Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. They'll respond within 30 days. After the switch, you will enter the email address you use to access the community in order to reset your password. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Account number of identifier. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Did you find it helpful? 0000001174 00000 n And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. In other words, when it can be too late to get a refund. Surface Studio vs iMac - Which Should You Pick? You will enter your community username and new password and done! The company does have something they term FanProtect Guarantee in its User Agreement. For the majority of will challenges, the notice of dispute must be issued before the will has been granted probate. Customer service all the way to your seat, 2000-2022 StubHub. This article was co-authored by wikiHow staff writer. The card cost $500/year to have and has excellent purchase protection. trailer <]/Prev 51923/XRefStm 1008>> startxref 0 %%EOF 82 0 obj <>stream Read on to get the help you need to contact StubHub. In essence, the notice of dispute will put the estate administration on hold until it is removed. Submit your case! I knew I wasn't going to get anywhere with the representative that called me because she wasn't a paralegal or legal representative. 4 if you have questions about listing tickets. Attn: Litigation Department If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. . The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. All Rights Reserved. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Jackson, MS 39216 A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Lesson learned. ]T STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The contact number is only for US and Canada. Doesn't matter that it was an unintentional human mistake. https://omegle.onl/. Xc:b~f9 R$N1Nc`+i\`4cWS+ * Danielle is the author of this solution article. Unfortunately, you're out of luck since you had the dreaded double-sale. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. I also filed a notice for arbitration. Good luck to all of you and keep fighting. Recently, I wrote for Lawfare about Sen. Dick Durbin (D-IL)'s new STOP CSAM Act bill, S.1199.The bill text is available here.There are a lot of moving parts in this bill, which is 133 pages long. Bk endstream endobj 58 0 obj <>/Metadata 3 0 R/PageLayout/SinglePage/Pages 2 0 R/StructTreeRoot 5 0 R/Type/Catalog/ViewerPreferences<>>> endobj 59 0 obj <>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 60 0 obj <> endobj 61 0 obj <> endobj 62 0 obj <>stream From everything weve seen, the StubHub customer support is quite thin, to say the least. To take someone to Small Claims Court, you first have to notify them that they are being sued, which is called 'serving a defendant.'. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Notice of Dispute. Dear sir/madam, I am writing to request an investigation of the following; Dispute 1. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. This is not StubHubs fault. So I would encourage everyone to file for arbitration. You may download a form Notice. The parties shall attempt in good faith to resolve potential disputes informally and promptly. Sit back and relax while we do the work. Just log into your DoNotPay account using any. _hh F fmf6`+fxx'd`FR#G8)1r3}v7.I07[n6 ~ulIRqfnF4 _ : Yes No Still Need Help? the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. %%EOF Disputing A Charge = Locked StubHub Account? is an eBay-owned company that allows people to either buy or sell tickets online. Are You Having Trouble Getting in Touch With StubHub? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Prices may be higher or lower than face value. His digital chapbook, The Internet, was also published in TL;DR Magazine. StubHub notes it was the first to offer the 120% credit for canceled purchases. H[k0g}LC7'nB.,IK8[2^wa>Tg_]@H9z6t:`%>r%1UnniM DY2\a. |o`3`=C-L7W,`el0\u@`67f\ /dC + StubHub is committed to providing a forum for resolving disputes with customers in a fair and efficient manner. From everything weve seen, the StubHub customer support is quite thin, to say the least. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Usually, you'll have to do this in person, which is the most secure and effective method. Lindsay is the author of this solution article. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Birmingham, Alabama 35203 Keep the email as proof of the transfer and remember to go back to your StubHub account and confirm that you have transferred the tickets. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. The company prides itself on being a Fan-to-Fan service. It is derived from the folk poets of West Africa, Caribbean-style toasting and American Blues and Jazz sounds. Fax: 601.707.7913, 1 Timber Way I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Rap/Hip-Hop Tickets- Hip-Hop Over to the Show! You will enter your community username and new password and done! ^H^Cb3WN&Mt~8TxTCiE(HUlA/L$\? !