Ironically, scam artists get away with making suspicious requests by appealing to a persons fear of being scammed. Further, any testimonials on this website reflect experiences that are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. And this was my FIRST ATTEMPT at using the app. Enforcement of this Section 7 is solely at OfferUp's discretion, and failure to enforce this section in some instances does not constitute a waiver of our right to enforce it in other instances. The fee will be determined solely by OfferUp and may vary according to the location, length of job posting, etc. OfferUp provides a transaction link for delivery. Scrutinize seller profiles and be wary of new accounts, multiple identical listings, and negative reviews. There are no commissions or fees to list items for sale. Above all, protect your identity by restricting access to your personal information. One OfferUp user reported that a scammer tricked victims into believing that the OfferUp platform accepts eBay gift cards as a legitimate form of payment [*]. Please see 17 U.S.C. When you click on it, the link will infect your device with malware that steals your sensitive data and leads to identity theft. Scammers often use shipping fees as a way to complicate the transaction (and, ultimately, steal from you). Related: Were You Scammed on Venmo? If we make changes, we will provide you with notice of such changes, such as by sending an email, providing a notice through our Services or updating the date at the top of these Terms. 2. Theres always some risk involved when buying and selling to strangers online. For an all-in-one digital security solution that safeguards your identity and finances, consider signing up for Aura today. Shopping online becomes riskier every year. Paying Outside OfferUp If you're not paying cash in person, stick within the app for shipping transactions. Such payments are made directly between the buyer and the seller when they complete their transaction, pursuant to terms they determine. Unfortunately, there are bad actors here too. Enter the code when prompted on the OfferUp app or website. YOUR RIGHT AND/OR ABILITY TO RECEIVE SALES PROCEEDS VIA THE OFFERUP PAYMENT SOLUTION MAY BE REVOKED, DISABLED, OR LIMITED IF THE PURCHASE OR SALE VIOLATES ANY OF THESE TERMS, INCLUDING THE PROHIBITED ITEMS GUIDELINES REFERENCED IN SECTION 7. Nicole Levine is a Technology Writer and Editor for wikiHow. Full access to plan features depends on identity verification and credit eligibility. At best, this strategy is just an excuse to learn your phone number or use it to verify their Google Voice account as a means to scam others. Make sure that its unique and secure (at least 10 characters long with a combination of uppercase and lowercase letters, numbers, and symbols). Additionally, the Payment Provider may impose its own limits on your use of the OfferUp Payment Solution. Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license ("License") to access and use our Services. Arbitration proceedings will be held in King County, Washington unless you are a consumer, in which case you may elect to hold the arbitration at the JAMS office closest to your residence. You will stop accessing or using the OfferUp Services immediately if OfferUp suspends or terminates your License to access or use the OfferUp Services. If the buyer and seller cant resolve the issue together, buyers can submit a request to receive a refund through OfferUp. If you believe that anything on our Services infringes any copyright that you own or control, you may notify OfferUp's designated agent as follows: Designated Agent: OfferUp Copyright AgentAddress: 1100 Bellevue Way NESuite 8(A), #57Bellevue, Washington 98004E-Mail Address: [emailprotected]. The arbitrator, OfferUp, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including, but not limited to, all information gathered, prepared and presented for purposes of the arbitration or related to the dispute(s) therein. Avoid get-rich-quick schemes. OfferUp is an online sales platform created in 2011 that allows you to buy or sell items. Sellers can pay a fee to promote their items - to move it to the top of search results to make it more visible to potential buyers. Choose a delivery method: You can choose to sell only locally or ship your item nationwide. Update your password on your OfferUp account. We provide Third-Party Content as a service to those interested in such content. Scam artists are experts at getting around systems that are designed to keep them out. Those who dont expect to encounter scams on OfferUp might not look at listings with a critical eye. Skip to main content. The limitations imposed by this section apply to, but are in no way limited to, class action refund claims brought by a class of taxpayers against OfferUp related to taxes collected and remitted in good faith efforts at compliance with state and local marketplace facilitator or marketplace provider laws. The arbitration will allow for the discovery or exchange of non-privileged information relevant to the dispute. The seller makes an excuse as to why theyre unable to pay through OfferUp (for example, many scammers claim that their app is glitching and they have to move to another system because of it). This will become your payment method. 