What I Sold on Poshmark & Mercari - Winter 2019, 15 More Tips to Become a Top Seller on Poshmark, Whats the Poshmark Affiliate Program? A pair of jeans from a certain brand may have a unique sizing chart, so mention it in the listing or incorporate the link to the brands sizing guide on their website for reference. I dont know why people would do that after their name and address were exposed. Don't have a tape measure? Poshmark said that they had received pictures of the item. But then my husband came over and was like, Wait a minute. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it. Just today, I learned that I could get free 2-hours delivery of Whole Foods groceries with my Amazon Prime membership. Im really surprised at how much residue is left in my daily life from this, she says. The buyer also publicly would comment on my post demanding I reimburse them for cleaning costs and after multiple posts from them I had to block and report the buyer. In its eight years, the site has racked up nearly 2,000 one-star reviews on consumer-review sites like Trustpilot and Sitejabber and many of them point to customer-help issues. Why is this happening? How could it be approved ? I always list by whats on the shoe. Cases typically take 1-2 days to resolve. I will continue to take detailed photos and write descriptions. IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? What is Poshmark's Return Policy? After all, they can see all of your responses. You bear all risks associated with any such transactions. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. The stains might not be that noticeable. There has not been any semen loose in my house since my divorce 5 yrs ago, they write. Poshmark never got to me until I started commenting and messaging their social media, says one buyer, who asked to remain anonymous. Outcomes are typically return approved, denied, or funds released to both parties. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. Having a case opened on Poshmark is essentially a buyer requesting to return an item. Honest mistakes happen. If a seller fails to get their item out, then the buyer can actually cancel the sale after seven days. I told the buyer to return the item if it was damaged as they claimed and if it was not new as I sent it to them that ebay would not refund them. The buyer was apparently not satisfied with the quality of the item when they received it and initiated a return a few weeks ago. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. Do your best to address the case and see it resolved, then move on to making more sales. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. . If a buyer is asking for a refund because the item doesn't fit, then mention Poshmark's return policy. From the dropdown menu, select Sent the wrong item. The CVV code is used to verify that you have the physical card in your possession and helps reduce the risk of debit or credit card fraud. Careful what you accuse people of, sweetheart. Posh Protect: Buyer Protection Policy Get your order as described or receive your money back. Its also commonly known that some brands dont fit true to size. If you like what you read, you can support the blog by buying me a hot cocoa. Buyers often open a case because an item doesnt fit. A lot of shoppers dont want to take the time to ask questions. A button was missing. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. First, lets identify the valid reasons that guarantee refunds from Poshmark: Honest mistakes happen. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Sometimes sellers (including me) make mistakes. 3 returns total, 2 of which were damage cases. I reiterated that the items not in the same condition that I sent, there were evidence of wear (odor), and I received a top that wasnt sold in my closet (my original top still with the buyer). 6) Share using your PC. That seemed premature. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. How could I know what to refute if I had no details about her compliant ? Click here for details. But the Union City, NJ, moms side hustle turned into a nightmare in November, when a buyer returned a $120 Versace coat in disgusting condition. Luckily for me, this buyer was an honest Posher, and she had returned the bag in the same condition. Open a case with Poshmark. I'm a San Franciscan trying to stay true to frugal living in my native city. Poshmark provides shoe size conversions for European sizes but they're incorrect. Being in this customer-oriented business means that faster shipping results in happier buyers. An item is missing The item is not authentic If youre feeling confident, you can add here what the shoe converts to in US sizing. Poshmark. You may list a shoe that shows 37 on the sole and Poshmark displays it as a US 7. Add your comments as though you are speaking to the Poshmark employee. If you are a buyer, make sure that the item you're returning isn't damaged, as the seller will then have an opportunity to report an issue with the returned item, which may delay the refund process. The dress is big on the breast but the size zipper does not close correctly. Poshmark pays for shipping on returned items. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Like this post? It wasnt right. My advice? Want to learn how to make an extra $100-$1,000/month in less than an hour? RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. At the time of writing this post, Poshmark gives buyers 24 hours to take advantage of an "Offer to Liker" (OTL). and liked imagining some Poshmark buyer perfectly pulling off the ankle . It may fit them perfectly. It is neither a sellers nor Poshmarks responsibility to cater to a buyers whims. Add measurements. The buyer also denies causing any other damage, and says the coat was already compromised and had an old horrid smell when it was received. In my experience, most of the other sellers are so grateful that they simply stay, and talk to . When I read that I started shaking, says Lehman. Category Women Other Color Black Shipping/Discount $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! The buyer will likely win too as theres no disputing that the listed size was incorrect. If it's determined that the item was misrepresented, we will send you a prepaid return label and have you ship the order back to the seller. I use free USPS Tyvek envelopes or these plastic bags to wrap an item before putting it in the box. But its not too hard to state the facts. Most buyers appreciate the notice. Depending on the store and location, you may be able to pawn different items. Please, tell us the companys values do not stand for this or buyer fraud.. Platforms like Mercari are strict about enforcing no use of stock photos. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-large-mobile-banner-2','ezslot_10',128,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-2-0'); If youre an experienced seller or you know that your item is desirable, it is easier to accept a return and resell the item than to deal with an angry customer. What happens is that a scammer buys a high-value, luxury item say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. Buyers are therefore not encouraged to purchase something they would need tomorrow or in such unreasonable short notice. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. The focus for the online marketplace started out on used clothing, but the emphasis is on higher-end brand name items. Tagged: thrifting, thrift shopping, Poshmark, selling online, thrifting & reselling 2. I sold a pair of mens designer sneakers on Poshmark. 6. Select the order you want to return. Id be interested to hear more about the open cases youve encountered either as buyer or seller. If you ever get a comment from a potential buyer asking you to move your conversation to email or on any channel outside the Poshmark platform, dont respond. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Lehman, who has a 4-year-old daughter, is still reeling. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. The buyer again was an honest Posher, and she returned the blazer quickly and in the same condition that I sent it. (LogOut/ Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. Ive come across listings where people say that the item runs small. This scam usually targets sellers with high-end or designer closets. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Disclosure: This post contains affiliate links. As a buyer, we opened four cases. Why did they approve the return without giving me enough details or photos to even refute it? Sent pics showing 1/2 gap at heel. Not everyone agrees. You can also add images to your case. Are you reading whats happening? As a buyer, Poshmark has offered a credit of $10 to $15 to accept the item anyways. they never returned it to me and ebay voted in my favor. June 28, 2015 at 2:13 pm. I wont let one bad transaction ruin an otherwise positive experience. One of the most frustrating things when I was a new seller was making a quick sale and not being able to package it up well because I didnt have the right materials for it. After some time, I finally received an email from support. The item is red and was listed as red. If it looks shady (e.g. Poshmark sided w/ seller told me to open a Poshmark account and sell shoes. Thats righteven the most seasoned successful sellers are not immune from it. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) Every single buyer was pleased and did not file a return request. When you add measurements, then the onus is really placed on the buyer to ensure the fit. Rotate your closet so that return shares from Poshers are of different items all the time, to give your entire closet more exposure. Order shipping materials from USPS online. Poshmark allows four pictures, but sometimes employees will ask for more. Poshmarks womens shoe size selection with incorrect conversions. There was no alteration or deception in the sale of the dress. During this time, you were only limited to 4 photos a listing. Ship items in a box. It is easy to win a case if the item sent to you is an obvious scam such as being sent cardboard instead of a dress. Before that email, I had received a satisfaction survey from Poshmark. Add the manufacturer size conversion chart if you can find it. Although the decision to opt for this service relies on the buyer, doing so shows your credibility as a seller and confidence in the authenticity of your listings. no profile photo, sketchy username, low follower count, no love notes) and feels phony, more often than not, its a scammer account. Really bizarre Online transaction WWYD. Well duh they are used. Use a box to prevent all of this. Items in excellent condition are gently used, with