue, there is level access to the baby change facility. There is also a shop in the main outpatients area open between Monday to Friday from 7.30am-5.30pm. There is room for a wheelchair user to manoeuvre. Connaught Day Hospital - comprehensive care for elderly patients - covering their medical, social and emotional needs.