2. Without limiting the forgoing, you will not: You will establish and use your OfferUp account only in accordance with any guidelines issued by OfferUp. 60-day money back guarantee is only available for our annual plans purchased through our websites (excludes Amazon) or via our Customer Support team. We may supply different or additional terms (including, but not limited to, the terms of social media services, third-party payment processors, and third-party fulfillment providers) in relation to some of our Services, and those different or additional terms become part of your agreement with us if you use those Services. You and OfferUp agree that arbitrations will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"). With OfferUp you can easily sell anything like clothes and shoes, used cars, electronics, vintage fashion, and furniture. All disputes submitted to JAMS will be resolved through confidential, binding arbitration before one arbitrator. Use our Services other than for their intended purpose and in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying our Services or that could damage, disable, overburden or impair the functioning of our Services or any networks connected to our Services in any manner; Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Attempt to induce any user into buy-sell correspondence outside of the OfferUp Platform; Sell, resell or commercially use the OfferUp Services except as expressly permitted by us; Sell or offer for anything that violates our. No one can prevent all identity theft or monitor all transactions effectively. OfferUp is integrated with Stripe, Inc.'s ("Stripe") services to allow sellers to accept credit card and other electronic payment methods for goods they list for sale on the OfferUp Service. Offers to pay more than the price you listed (especially if they ask you to refund them the extra money via a different payment method). If you are registering to use the OfferUp Services on behalf of a legal entity, you represent and warrant that: (a) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization, and (b) you are authorized by such legal entity to act on its behalf. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision. OfferUp may revoke or terminate your License to access or use the OfferUp Services for any reason without notice at OfferUp's sole discretion. Secure your accounts by setting up two-factor authentication (2FA) and creating secure passwords using a, Only shop on secure websites, and avoid storing login and payment information on eCommerce websites.. This is always unnecessary because OfferUp already has a streamlined process for calculating and assigning shipping costs. Get familiar with how common scams work to protect your family and finances. When you arrive to the MeetUp Spot, look for the green OfferUp sign. 4. All adult members get all the listed benefits. Other versions of this scam involve sellers using multiple online platforms to post identical listings. After the buyer expresses interest in a listing, the seller asks to send a verification code via phone or email as a security precaution. There arent any pictures of the items that are listed in the description. You will not (and will not allow or authorize any third-party to) post, upload to, transmit, distribute, store, create, solicit, disclose, or otherwise publish through the OfferUp Services any User Content that: OfferUp assumes no responsibility to actively monitor User Content and does not endorse any User Content. How Do You Know if a Business Is Legitimate? The buyer has two days to make a complaint about the transaction. If you choose to make or accept payment for items using the OfferUp Payment Solution, you agree to pay the relevant service fees. By signing up you are agreeing to receive emails according to our privacy policy. ath Power Consulting was compensated by Aura to conduct this study. Additionally, you may only register for an OfferUp account if you are legally permitted to, and do, live in the United States or one of its territories. Use the Enter key to navigate to that page. The number of ratings appears next to the stars. OfferUp allows you to apply for certain badges that are associated with your OfferUp account. When buying or selling an item that needs to be shipped, the payment should be processed through OfferUp. Not all features use AI capabilities. OfferUp is a legit site, and buying from sellers with positive reviews is your first trick to avoid scams. Only use approved payment methods. Report the incident with the Federal Trade Commission (FTC) at. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court, including the power to determine whether a dispute may be arbitrated. You agree to promptly notify the OfferUp Parties of any third-party Claims, cooperate with the OfferUp Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys' fees). Except for small claims disputes in which you or OfferUp seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or OfferUp seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, you and OfferUp waive your rights to a jury trial and to have any dispute arising out of or related to these Terms or our Services resolved in court. A request for an invoice is suspicious behavior in. Scammers can lead you to a website that downloads dangerous malware and spyware onto your device without your knowledge. Ranked #1 by Security.Org and IdentityProtectionReview.com. But when buyers take the bait, they receive an empty box at their doorstep.. Learn to recognize them, and youll know exactly how to avoid dangerous online interactions. OfferUp shows you what's selling nearby in your local community. This Section 22 only applies if you use the TruYou verification service provided by Onfido. When buying from strangers online, protect yourself above all else. Promoted items are also identified within the feed. ** Free trial offer can only be redeemed once per customer. 