little signs of wear. After all, cases happen to the best of us! Its second-hand, so theres no guarantee that the item is in good enough condition to wear. How could I have rated them if the case was still open? However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. European sizes don't convert to US sizes like 36 = 6 and 37 = 7 the way they have them listed. While this service is designed to primarily protect the buyers from ending up with fakes, sellers can also benefit from it as an added layer of proof to validate an items authenticity. Were shocked on how badly your team handled the case given the proof. Poshmark Live Shows. Provide the brand name and style name of the item if you know it. How to Avoid Cases Open Against You & Returns on Poshmark, 10 Ways to Get Out of Debt & Stay Out of It, How I Earned $3000 in Vendoos Refer-a-Friend Affiliate Program, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night. The Poshmark Scams Happening NOW That You NEED To Know About. Response: The item was listed as the size on the dress. No legit, sensible consumer would want to do this. Heres everything you need to know about Poshmark cases, how to open one as a buyer and what to do when one is opened against you as a seller. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. Make sure your item is well-lit so your pictures dont turn out grainy. Bought a pair of shoes. Organize your pieces of evidence and present your case as clearly and thoroughly as possible. What you described just happened to me- exactly. How do I win the case? Response: The item was photographed in natural light and accurately reflects the color of the item. What do you need to see to convince you to side with the seller? If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Or the item may even fall out, never to be seen again. Seller blocked me! If you found yourself scammed, calm down because sellers protection is just as important to Poshmark. Let Poshmark handle this as this happened on their platform. New comments cannot be posted and votes cannot be cast. Can you add more pictures? Theres no sense in allowing someone like that impact my success. There are five main options for eBay return policies: No returns; 30-day returns, paid for by the buyer; 30-day returns, paid for by the seller; 60-day returns, paid for by the . Keep rotating your closet to prevent the same old items getting shared over and over again, which will eventually cause the Poshmark sharing algorithms to ignore the shares. In the 4+ years that Ive been selling on Poshmark, I can recall two previous times where I had to deal with a return. In all of the cases Ive had opened against me, only four have resulted in a return. It was a flawed, generic email. Once the seller receives the order back, we will refund you the full amount you paid; this includes shipping and taxes that were charged for the purchase. Did that and have been selling for abt 6 mos now no problems suddenly I have a rash of returns in last month and Poshmark is siding with buyers. Others have. The senders Facebook bio is equally jarring. Thank you for this informative post. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. A buyer bought an LV purse from me that was authenticated by posh (sold for $870) and then returned it based on flaws. Please email me to close off this transaction!) and lure you in with an irresistible offer. Ebay said they would take my listing picture as proof of the condition of the item. We decided to accept the three returns for different reasons. So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. The buyer received the wrong item. 88 thoughts on " Posh Tip: Help Us Help You ". The plastic bags are good for protecting items for storage too. You might know that the reason does not qualify for a return under Poshmark policy. As a seller, you need to be able to provide your defense. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Should You Include Measurements in Your Poshmark Listings? WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? I never mentioned that detail in my listing. support@poshmark.com. Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. You can then relist the item with corrected descriptions. There is a stop near you and we will be there shortly, it reads. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sometimes the best route is not responding at all. Perhaps youve had a close call with a suspected scammer or knew of a seller who recently did. In most instances, you should provide a response to an open case. People have different ideas about the condition and wearability of second-hand clothing. The buyer purchased a blazer, but found it was a 3/4 Sleeve. As of January 22, 2023, USPS Regional Boxes were discontinued. In that case, you can choose from reasons such as. OneShop has an intuitive Poshmark bot service available in both iOS and Android and can take care of marketing automation and sales analytics for you, so you can focus on scaling up your business while keeping scammers at bay! Someone needs to look at this. But that didnt happen., (We take issues such as this extremely seriously, and sincerely apologize for the negative experience this seller had on Poshmark, LyAnn Chhay, Senior Vice President of Community at Poshmark, said in a statement to The Post. Instead, report the comment immediately using the action menu button.