Yes, the command I shared previously was to set the management server from debug mode to info mode. The last one is redundant, so I disabled, but did not delete. changes. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. *PAUSERID is our User-ID service account. For deployments where your primary source for group mappings server in each domain/forest. sections describe best practices for deploying group mapping for Scan this QR code to download the app now. Device > User Identification > Connection Security. authentication service: For example, to view all We checked that all the GP user are able to see users. Privacy Policy. use the same base distinguished name (DN) or LDAP server. Attachments After that, out of 4 Active Directories, two of them are showing 'connection timeout'. As informed you will update me regarding this after verifying internally. Do you just want all the security events? Yes I need logon event on the domain controller and the security events. Change the Key Lifetime or Authentication Interval for IKEv2. type of user mapping: For example, to view all user As we checked the configuration all was good. This command will fetch the only delta values or the difference. I am going through the logs and discussing with my internal team. # exit. Please let me know if you have any other queries on this case. By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. Down to 2,500 words from almost 94,000. With just GP users being IDd, it was only around 29% to 34% of users being identified. I have specified the username transformation with "Prefix NetBIOS name". Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. 4. >debug user-id refresh group-mapping>. Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 3. WMI to WinRM user-id mapping. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. Is it possible for you to upload the event logs in the case note? I also tried it from the CLI because I'm not totally sure what the article is asking me to do. Configure Palo Alto Networks - Admin UI SSO Open the Palo Alto Networks Firewall Admin UI as an administrator in a new window. You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. I will check that and let you know the update. I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. 3268 or 3269 for SSL, then create another LDAP server profile to All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. all the groups from the directory. For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. x Thanks for visiting https://docs.paloaltonetworks.com. As we have changed the audit and advanced audit policy then it started working. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. Palo Alto Networks User-ID Agent Setup. mapped: View the configuration of a User-ID agent 4. We checked that you have configured Kerberos. . Logon and Logoff, respectively. PAN-OS Web Interface Help. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? If you are using only custom groups from a directory, add an Try installing the agent somewhere. At this point we completed following steps: 1. I was going through the logs and found that I missed mentioning a command. show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. This was consistent across my four DCs. I'm seeing a lot more logon events. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries. Basically, I'm an idiot lol. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. from the Palo Alto Networks device: View all user mappings on the Palo Alto connect to the root domain controllers using LDAPS on port 636. We configure the firewall to use WinRM-http. We could not find any logon events between 9 and 12 July. 2. Each with a pair of Domain Controllers and an HA pair of PA-220s. policy-based access belong to the group assigned to the policy. So I turned the former on, but didnt see any additional logon events in the security log. He was adding details on screens I didn't know existed. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. so I'm sure I'll do something weird or wrong here. My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. many directory servers, data centers, and domain controllers are user-based security policy rules, because this attribute identifies Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . We checked that now we can see lot of user now. 3. To verify which groups you can currently use in policy rules, use The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. Still not all of them though, but definitely progress. If you have Universal Groups, create an LDAP server profile The LIVEcommunity thanks you for your participation! Before using group mapping, configure a Primary Username for resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. Audit account logon events was not configured. All the other users are showing unknow. For example, I think I was on 9.0.11 at that time. Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: SSH Into the Device and run the following command. *I never took a maintenance window for this. Also make sure your windows firewall is allowing access. There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. Palo Alto Networks Predefined Decryption Exclusions. Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to Device > User Identification > Group Mapping Settings Tab. 2023 Palo Alto Networks, Inc. All rights reserved. to the LDAP server, use the, To ensure that the firewall can match users to the correct policy My guess would be that some windows update did it. Thank you! a particular User-ID agent: View mappings from a particular type of It has issues. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. Please run the below command to revert the ms server debug to info. Reddit and its partners use cookies and similar technologies to provide you with a better experience. regions? you have a single domain, you need only one group mapping configuration Also, please check if you have given the below permission on the AD for the users. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. LDAP Directory, use user attributes to create custom groups. It didn't really help though. Where are the domain controllers located in relation to your *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. The key requirement is to have the user name with the Netbios domain suffix. I've verified that the username/password is good on the service account and the account is not locked. It has worked at this location for quite some time. membership rather than individual users simplifies administration show user server-monitor statistics command shows the status for all four domain controllers as connected. CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. with an LDAP server profile that connects the firewall to the domain directory servers? *should be like 150-200 users in my environment. I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. . Server Monitoring. Also, I ran "show user ip-user-mapping all" in the CLI. Is the Service Routes managed by the management plane or by the dataplane management? Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. The following If your username, alternative username, and email attribute are unique for Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). Hope you are doing well. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. However, all are welcome to join and help each other on a journey to a more secure tomorrow. As you have mentioned that the DCOM errors are not visible now after configuring WinRM-http. directory service (such as Active Directory or an LDAP-based service Enter a value to specify a custom interval. This website uses cookies essential to its operation, for analytics, and for personalized content. As discussed one of my colleagues will join the session. As per the error you mentioned, you can refer to the below kb article that explains the error. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. I can upload the list if you'd like. PAN-OS. We have a windows server setup for user-id agent. Networks device: View the most recent addresses learned from So I just open the CLI and run "debug management-server on info", right? Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. Take steps to ensure unique usernames App Scope Change Monitor Report. Palo Alto End user has found out PAN-OS 8.1 firewalls will be EOL on March 1, 2022. . Also, the article uses the word "agent" 19 times. For more information, please see our Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. View mappings learned using a particular 7. We are not officially supported by Palo Alto Networks or any of its employees. 5. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. command: show log userid datasourcetype equal kerberos. Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. This is the only domain I have experience with, so I don't know how these policies are supposed to act. Configure Server Monitoring Using WinRM. User-ID sources send usernames in different formats, specify those End Users are looking to override the WMI change . For more information, please see our I wanted to follow up on case# and get a status update. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. Select the Device tab. And when I do see them, they're usually for machines, not users. I'm seeing the same thing on all 4 DC's. From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. Who tf knows? unused group to the Include List to prevent User-ID from retrieving Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? We joined the session and discussed the ongoing issue. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. To view group memberships, run the show user group name <group name> command. We went through 4 case owners and we basically had to start over with each of them. AlgoSec rates 4.5/5 stars with 141 reviews. As checked the security event logs the following are my observation: 1. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Please check 4624 - logon and 4634 -log off event. Deploy Group Mapping Using Best Practices for User-ID. users and groups within each domain. In reality, it's about 500 with smaller firewalls. each user. I think I figured out the issue with the event logging. Use the following commands to perform common, To see more comprehensive logging information The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. Some The user will get listed as a group member. Follow commands below as a workaround. with an LDAP server profile that connects the firewall to a domain The user-id process needs to be refreshed/reset. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 6/10/2022 1:34 PM - TAC case owner #4. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. Thanks for joining the call and also for sharing the TSF file Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 19:20 PM - Last Modified07/29/19 17:51 PM, all/group-mapping-name . I'm working on the logs and I will update you by the end of this week. Use Group Mapping Post-Deployment Best Practices for User-ID To confirm connectivity to the LDAP server, use the show user group-mapping state all CLI command. This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. With the audit logging working it is now up to like 81%. "From the firewall web interface, it may showthe group mapping includes a list, but from CLI commands, if you try to verify "show user group name < group name >," it will show as if the group name does not exist on the target vsys-1. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. The user-id process needs to be refreshed/reset. I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. oldmanstillcan808 2 yr. ago By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Configuring Group Mapping [] Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as Active Directory or eDirectory. 2. We noticed that only 5 to 6 logon events can be seen on 8 July. In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. My environment is two locations. groups if you create multiple group mapping configurations that Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. After 5 months I was ready to be as petty as I needed to be. 2. Does this also apply to agentless user-id? . This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . debug user-id refresh group-mapping all debug user-id . Configure User Mapping Using the PAN-OS Integrated User-ID Agent. Go to the Group Include List tab. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. Below are three examples of its behavior: View the initial IP-user-mapping: GUI shows all four domain controller in connected status, 4. Check and Refresh Palo Alto User-ID Group Mapping. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. The following best practices are recommended for configuring. in separate forests. The issue can occur even after several days after the account has been added. As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. on-premises directory services. 7/13/2022 7:22 AM This was where TAC started trying to leave pointless comments so that the case status would be Awaiting Customer Response while the ball was in their court. to the LDAP server profile for redundancy. Did group mapping refresh 2 days ago and that seemed to fix it but now it seems pretty bad as of late, Scan this QR code to download the app now. Please run this command in non-production hour and put the output in the case note and upload the tech support file after you run the commands. such as OpenLDAP) and identify the topology for your directory servers. There are no errors related to user identification in the system log. enable debug mode on the agent using the. To create a custom group that is not already available in your I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. Im assisting customer with migration from Agent to Agentless UserID. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. The new user also doesn't show when running the following command: >show user group name "domain\group name". Palo TAC advised me to find Event Viewer IDs 4624, 4634. PS: weird thing is I do so some user-id mapping at this site, but very few. owner: jteetsel. After you refresh group mapping, you will get below output. Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: By contrast, Arista NG Firewall rates 4.7/5 stars with 17 reviews. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. To manually refresh the cache, run the, User-ID Best Practices for Syslog Monitoring, User-ID Best Practices for Redistribution, User-ID Best Practices for Dynamic User Groups. And then here's some notes I took right after getting the security logs to actually show logon events. Total: 0 * : Custom Group. Please provide the below information to understand the issue a little deep. It showed all the GP users with IDs, the rest unknown, but the IP of my LAN connected office PC wasn't in the list. A state of 'conn:idle' indicates the connected state. 2. 3. This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. We have a windows server setup for user-id agent. TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. You have migrated from a User-ID Agent to Agentless. Server Monitor Account. 1. The default update interval for user groups changes is 3600 seconds (1 hour). View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . 3. Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. users in the policy configuration, logs, and reports. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design.