15 Related Topics Only communicate through the app. In the end, the buyer lost $1,600 and never received the car. Could someone help me out. If there is a fee to post your item, OfferUp will notify you through the Services before you post your item. In the event . Further, if any part of this Section 21 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 21 will be enforceable. The following supplemental terms and conditions ("Supplemental Terms") are incorporated into these Terms and apply to any use by you of the following Services: Use the down arrow to enter the dropdown. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. Our Services allow you and other users to create, post, store and share content, including but not limited to messages, text, photos, graphics, videos, software, code, company logo or marks, job descriptions, and other materials (collectively, "User Content"). You and OfferUp agree that the state or federal courts of the State of Washington and the United States sitting in King County, Washington have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. What happened to the Cothrons is just one story in a sea of reports describing online marketplace scams. OfferUp may recover its reasonable attorneys' fees and court costs from you for such action. Do your best to complete the sale close to that sign. Asks you to provide personal contact information (such as your cell phone number or email address) and wants to communicate off the platform. The app offers advantages, like most buyers being near you and the company's collaboration with local law enforcement to establish safe "Community Meet Up" spots where transactions can take place. The Notice must (a) include your name, your residence address, your email address, your telephone number, and, if you have registered for an OfferUp account, the email address your account is registered under if it is different from your current email address; (b) describe the nature and basis of the claim; and (c) set forth the specific relief sought. You also have the right to stop using our Services at any time. 512(c)(3) for the requirements of a proper notification. Continually monitor your credit report and bank accounts for signs of fraud. These Terms will remain enforceable against you while your License to access or use the OfferUp Services is suspended and after it is terminated. OfferUp permits sellers to post certain items as being available for shipping nationwide (within the contiguous United States). If you wish to use this feature, you must enroll for the service through Stripe. The Services, including the text, graphics, images, photographs, videos, illustrations and other content contained therein, are owned by OfferUp or our licensors and are protected under both United States and foreign laws. 5. Pricing details are provided through the OfferUp Services. 7. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. OfferUp does not control or endorse, and makes no representations or warranties regarding, any Third-Party Content, and your access to and use of such Third-Party Content is at your own risk. Only accept or use OfferUp-approved payment methods. You may need to register for an OfferUp account with OfferUp or a payment account with OfferUp's Payment Provider (see section 4(C) for more information) to access some or all of our Services. If you receive a check from an OfferUp user, don't cash it. To change your payment method on OfferUp: Log in to the OfferUp app Tap Account Tap Payments and receipts To add a new card, tap Add Credit/Debit Card and follow the steps To remove an old card, tap the card info, then Delete Contact Us Facebook Twitter LinkedIn 818 out of 2597 found this helpful Updated September 09, 2022 11:17 But whenever a stranger online prompts you to click on a link, you risk losing control of your personal and financial information. The OfferUp Services allow you to post items for sale by uploading pictures and providing item descriptions. 6. To make an offer, please download the latest app and verify your payment method." I have looked through the app and im not sure what to do. I have added my payment to the offerup website but now it says " We need to verify your payment method first. One of these features is TruYou, an identity verification system used to instill trust between buyers and sellers. Dont click on suspicious links (especially those that show up in text messages or emails). Pursuant to Section 13 of the Onfido Terms of Service, you and Onfido agree to arbitrate all past, present, and future claims between you and Onfido, in your respective individual capacities only, that relate in any way whatsoever to your use of the OfferUp Service, including, but not limited to, your use of the TruYou feature and/or any of Onfido's products or services. THE PAYMENT PROVIDER MUST ACCEPT YOUR APPLICATION