That did not happen in this case and we apologize.". "What are we supposed to do when we get off this plane?" In video footage of the incident, employees are heard threatening the family with arrest if they didnt immediately leave the plane. Bumped off a flight? Which option do you want to take? a woman is heard telling him in the video. Brittany Schear posted another Facebook message late Thursday night, saying that she and Brian appreciate the love and support shown and never imagined that our last 24 hours would be as they were.. Delta Air Lines Inc <DAL.N> said in a statement it was "sorry for the unfortunate experience," a day after Brian and Brittany Schear posted a video online showing them being told to leave a. The problem from the airlines standpoint is that the original ticketed passenger was no longer using the seat, and the plane was overbooked, although the airline denies the latter was the reason the family was kicked off the plane. Now it happens to this guy on Delta with cinema quality camera work to catch the whole thing. I believe in standing up for whats right, Brian Schear says in the video. "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," the statement read. "How'd you guys get on the aircraft?" The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. He is repeatedly told it would be a federal offense if he doesnt give up the seat. In many cases, depending on the fare you paid and the individual airline, you can cancel your ticket (with a change fee) and collect the credit or refund. Later in the video, another employee said that Federal Aviation Administration rules stipulate that a 2-year-old cannot be in a seat, or occupy a car seat, and needed to be sitting an adults lap. After several minutes of haggling back and forth, he and his family were told to just get off or the plane would not leave, with an airline worker informing them they were on their own., Schear wrote on social media that the video was of Delta airlines booting myself, my wife and my 2 children ages 1 and 2 off delta flight 2222 April 23 from Maui to LAX. They wanted to put one of. She also writes about immigration. "He won't sleep unless he's in his car seat," Brian Schear explained to Delta staff in a video of the confrontation. He has since reached an amicable settlement with the airline. And honestly, we didn't contact them. Your arms arent capable of holding your child securely, especially during unexpected turbulence, the FAAs website says. Brian Schear recalled a Delta employee telling him that if he and his wife went to jail, their kids would be taken from them. Deltas goal is to always work with customers in an attempt to find solutions to their travel issues. The incident was caught on video as another passenger intervened. "I paid for the seat," Schear repeatedly says. When will this all stop? State park, boat ramp, campgrounds, boat rentals, paved parking areas, showers, sewage dump, fish cleaning stations. Its website reads, ConditionReports.com provides an innovative Software-as-a-Service cloud technology solution for the automotive remarketing industry to create world class vehicle condition reports.. Schear put his younger son in Masons seat instead. If the parties can agree to the terms of the decree, they can use the OCAP Divorce Interview to prepare the documents. "Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. ", In his posting of the video that was filmed by his wife, Brittany, Schear wrote, "The end result was we were all kicked off the flight. The House and Senate each held hearings on airline customer service this week, with lawmakers threatening to legislate better treatment of passengers if the airlines dont change voluntarily. Schears wife, Brittany, shared the video on her Facebook page on Wednesday. That did not happen in this case and we apologize.". Brian and Brittany Schear, of Huntington Beach, California, told NBC News that they had already boarded a Delta Air Lines flight from Maui to Los Angeles with their two infant children on April 23 when they were kicked off the plane following an argument with officials. Brittany Schear has written about the familys experience on Facebook. In a statement, the company said it was "sorry for the unfortunate experience." The video, posted by Brian and Brittany Schear, showed them and their two. Congress held two hearings this week on airline customer service - a response to the video of Chicago airport security officers dragging a 69-year-old man off a United Express flight to make room for crew members who were traveling for work. "So we're gonna be in jail, and my kids are gonna be what? Executives from United, American, Southwest and Alaska testified at one or both hearings. Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. "Its a federal offense if you dont abide"an airline crews order. But with passengers on the waitlist, the Schears were told they needed to give up the seat once on board. A video was posted online by Brian Schear on Wednesday, claiming that Delta "booted" him off a flight, along with his wife and two infants, due to overbooking. After Schear says that he won't leave - the airline will have to remove him - the person off-camera replies, "You and your wife will be in jail it's a federal offense if you don't abide" by an airline crew's order. "According to the rules we're pulling up right now, he technically cannot be in a car seat," a crew member says of the 2-year-old, apparently referring to the child having an "infant in arms" ticket. Those include being disorderly or annoying, as well as being barefoot, appearing