Sincerely, Shanick. Placed an order on 11/07/2022. Right. Very bad business. Look elsewhere for decent quality. This website is using a security service to protect itself from online attacks. Tried to order a Jersey for my girlfriend for the holidays. I just placed an order and now, after reading these reviews, i think i should cancel my order and go with another more reliable company! The best phone number for FansEdge.com is their 877-965-3955 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. We use dedicated people and clever technology to safeguard our platform. Hello Mo, Customer Service was of no help. Select the reason for your return and choose your preferred return method. Then another hour where they said oops no it was returned and refunded. It's been 16 days so far and FansEdge representatives cannot provide me a tracking number, name of courier, and cannot tell me what has happened to my order and why it hasn't shipped (they aren't even sure where it is). We apologize for the shipping delay of your order. Hi Anne - If you could email us at customerfirst@fanatics.com with the item(s) you wish to return, we can process that for you as a courtesy. Very, very disappointing. Contact Details Email: shop@thefanatics.com You can also call us on: Head Quarters: 1300 326 284Warehouse: 02 7200 8644 Or use the contact form below: Click here to get notifications about new complaints of FansEdge. A consumer rating of 1.52 stars from 770 reviews indicates that the vast majority of customers are dissatisfied with their purchases. i want to cancel my order, Will i get my sweatshirt in time for christmas? 3. Please contact us with your order number so we may better assist. Also came a week late, when and before I paid it said I would get it in time for the game that I ordered it for. Si vous continuez voir ce Please allow two to seven business days to reflect on your financial statement. Contacting FansEdge.com. NHL and NHL team marks are the property of the NHL and its teams. Its impossible to contact them and the tracking system is insufficient. enviando un correo electrnico a Quality 72. If you will email customerfirst@fanatics.com with your order number vid: da033870-e7e3-11ed-baa7-c540f2cec8dc. Hello Mary. Ordered on Monday shipment received Thursday and Friday. I attempted to place an order 3 times at different times and each time I received emails days later that my orders were cancelled with no explanation except a problem was encountered. This company responds to reviews on average within 14 days. I made a mistake on the shipping cost and bought the wrong size shirt. Nous sommes dsols pour la gne occasionne. Thank you, Maribell. Sincerely, Shanick, I had a issue with a return item purchased from Fansedge It was possibly lost by Usps or misplaced and not active in there System I spoke with Representative Ryan from Fansedge who was very knowledgeable and completely upfront about all possible solutions to this problem Ryan made me feel completely at ease and made my experience vey positive and was professional throughout are conversation Ryan is definitely a exceptional employee and should be commended for job well done, Hello Dd, thank you for reaching out and we are grateful for the positive feedback! Sincerely, Karmen, Information provided by various external sources. The action you just performed triggered the security solution. Hey Donna, I am sorry for the delay on receiving your order and I would love to assist you if given the opportunity. It does not work. Sells items they do not have. And don't try and say that there was an option. Don't use this company or any Fanatics related company if you need anything on time. Would give negative stars if I could. 1. nidhi singh husband name. Tip for consumers:STAY AWAY! Looking for additional ways to Contact Us? This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Under the My Orders section, select the order you would like to return. Missed party deadline. There wasn't. All Rights Reserved. We are truly sorry to hear about your experience with us. Customers can shop by league. I am out $90.00 for nothing. It is now January 18 th, and they still claim that there was nothing delivered. I tried to cancel the order however I was told that it was too late. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! If you want to send your package to your home, the best option is to ship it to a package forwarder in the United States, which will collect and deliver your package to you. Told I would get order 11/11/2022. Facebook. The tracking number tells me that only the label has been created and the item has not actually been shipped. At your convenience, can you please provide me with the order number so I can review it? pour nous faire part du problme. Very unfortunate! This refund will reflect back to the original form of payment within 2-7 business days. FansEdge ranks 207th among Jersey sites. Called right away and they refused to help. If this service is outsourced, Fans Edge do themselves a huge disservice. This site is horrible. FansEdge Customer Support Rated Extremely Low. Ordered $39 sweatshirt for Texas Longhorns in white, XL, loved it, perfect fit, not too heavy. THANKS MATTHEW FOR TAKING CARE OF THIS ISSUE ASAP! Then I asked if I could get another item for the same price as a replacement, but they said no again. Your IP: We are working diligently to have the package processed and shipped. Live Chat. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. an. I called the Customer Service number and was put on hold for 45 minutes. Sincerely, Julian. Horrible customer service and still haven't received my order. FansEdge is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. FansEdge is ranked 96th on the Jersey website industry. Thanks, Tina. She kept in constant communication with me giving me updates about the status of the new product and when it was on its way. I ordered it and was promised to receive it in a week. These reviews may indicate issues with the company's products, services, or customer support. All orders are processed after payment has been received, and all shipping and billing information has been verified. Charges your card, gives you the run around and never sends product. Two weeks later I received a message from the post office, that the package was successfully delivered. I am now 6 weeks into waiting for any update beyond the initial order receipt. We found clear and detailed contact information for FansEdge. Why isn't this "exception" at the top of the site where the 365 day return policy is in plain sight? We would love a chance to make this right. Share your photos and videos with others to prove the truth of your words. She fixed the problem, explained what will be happening in the future regarding my order and bank account and I was put at ease. Fansedge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. para nos informar sobre o problema. Bad sizing, sending crazy sizes (like youth extra large is a size 20 instead of normal 14) but not clarifying on the website so when you buy, even if you check the size they provide wrong information about the size. Kathy,We are sorry to hear that you have waited so long for your order to arrive and understand the importance of receiving your product as expected. Als u dit bericht blijft zien, stuur dan een e-mail I'm so disappointed. He was very understandable about my situation and decided to waive the shipment fee. Telephone number [protected], On the 22nd of February I placed an order I paid for next day shipping I called because I have not received my items I was told by a rep there's a 3-day processing fee then after the three days the item will be shipped and that's when the next day shipping occurs that just doesn't seem right and I don't feel that my $30 was used to ship my item and it correct time and I spoke to Carlos on the chat line and he pretty much just told me sorry I feel that way have a nice day after we chatted and I explained my situation to Carlos that I will be my last time that i will be shopping with you guys and I've been a long-time customer and I just didn't feel that was right. A pop up box on the email said "Free shipping sitewide", yet I was charged $13.99 for shipping and another $1.99 for handling. Prom season is here, and you deserve to look and feel amazing for your big party! Sincerely, Maribell. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. FansEdge is a one-of-a-kind fan shop that offers a wide range of stylish and exclusive fan apparel for individuals who want to showcase their unique style through their love for sports.From limited edition jerseys to trendy hoodies and tees, FansEdge offers a diverse selection of fan gear from the most fashion-forward brands such as Nike, New Era, Under Armour, Adidas, and more. Hello Steve. We apologize again for the inconvenience and hope to hear from you soon. envie um e-mail para Please post your comments about this company. I bought all 4 Jays Forever collectables (2017) from the site when they had a 30% off promo which could be combined with free shipping to Canada. I am very sorry you order was unable to be cancelled. I was so excited with my purchase and couldn't wait to receive it. Thanks, David. I am sorry to hear that your order had been delayed. 1,102 talking about this. I think I Good tip of advice is your reps understanding the deals that are happening and offering the best. Good afternoon, Sharon. The free shipping code is only for the 3-7 business day delivery method. Our Fan Advocates are committed to your satisfaction and view each time you contact us as a chance to build a relationship. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. windham nh high school athletics skidmore college hockey division fans edge customer service. Hello Jordyn, Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. We truly value your business, and we look forward to the opportunity to serve you again soon. I apologize for this issue, Sara. Find the product on Ebay or elsewhere. The order statues has said "shipped" for over a month now but according to UPS it hasn't actually shipped. No portion of this site may be reproduced or duplicated without the express permission of Fanatics, Inc. vid: dc26dbc0-e7e3-11ed-a6f5-7f62ffae8c13, Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act, Shopping Internationally? I will never buy from fanedge again. Join the 390 people who've already contributed. Sincerely, Karmen. Sincerely, Shanick. I shopped at FandEdge this past Christmas because of their advertised 365 day return policy. Sincerely, Adam. Please ensure that your Order Number and Postal Code are both up to date for this process. message, please email Hello Mike, Thank you for taking time out of your busy day to provide us with positive feedback. However, the second package has already been shipped. Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. I was embarrassed to give that horrible shirt to my brother. Clickhere for more! Never received a confirmation email or tracking number. I ordered a hoodie that was actually very nice but the sizing was off. Hello Michelle, I do apologize for the inconvenience. I bought a hoodie from FansEdge and I was very disappointed because the one I received was wrong color.