TO USE THE OFFERUP PAYMENT SOLUTION BEFORE YOU CAN RECEIVE SALES PROCEEDS VIA THE OFFERUP PAYMENT SOLUTION. When you post or otherwise share User Content on or through our Services, you understand that your User Content and any associated information (such as your username or profile photo) may be visible to others. Without limiting the generality of the foregoing, we may revoke or terminate the License if you: (i) breach any obligation in these Terms or in any other agreement between you and us, (ii) violate any policy or guideline applicable to the OfferUp Services, or any other OfferUp product or service, or (iii) use the OfferUp Services other than as specifically authorized in these Terms, without our prior written permission. OfferUp has millions of users, but if you're trying to buy something on the platform, you still need to be careful. Download the free app and start browsing nearby deals on everything from cars and electronics to furniture. By using our site, you agree to our. OfferUp also provides a shipment option so that users can reach beyond their local neighborhoods. How this scam works: You list an item for sale, a seller contacts you and agrees to meet you with a check but the check turns out to be a fake. If youre the victim of an OfferUp scam, there are a few ways to fight back. If any provision or part of a provision of these Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. You also must maintain the security and confidentiality of your login credentials, and promptly notify us if you discover or suspect that someone has accessed your account without your permission. You may not create, post, store or share any User Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. However, while this pathway is set, some sellers often decide to charge buyers extra shipping fees for one reason or another. Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party. Scammers hope buyers will trust the description on the listing and overlook the fact that there arent any pictures of the items described. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. Responds to your posting instantly, and requests your phone number to speed up the process. OfferUp, offerup.com, Buy.Sell.Simple., the "Tag" logo, and the "O" logo, are registered trademarks of OfferUp Inc. and may not be copied, imitated or used, in whole or in part, without our express prior written permission. OfferUp will collect applicable sales tax if we determine that we have a duty to collect sales tax in a given state. One way they catch potential buyers off guard is by telling a sob story or inventing a fake excuse as to why they need to sell their item quickly, for a low price, or without showing it to you in person. The section titles in these Terms are for convenience only and have no legal or contractual effect. The buyer's payment, minus any applicable OfferUp fee, will be released to the seller typically 3-5 business days after the purchased item has been delivered to the buyer, provided that no claims are made by the buyer under the Purchase Protection Policies. For purposes of this Section 21, a "consumer" means a person using the Services for personal, family or household purposes. File a chargeback complaint with your credit card company. Buyers arent the only ones vulnerable to theft on OfferUp. Alternatively, the OfferUp Services allow you to pay for a purchase with a credit card or other electronic payment method through the Services ("OfferUp Payment Solution"). You and OfferUp agree that these Terms affect interstate commerce and that the enforceability of this Section 21 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. Use the Down key to navigate the sub categories and once on the subcategory you are interested in. To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless OfferUp and our subsidiaries and affiliates and our officers, directors, agents, partners and employees (individually and collectively, the "OfferUp Parties") from and against any losses, liabilities, claims, demands, damages, expenses or costs ("Claims") arising out of or related to (a) your access to or use of the Services; (b) your User Content or Feedback; (c) your violation of these Terms; (d) your violation, misappropriation or infringement of any rights of another (including intellectual property rights or privacy rights); or (e) your conduct in connection with the Services. Following a link to a lookalike website might not phase people who dont have much experience with online marketplaces. In addition, arbitration precludes you from suing in court or having a jury trial. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with Section 23. When a buyer and seller agree on a price for an item posted for sale on the Services there are several options for completing the transaction. If OfferUp determines that it is necessary to report your earnings, we will ask you for personal information, such as your social security number, in order to complete tax form 1099-K. Please refer to the actual policies for terms conditions and exclusions of coverage. Instead, for any dispute or claim that you have against OfferUp or relating in any way to the Services, you agree to first contact OfferUp and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to OfferUp by email at [emailprotected] or by certified mail addressed to OfferUp Inc., Attn: OfferUp Designated Agent, 1100 Bellevue Way NE, Suite 8(A), #57, Bellevue, Washington 98004. The seller tells a sob story as an explanation for an unbelievably good deal (for example, The item is listed at a very low price and includes a title or description that includes words like must sell fast!. Scammed on eBay? Any request for a verification code is a major red flag. The TruYou badge is given to users who provide a form of valid self identification. OfferUp also provides a shipment option so that users can reach beyond their local neighborhoods. Some of these methods are untraceable, making it a lot more difficult to . How to avoid it: This one is . Aura constantly monitors your sensitive personal information (SSN, email, bank account, credit, and investment accounts) for signs of fraud., If anything suspicious is detected, youll receive alerts in near real-time along with 24/7 access to Fraud Resolution Specialists and $1,000,000 in insurance coverage for eligible losses due to identity theft.. The purpose of this link is to ensure a safe and secure process for a transaction while maintaining purchase protection. Attempt to obtain the password, account information, or other security information of another user; or. (the "FAA"), to the maximum extent permitted by applicable law. 3018. Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. How do I confirm payment on the app. OfferUp Jobs postings are only available for employment at businesses, and only for positions based within the United States. If there is a conflict between these Terms and the additional terms, the additional terms will control for that conflict. Making or accepting payment using the OfferUp Payment Solution requires you maintain an account with OfferUp's then-current payment processor for the OfferUp Payment Solution ("Payment Provider"). If you are in a state where OfferUp does not collect sales tax on your behalf, you are required to collect all applicable sales taxes for sales made through the OfferUp Services. This article has been viewed 109,575 times. Your use of our Services is at your sole risk. If you are under 18 years of age (or the age of legal majority where you live), you may use our Services only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. OfferUp maintains a list of the states where it collects sales tax. OfferUp does not permit individuals to post roles for short term or personal services at this time. OfferUp will remit the Buyer's payment, minus OfferUp's relevant fees, . Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. There's always some risk involved when buying and selling to strangers online. Offerup Cannot Scan My Card To Verify Hello, I've got a really good deal on something, but Offerup wants me to scan my card and no matter how many times I try (and I can visibly see it identify the info it asks for) it claims that they didn't get it. Heres What To Do . Contact the seller directly and demand an immediate refund. Related: 10 Amazon Gift Card Scams You Need To Avoid . Alternately, you can submit general inquiries regarding these Terms or our Services to [emailprotected]erup.com. YOU ARE SOLELY RESPONSIBLE FOR TAKING ALL NECESSARY PRECAUTIONS WHEN INTERACTING WITH OTHER USERS, PARTICULARLY WHEN MEETING A STRANGER IN PERSON FOR THE FIRST TIME. You either acknowledge and agree that you have read and understand the Onfido Terms of Service, or waive your opportunity to read the Onfido Terms of Service and waive any claim that the Onfido Terms of Service are unfair or should not apply for any reason. From time to time OfferUp introduces new features that may only be available to certain users. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of Washington and the United States, respectively, sitting in King County, Washington. Offerup notes that sellers might request gift cards; a certified check; payment via Venmo, PayPal or Cash App; or a wire payment via Western Union or MoneyGram. IT IS POSSIBLE THAT OTHER USERS MAY ATTEMPT TO PHYSICALLY HARM OR DEFRAUD YOU OR OBTAIN INFORMATION FROM YOU FOR FRAUDULENT PURPOSES. You will not violate any applicable law, contract, intellectual property right or other third-party right or commit a tort while using our Services, and you are solely responsible for your conduct while using our Services. YOUR USAGE OF COMMUNITY MEETUP SPOTS, AND ANY DISPUTE ARISING OUT OF THAT USAGE, INCLUDING AGAINST ANY THIRD PARTY POSTING A COMMUNITY MEETUP SPOT SIGN, REMAINS SUBJECT TO THE EXPRESS PROVISIONS IN SECTIONS 15-18 OF THESE TERMS. OfferUp is not liable for any losses, damages, or delays related to shipping and users ship any item at their own risk. Take it as confirmation that the seller is not trustworthy. Has multiple negative reviews on their seller profile. This way, they can manage numerous interested buyers simultaneously., This type of scam is known as the multiple listings scam. 5 IF THE PAYMENT PROVIDER REJECTS YOUR APPLICATION OR YOU FAIL TO SET UP A PAYMENT PROVIDER ACCOUNT WITHIN 90 DAYS AFTER COMPLETION OF A SALE PROCESSED THROUGH THE OFFERUP PAYMENT SOLUTION, THEN THE PAYMENT PROVIDER MAY DISABLE OR LIMIT YOUR ABILITY TO RECEIVE SALES PROCEEDS VIA THE OFFERUP PAYMENT SOLUTION. All other trademarks, registered trademarks, product names and company names or logos mentioned on the OfferUp Services arethe property of their respective owners.