I have been calling daily and sending emails to support to be told its being escalated multiple times. The tax advocate probably wont do anything either. Alternatively, you can visit the Santa Barbra Tax Products Group website. Personal Checking made for you. I want my money in my bank account or in my mail box. To speak to a Customer Service representative please call. View Map; Montecito Branch 1106-A Coast Village Rd. Something went wrong. I want my money back and this company reported as fraudulent. Deposits in The Bank of Santa Barbara are insured by FDIC. I have also emailed TPG-CSsupport@greendotcorp.com with no response. Ive read numerous thread on reddit that people having similar issue. Schedule a virtual appointment for help with a wide range of tasks, such as enrolling in online banking, setting up direct deposit, ordering new debit cards and more. Identification for non-U.S. citizens includes a foreign passport, visa or an I-9. Please return this unauthorized amount service fee. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. This message appears to contain sensitive information. Easily remove them from the program. You can also contact the IRS at 1-800-829-1954 to initiate a refund trace. You are always greeted with a smiling face. I just want my funds ASAP. "sameAs" : [ Use the filters to narrow down your search. For small business and middle market companies. Its secure and easy. How do I find a U.S. Bank branch or ATM when Im traveling. { For FAQs and Guides visit ourResource Center. In that message SBBTPG said that my refund was sent back to the IRS on 10/7/2022 with the lead number 10052211. The irs said they never received my money from them SBTG ,I never used there services only TurboTax once my bank account was close that was the perfect way to send my money else where and not back to irs ! You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to . "logo": "https://www.taxact.com/images/schema-logo.jpg", This is my second year as a tax professional with Sbtg and I will never come back after this! Open an account today. Refund - that was deposited in error from irs an I have yet to receive it, SBTPG group holding2021(filed on 2022) my refund since Dec. You may also select Locations in the upper right corner of the page at usbank.com to start your search. "https://www.instagram.com/taxact", What youll need will depend on the reason for your appointment. Well Santa Barbara mailed me a check. They refuse to send another check. With CardControl you can turn your card on and off on your own? After waiting on this amended return I experience bad weather and financial birding due to the floods in California. ; All Rights Reserved. Use your Visa, Mastercard or Discover card. Each individual's tax and financial situation is unique. 1483 East Vly Rd, Santa Barbara CA 93108 Phone Number:(805) 565-4560. Initial Bank of Santa BarBara complaints should be directed to their team directly. Have a question? Fill in the registration information (be sure to remember this password), then click Continue. Charles Terry It's next to impossible to get a human to discuss the status with but I eventually did. Refund information Refund. Is this your company? I received a deposit to my bank account for my Federal Tax refund in the amount of $2788.85 which is &55.15 less than the expected amount of $2844. Money owed to Ariel obroen, Got about 6 lol. All of my money deposited into my account immediately plus the $10 fee. Now I am fighting with the IRS and this company. When taxpayers pay-by-refund it's an easy way to get paid. View refund status. Claim it and get a lot of features. I absolutely love banking here. U.S. citizens can use a state-issued photo ID like a drivers license, passport or state or military ID. Everyone is so friendly and helpful. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? Desired outcome: The on/off switch for your Civista Debit Mastercard. 3,385 was the amount of my refund and I would like for someone to call me so I can get the amount above that is owed to me that is still in the SBBTPG possition according to not only turbo tax but also the IRS, Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee. Wealth management professionals from U.S. Bank and our affiliate U.S. Bancorp Investments can help create a plan that meets your needs now and in the future. Under Subcategory select "Travel Notice". On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. How do I get in touch with customer service? Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. This option also has an additional charge from the bank that processes the transaction. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. It is no way that I should receive so little help from SBBTPG about my refund even after a year. I refuse to not receive my 2021 refund. I did not authorize an electronic ruturn nor the service fee of $55.15. 1Auto Collect is an optional service provided by Santa Barbara Tax Products Group, LLC. Finally in December of 2022, my refund was sent. It is frustrating that i cant get a "supervisor" or any higher up to look at this. Questions about prior year tax filings? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The IRS and this company are useless. Use our Online Request form below and we will follow up with you. Whether you like bundling benefits for everyday savings or keeping it simple with free checking. I never used this company services for anything, I used only TurboTax. Compare our traditional and specialty checking accounts today. Through a virtual appointment, you have the same face-to-face interaction that you would have in your local branch but without leaving your home. Store Hours. Beneficiary Account number: Provide account number, Beneficiary Bank: Wells Fargo Bank Schedule a virtual appointment to enroll in online banking, download and set up the U.S. Bank Mobile App, discuss opening a new credit card, lending and business accounts, and more. .you know them and they know you. Contact me if more information needed, Hi, They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. Fixed the issue. This is extremely frustrating. 1 Checks up to $7,500 cashed for a cost up to $8 When presented with the secure email form, enter the email address of the recipient in the "To" field (1). Downtown Santa Barbara 1000 State Street Santa Barbara, CA 93101 (805) 564-0213. 2023 Montecito Bank & Trust. Desired outcome: Federal return suppose to be $2002, only received $1388.50. Personal Digital BANKING 844.842.0268 Digital Banking Resources Business Digital Banking & Treasury Management Support 888.452.2654 Digital Banking Resources CUSTOMER CARE for general inquiries 800.604.9368 LOST OR STOLEN DEBIT/ATM CARD OR CHECKS NOWHERE in TurboTax, it was mentioned that this company is used and also nowhere was mentioned about any fees. the fast, secure, and free way to switch your automatic payments & direct deposits. Visit our Holiday & Weather-Related Closings page for a listing of branch closures and delays. With CardControl you can turn your MB&T debit and credit cards on and off in real time, control transactions by category, location and/or dollar amount, and set purchase alerts! Learn more and view video tutorials about U.S. Bank ATMs. The U.S. Bank mobile app makes it simple to do all your banking, right here or wherever you go. No feedback yet. Looking for the ability to control your card from your MB&T Mobile app? My company name is The Whiz Kidd Fs contact [protected]! I suppose to receive a total of $3,734, and instead received $2838. Desired outcome: Will not use them again ever. Tomas. Alternatively, you can visit the Santa Barbra Tax Products , Contact the branch at 805.957.2222 for more details. "telephone" : "+1-319-373-3600", I want my money in my bank account or in my mail box. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service **Disclaimer: Every effort has been made to offer the most correct information possible. Headquartered in Santa Barbara, CA, it has assets in the amount of $182,818,000. To speak to a Customer Service Representative, please visit our Contact Us page for our Customer Service hours and contact information. TaxSlayer Support How do I contact Santa Barbara Tax Products Group (SBTPG)? Click here to close the Online Banking Modal. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. So that was a lie. Enter your email address when prompted, then click Continue. tax refund - omitting a number in my checking account, Albuquerque Periodontics and Implantology, Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, Santa Barbara Tax Products Group [SBTPG] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. "@type": "Organization", "areaServed" : "US" After your account has been verified, click Continue. (805) 963-7511. No one has called to help. I used TurboTax for many years to file my tax returns and I never saw the refund issued by TPG PRODUCTS SBTPG LLC. I have been attempting to call SBBTPG and when I called it ask me to enter my social but they says its not recognized. All Rights Reserved.20092023 Montecito Bank & Trust. U.S. Bank800 Nicollet MallMinneapolis, MN 55402. Deposits made before the branch opens are processed the same business day. "contactType" : "customer service", my name is sharon sweat i have also been trying to get my return from TPG who is holding onto my money and lieing about it. Please check with your wireless provider. ] Get assistance with a new home purchase, refinancing and other services. Under Category select "Credit Card Services" or "Debit Card Services". Initial Bank of Santa BarBara complaints should be directed to their team directly. Is this a scam company? [protected]. Is this your company? Those under the age of 18 must of a co-applicant. Functions much like a check and is issued by the bank. Santa Barbara Tax Products Group [SBTPG] reviews & complaints Santa Barbara Tax Products Group [SBTPG] Customer Support Rated Extremely Low 5 Resolved 232 Unresolved 2% of 237 complaints were resolved File a complaint Table of contents Verified Share Complaints Contacts ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Receive a warranty that a signature is genuine and the signer is the appropriate person to endorse. If youre on Google, search for U.S. Enter your address, city, state or ZIP code. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service **Disclaimer: Every effort has been made to offer the most correct information possible. Beneficiary Account number: FWD/122234783 U.S. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! To speak to a Customer Service Representative, . Use U.S. Bank counter checks when youre out of personal checks. I would like my money sent to my account, I am a tax professional that has been taking through thr ringer about my clients refund. When you book an appointment, youll select the date and time, the purpose of your visit and if youd like to meet at the branch, over the phone or virtually. You can call the appropriate number below, complete a Contact form or use our new chat feature! Contact us so one of our agents can assist you. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Compare our traditional and specialty checking accounts today. Call me to let me know its done its been a whole month! Desired outcome: Find hours, directions & financial services provided. SSN. Click here to get notifications about new complaints of Bank of Santa BarBara. (833) MBT-4SBA or (833) 628-4722 You have been successfully added to the TaxAct Do Not Sell list. "contactPoint" :{ Havent found what youre looking for? Please remove it or use our Secure Messaging System instead. Upon speaking with the IRS and them investigating it for almost two hours, they discovered my refund was never sent back to the IRS. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. At this point I feel that your company has stolen my money. If this is not fixed by tax season I will be filing a lawsuit. Support How do I contact Santa Barbara Tax Products Group (SBTPG)? Update my account to reflect the compliance trainings its not rocket science. Then I was told itll take 8-12 weeks for irs to receive my tax refund from sbtpg . Contact our Service Center at (800) 348-0146, M-F, 8am-6pm and ask about Card Travel Notifications. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. Download our mobile app to get started today!*. I am not a scam. Call (800) 348-0146 or Submit questions using the Online Request form on this page. PATH Act - Creating refund delays; TPG-TP | A Green Dot Company NMLS ID 914924 | Technology . Once a taxpayer that selected a Refund Transfer with direct deposit is at least 1 month past their expected IRS funding date TPG will contact your client, Clients are given the option to conveniently pay your fees with a credit card or bank account, If your client does not respond, TPG will debit your fees from your client's bank account, TPG collects our processing fee of 25% of the amount debited and the remainder is deposited into your bank account upon completion of the Auto Collect program2. Youll need a social security number, or a W-8BEN with supporting documents, and a valid form of identification. For debit card questions and concerns like reporting a lost or stolen card or making a transaction dispute, please call: For fastest service, please have your full debit card number ready. They're still holding it 7-10 business from that. "url": "https://www.taxact.com", Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. You should consult your tax and/or legal advisor for advice and information concerning your particular situation. Learn about loans or talk to a loan officer. Refuse to update my information. Be the first one to share your experience. This 'Contact Us' form is for general information, comments and questions. Fixed the issue. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please notify us at 800.604.9368. For your protection, please do not send private or sensitive information via this form (for example, your account number, online banking username, social security number, etc.). 1 Check with the IRS To view your refund status Go to IRS website 2 Check with TPG To view your refund transfer details Login to TPG Need help? TPG also offers the GO2bank Visa Debit Card in tax professional offices across the US as a great alternative to paper checks. Set up with a banker or send domestic transfersonline. This includes cases when we request you to send us documents or other financial information. As time went on still no refund called IRS TOO MANY TIMES was told to contact sbtpg because they havent recieved anything so I contact sbtpg again and was told that my money was sent oct 7 2022 it is almost April 1 2023 still no money in my account or in the irs system to send me my money direct . I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Do u have a way to connect outside of here? Never send emails back and its hard to get through to a human. Ive contacted them via email and calling their CS number ending on 7228. Mon-Fri (9am-2pm). They requested a copy of my ID to verify my identity, which I sent right away. Bancorp and affiliate of U.S. Bank National Association. All branches are open for full-service banking Monday-Friday, 9am-5pm. I always appreciate their service. Their rude. You will be redirected to our online Wealth Management portal, to access your account. Find yours below and contact them to enroll with TPG. "name": "TaxAct Online Tax Filing", ATM: 24/7. I used Turbo Tax to file my 2021 return. Montecito Bank & Trust does not endorse the information, content, presentation or accuracy of any other web site and is . ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank of Santa BarBara Customer Service. Thank you. Most U.S. Bank ATMs let you check your bank account balances, deposit cash and checks, transfer money between accounts, make payments and reset your card PIN. Please consider using Secure Message through online banking for these types of requests. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. American Express is a federally registered service mark of American Express. The Bureau of Fiscal Service may need to review your claim before they can re-issue your IRS refund check, which can take up to 6 weeks to complete. 2010-2023 Santa Barbara Tax Products Group, all rights reserved. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Whether you like bundling benefits for everyday savings or keeping it simple with free checking, you'll find a Civista checking account for the way you live. Note, this is not a confirmation of your appointment, a branch associate will contact you to confirm a final date and time. I am in the same situation. Hours of Operation: Monday-Friday 7am-6pm Pacific Time. Investment products and services are available through U.S. Bancorp Investments, the marketing name for U.S. Bancorp Investments, Inc., member FINRA and SIPC, an investment adviser and a brokerage subsidiary ofU.S. If you prepared your own return online call: 877-908-7228 If you used a tax professional call: 800-901-6663 Business Hours All times are Pacific Standard Time. Ive already requested my fund back to be send back to irs since January 2023 it is now march. TPG contacts your unfunded clients* Once a taxpayer that selected a Refund Transfer with direct deposit is at least 1 month past their expected IRS funding date TPG will contact your client Convenient payment options offered Clients are given the option to conveniently pay your fees with a credit card or bank account Fees are direct debited You can contact SBTPG toll-free at 1-877-908-7228 or go to their secure website if you need more information. 2021 Copyrights. She was very kind but helpless to assist me. My refund date was April 6th 2022 and I had closed the account that my money was going to for my understanding TPG was supposed to send my money back to the IRS since they were unable to deposit the funds in my account, They never did Ive been getting the run around trying to figure out where my 2021 tax refund is sbtpg was the last to have it told me it would take 8- 10 business weeks to send my refund check back to irs . They have Hi, Bank of Santa BarBara Contact Number, Email, Support, 805-730-7860. If youre planning on starting a home improvement project, taking a vacation, or making a large purchase, consider a Civista HELOC as a smart, flexible financing option. To start, bring proof of your identity, such as a valid drivers license, state-issued photo ID or a valid passport. I want to file a class action lawsuit, need at least 20 people. Contact Information. [protected]@yahoo.com "https://www.youtube.com/taxact", Fees were taken out more than once but no check was EVER mailed. You will be redirected to our online Wealth Management portal, to access your account. TPG is facilitating collections that are being made directly through EROs. I have called them several time. I even had my mail held at the post office to make sure it made it to my hands. An appointment with a banker allows you time to ask any questions you have. You must be 14 years or older to open a checking account. Can't beat that! For FAQs and Guides visit ourResource Center. Lobby: Mon-Fri, 9am-5pm. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. Federal/ State refund amount. Santa Barbara Tax Products Group [SBTPG] Customer Support Rated Extremely Low. Looks like this company has no reviews or no complaints yet. Use this comments board to leave complaints and reviews about Bank of Santa BarBara. Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Contact me directly for any details. CA state franchise tax return suppose to be $1732, only received $1,450. Bring a valid ID and a signed physical card to the branch. After you finish your message, click Send (3). (805) 963-7511 Mon-Fri (8am-6pm) Return of my $55.15 since it was never authorized. Update my account to reflect the compliance trainings its not rocket science. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. March 3, 2022 4:14 PM. Return of my $55.15 since it was never authorized. Or text GET APP to 872265 to receive a download link. Available to customers with a U.S. Bank checking, savings or money market account. If your inquiry is related to sponsorship or grant requests, please complete our Donation Request Form. All Rights Reserved.20092023 Montecito Bank & Trust. I did not pay attention to the set up of temp account with greendot where they get funds take fee then send my funds to me. I found a amended return in November 2022. Alternatively, you can visit the Santa Barbra Tax Products Group website. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. Click here to scroll back to the top of the page, Click here to close the quick links modal. Bank of Santa BarBara phone number. Hours at walk-up window and drive-up locations are weekdays from 9am-5pm.To speak to a Customer Service Representative please call (805) 963-7511 or (800) 348-0146, Monday-Friday, 8am-6pm. Stay up to date with news and tips for your financial wellness. 