/r A Notice to StubHub should be sent to StubHub Inc., Attn: Litigation Department, Re: StubHub Notice of Dispute, 199 Fremont Street, 4th Floor, San Francisco, CA 94105 United States. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. 199 Fremont Street, 4th Floor For example, even though they promise the return of money for canceled events, it can happen that youll only be. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Virginia, USA. Include your email address to get a message when this question is answered. I contacted StubHub multiple times and they would not refund my money. 0000003771 00000 n [1]You already know that. Yes StubHub will send any Notice to you to the physical address we have on file associated with your StubHub account; it is your responsibility to keep your physical address up to date. 2 if you have questions about buying tickets. Sign In. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Check out the table below to see the best alternatives to StubHub. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Irvine, CA 92606. 0000007066 00000 n so I filed a notice of dispute with my bank where I was charged $540 through my check debit card for NBA basketball tickets of the Dallas Mavericks versus the Houston Rockets. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. 0000012767 00000 n Like others, I filed for a Notice of Dispute via certified mail to StubHub. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. If you have a dispute with StubHub, please contact StubHub Customer Service. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Yes Thank you! For example, covers your new purchases for 120 days against damage or theft, extends the time period of the manufacturer's warranty by an additional year, and you can be refunded for items that the store wont take back within 90 days of purchase. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use . 21, et. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. A Notice of Dispute is more than just calling customer care. Lesson learned and next time don't list on multiple sites. Keep in mind that you may not be refunded in money. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Bite the bullet , pay the penalty, move on. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. In conjunction with my Notice of Dispute with StubHub I also filed a dispute with my Chase Sapphire Reserve credit card. Luckily, weve compiled (and tested!) If you don't want your tickets and file a dispute, we'll deactivate your StubHub account. We are changing the way you register and sign-in to the StubHub Community. If you buy through links on our site, we may earn a commission. wikiHow is where trusted research and expert knowledge come together. The company prides itself on being a Fan-to-Fan service. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? 185 0 obj <>stream [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Your account will stay inactive until you: Drop the dispute Pay StubHub the amount you owe Was this answer helpful? 0000005342 00000 n I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. 0000004513 00000 n endstream endobj startxref Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. StubHub called to say that they are not issuing a refund because the event was rescheduled. Pro tip: Each number appears to go to a different department. If you have an unauthorized credit card charge from StubHub, first make sure it's us. %PDF-1.4 % See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. The Legal Department has 60 days after receiving your Notice of Dispute to resolve your claim. My Sales. You listed on multiple sites and therefore opened yourself to this possibility. Check out, All tip submissions are carefully reviewed before being published. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Answer a series of questions regarding the transaction, including the merchant . Create your signature and click Ok. Press Done. Fax: 205.328.7234, 603 Duling Avenue When you transfer tickets on Ticketmaster, it generates an email that indicates that the tickets have been forwarded. Sorry but that's how it is. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. 0000008110 00000 n If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Does StubHub Give Refunds? [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. sID[3Z,6&- jId:"L*M 2h(q;jwGkKFLbDK/y6K5VYM 3}@nIR]apkDUN?)Bu%YJ'$}6qUQEb3N-V!E LA26m lR(VzCJ!19Y*3Z1iZeE Iv5=+o2+skl|p$a"+ $=q%=DM'+%PD&{]^=qt:$N^ GhS_QZuc0 endstream endobj 65 0 obj <>stream April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). Check out the table below to see the best alternatives to StubHub. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 0000001351 00000 n The Court understands that StubHub may dispute the facts as alleged in this case, and it will have an opportunity to address such . 3 if you sold tickets already and have an issue. November 23, 2021. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. 0000013933 00000 n Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. 138 0 obj <>/Filter/FlateDecode/ID[<6D5A080239669B4E8D74EB9C14FB44CD>]/Index[96 90]/Info 95 0 R/Length 160/Prev 119390/Root 97 0 R/Size 186/Type/XRef/W[1 3 1]>>stream