What would you like to do? So beware if you try to take them up on their "5 year" year warranty. One dead boy in a nappy. Email: support@egopowerplus.co.nz. }, The store will not work correctly when cookies are disabled. Ego should be sending out re-designed replacement units to customers with failed units. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . This warranty applies only to the original purchaser at retail and may not be transferred. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). (b) Online product registration and . The repair facility they sent to? I really like the EGO line except for the price of there batteries. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. ","consent_manager.analytics_category":"Analytics","consent_manager.analytics_purpose":"Provide statistical information on site usage, e.g., web analytics so we can improve this website over time. Just bought my first(and last) Ego. EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. The store will not work correctly when cookies are disabled. They never answered. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. to zero turn riding mowers. This warranty is void if the product has been used for rental purpose. Scan this QR code to download the app now. A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! Consumer Guarantee Act 1993. ago HotSarcasm More posts you may like r/BMWi3 Join This warranty applies only to the original purchaser at retail and may not be transferred. js.src = src; 3178. Offer valid from 1st May - 30thJune 2023. Be the first to know about new products, innovations, and offers. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. For the best experience on our site, be sure to turn on Javascript in your browser. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. EGO POWER+ WARRANTY POLICY. I've talked to home depot about it, they do nothing. Claim your profile to access Trustpilots free business tools and connect with customers. than 30 days after the date of purchase. && window.URLSearchParams returned. What does the charger have to do with anything? Battery works as expected until warranty runs out. They should be able to help you especially if you tell them the service centers refused to help. New comments cannot be posted and votes cannot be cast. My attempts at a warranty replacement have been horrendous. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. A community dedicated to helping people with advice on personal home improvement projects. She hung up on me. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. && window.URL We see that youre on the North America site but appear to be outside the U.S. and Canada. For the best experience on our site, be sure to turn on Javascript in your browser. To opt out of a category of data collection, select 'No' and save your preferences. That never happened. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream Customer Service is TERRIBLE! Do you have no warranty? $299. I recommend against purchasing anything from Ego! The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. These parts are covered for 90/30 days from manufacture defects in normal working conditions. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. Visit our Contact Us page for additional ways to get help. Here are 8 tips for writing great reviews. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. Well the battery stopped working on the lawn mower after less than a year. Information provided by various external sources. If the mower Any action not timely filed shall be deemed waived. I told him I have no idea where it is, probably in a storage unit or lost in our move. We see that youre on the North America site but appear to be outside the U.S. and Canada. First, know that you can return the mower to where you bought it. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; View Details. Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. We stand behind our products, so please call with any concerns or questions. What would you like to do? show_fast_cart: true, The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. Zero customer care. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. View Product View All Products EGO Owner Resources && window.WeakMap The shop is only open 8-4 weekdays with no weekend hours. For customer service contact us toll-free at: 1-855-346-5656. Bought a string trimmer with battery, then an extra battery October 2022. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. However this process is SLOW. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. Basically no customer service. Fast forward to now (April 2023) and while using the string trimmer it just stopped. In my most recent encounter I have requested a call back several times. Any handling and transportation costs (and other expenses incurred in claiming this warranty) warranty claim is made, Chervon will replace the defective product or repair the fault. Lowe's gives you 60 days. hVn8>b% var theme_settings = { I bought a zero turn mower and its dead less than a year after purchase. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Patented battery technology delivers gas power and performance plus longer run times. This is a crazy policy. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. var js = document.createElement('script'); The message is very annoying. $1799. BEWARE: EGO battery powered tools warranty is a scam. })(); I wont buy another Ego product. Your receipt will be requested upon completion of this registration. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in My wife just laughs at me even attempting to get a reply on the phone. 2 years with registration completed within 90 days from date of purchase. Try this for an hour. Our batteries and chargers are backed by an industry leading 3-year warranty. Check out our extensive range online and in-store and grab our latest deals and bonus offers. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. I guess that means I have to take time from work. I talk with EGO customer support about it, and they tell me there's nothing they can do. Be the first to know about new products and innovations. Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. Verification can help ensure real people write reviews about real companies. Details; Allow Cookies; Disallow Cookies When requesting warranty service, you must present the original dated sales receipt.