0 0. . Tess Harris State Street Master Planner (805) 564-5563 StateStreetMasterPlan @SantaBarbaraCA.gov U.S. Bank, U.S. Bancorp Investments and their representatives do not provide tax or legal advice. Click the link in this email to activate your account. Did you know? I want my money. But on Theyre holding and and providing different information. 2Other than any amounts collected on behalf of software transmitters or other 3rd parties. Submit a complaint and get your issue resolved. Headquartered in Santa Barbara, CA, it has assets in the amount of $182,818,000. I want my money back and this company reported as fraudulent. Montecito Bank & Trust does not endorse the information, content, presentation or accuracy of any other web site and is not responsible for it, its security practices or privacy policies. Compare our Civista business checking accounts today. Montecito, CA 93108 You can find contact details for Bank of Santa . Investment products and services are: Not a deposit Not FDIC insured May lose value Not bank guaranteed Not insured by any federal government agency. If this is your situation, call (800) 304-3107 to see if all or some of your refund is being collected through the Treasury Offset Program. Desired outcome: All rights reserved. Mortgage, home equity and credit products are offered by U.S.Bank National Association. For Further Credit to: Our customer name and account number, 1010 State Street * Participating EROs have the option to not collect on certain taxpayers and will have the option to make this determination on a case-by-case basis. Posted on June 12, 2022 by June 12, 2022 by, Here are some quick points of contact: Customer Service (805) 963-7511 Mon - Fri (8am-6pm) (800) 348-0146 Mon - Fri (8am-6pm) Online Banking Support (800) 348-0146 Mon - Fri (8am , To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Submit your question using this form, and we will reply within one business day of receipt of your message. If you suspect suspicious account activity or receive an email, voice mail or text message that appears to be from us, but you suspect to be fraudulent, please do not click on any links or attachments or enter any requested information. I need my money and the reps are very rude, don't help. Keeping your data safe is our top priority. Also of Interest Forward together HOW TO ENROLL WITH TPG A simple and convenient way to be paid Can anyone help? I have read several others dealing with the same issue on the BBB website with no results. It's 1-24-23 and I still don't have it. Beneficiary Customer: Montecito Bank & Trust }, 1106-E Coast Village Rd If you are reporting this after business hours or on the weekend, please contact our Service Center at (805) 963-7511 and follow the prompts. You can call the appropriate number below, complete a. This branch will be permanently closing on May 26, 2023. Lobby: Mon-Fri, 9am-5pmDrive-Up ATM: 24/7. I should have gotten the check. Get up-to-date reporting on the status of clients and where they are in the Auto Collect process, Don't want to collect from specific clients? About us Privacy Policy A Green Dot Company NMLS ID 914924 Santa Barbara Tax Products Group, 2023 Noboby seems to want to help even after sending me an email saying they will reissue the check for the other client. Please try again later, Do Not Sell or Share My Personal Information. Well my 2020 was held up by IRS for paperwork took me almsot 2 years to get straight after 4/5 months Turbo Tax took their fees. Note: If you received this email but you didn't use Pay With My Refund (or TurboTax for that matter), somebody might be trying to use your info to file a fraudulent return. Santa Barbara Bank & Trust - Santa Barbara. Beneficiary Routing number: 121000248 A Green Dot Company | NMLS ID# 914924 | Technology Privacy Statement, Use TPG to collect your fees from unfunded Refund Transfer clients, TPG collects our processing fee of 25% of the amount debited and the remainder is deposited into your bank account upon completion of the Auto Collect program, Monitor and make adjustments as often as you'd like. I recently called the irs and said they still dont have my funds back. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Civista is my new bank! All Rights Reserved. This is extremely frustrating. Fight for your money 2023 TPG-TP | A Green Dot Company NMLS ID 914924 | Technology Privacy Statement Manage and pay bills. Please select your preferred date and time, using the arrows to progress through upcoming weeks as needed. Early Tax Season: January 2 thru January 15 Mon-Fri: 7am - 4pm Sat: 7am - 11am Sun: 7am - 11am Peak Tax Season: January 16 thru March 12 Mon-Fri: 6am - 5pm Sat: 7am - 4pm Sun: 8am - Noon Please provide your Name, Phone number and Email address so we can reach out to confirm your appointment. "https://twitter.com/taxact", Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Now I have to deal with a tax advocate Ive something so simple. I moved but did a change of address. SBTPG responded quiclky with a phone number. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. see details below. I am Turbo Tax client for years, this is the first time Turbotax used Santa Barbara tax group. Select Secure Forms, then Card Travel Notification. There is exactly $60 less than the amount I should receive. Return my MONEY. Civista Bank provides banking services in connection with a tax refund program of Santa Barbara Tax Products Group (TPG).