intoxicated, having a contagious disease, smelling bad and so on. In it, Schear and crew members argue over whether the seat he bought for his 18-year-old son could instead be used by his 2-year-old. Brian Schear spoke briefly to The Associated Press by telephone Thursday and said he has been overwhelmed by media requests. The parents would hold the infant children, who are 1 and 2 years old. Im not trying to cause a problem, but I believe in standing up for whats right.. They then filled our four seats with four customers that had tickets but no seats. You and your wife could be in jail and your kids will be in foster care.". The Associated Press contributed to this report. According to his LinkedIn site, Brian Schear has made a career in business in Orange County. I'm just trying to help you, this is all I can do. He then posted the video on Twitter and tagged multiple national news outlets with the headline, Family With Infant Children Booted Off Delta Flight.. Thats when trouble erupted. Wednesdays video comes amid a period of dire public relations for the air travel industry, following several high-profile instances of airline staff apparently mistreating customers. "Then it's going to be a federal offense," a crew member tells him. A Delta Airlines jet is prepared for flight at the Salt Lake International Airport August 12, 2005 in Salt Lake City, Utah. "Unbelievable. Brian Schear and his wife, Brittany, were kicked off a Delta flight in the latest video to go viral. They found a hotel room and paid $2,000 for another flight the next day on United. An airline employee is then heard telling him, So this is a federal offense. Delta was notably absent. Brian and Brittany Schear, of Huntington Beach, California, told NBC News that they had already boarded a Delta Air Lines flight from Maui to Los Angeles with their two infant children on. Great job. In it, Schear and crew members argue over whether the seat he bought for his 18-year-old son could instead be used by his 2-year-old. Delta Air Lines is offering refunds and additional compensation to California parents who claim they were kicked off a flight on April 23 for refusing to give up a seat held by their 2-year-old son. After the Dao incident, an American Airlines flight attendant was accused of violently taking a stroller from a woman with a baby, causing her to start crying. According to Deltas website, All tickets are non-transferable per the fare rules. Thats not right., You and your wife will be in jail, a female employee said, after the video showed Brian refusing to exit the plane. In a statement to PEOPLE, Federal Aviation Administration officials said, The safest place for a young child under the age of two on an airplane is in a child restraint, not on a parents lap., If a seat is purchased for a child, an airline must allow that child to use the restraint as long as the child meets the restraint manufacturers height and weight criteria, it is properly labeled and says that it is approved for use on aircraft, is not in an exit row, can be properly installed in the aircraft seat, and the child holds a ticket for the seat. Brian Schear accuses the airline of lying to him. Schear asks in the video. Brian Schear contends the family was told: You have to give up the seat or youre going to jail, your wife is going to jail, and theyll take your kids from you.. ", "Trying to help us," Schear answers, "would've been not overselling the flight, and not trying to force us to get him out of that seat that I paid for, and holding this whole plane up.". That did not happen in this case and we apologize, they also said. BBB File Opened: 8/23/2007. They oversold the flight. Elevation is 5,500 feet. To see more, visit https://www.npr.org. It also touched on the requirement that a person occupying a seat on a plane must be named on the ticket for it. "We are sorry for the unfortunate experience our customers had with Delta, and weve reached out to them to refund their travel and provide additional compensation, the Atlanta-based airline said. CrossPond Law. Know your rights as a traveler on overbooked flights. "We never thought it was going to get to the point where they were actually getting us all off the flight," Schear told CBS Los Angeles. For kids under the age of two, we recommend you purchase a seat on the aircraft and use an approved child safety seat, it states. Thats where the airline cried foul. Asking a family to leave.. disgusting. We are sorry for the unfortunate experience our customers had with Delta, and weve reached out to them to refund their travel and provide additional compensation, airline officials said in a statement obtained by PEOPLE. They then filled our 4 seats with 4 customers that had tickets but no seats. Our team has reached out and will be talking with them to better understand what happened and come to a resolution., WATCH: Video Shows American Airlines Flight Attendant & Passenger Confrontation, [protected-iframe id=098e6069c9e8cf1c1d2fb5bfbc89893d-62957618-107044925 info=https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fphoto.php%3Ffbid%3D10209277918040455%26set%3Da.1529456031820.2071233.1097283145%26type%3D3&width=500 width=500 height=503 frameborder=0 style=border:none;overflow:hidden scrolling=no]. According to Los Alamitos Patch, Brian Schear, his wife and their two infants were booted off a Delta flight from Maui to LAX, claiming the airline demanded the seats hed purchased for his children., He was told the flight switch was against federal policy., A flight supervisor said the child couldnt be in the airplane seat in a car seat.