Much of the growth in admitted non-elective activity is for patients who spend 1-2 days in hospital. West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership). TW7 6AF, Services provided by West London NHS Trust, Freephone 0800 328 4444 mental health helpline, Child and adolescent mental health services referrals, Child and adolescent mental health services (CAMHS). All the best, West Middlesex Hospital Ambulatory Emergency Care (Tue-Thu) T: 07825 422 536 E: caw-tr.adocwestmid@nhs.net Medical photography Pathology services Pharmacy Theatre services Treatment Centre Anaesthetic services Burns anaesthetic service Children's anaesthetics Adult intensive care unit (ICU) Support for patients Patient information/downloads The team could not have been more thorough or thoughtful. We had a scan due to previous losses and all the staff were incredible. Camelia Charing Cross Hospital. Brentford Workhouse Infirmary (1896 - c.1920) West Middlesex Hospital (c.1920 - 1931) West Middlesex County Hospital (1931 - 1948) West Middlesex Hospital (1948 - c.1980) Address. The nurses were all really kind and skilled and I felt they cared for me each step of the way. University Hospitals Coventry & Warwickshire NHS Trust Guys and St Thomas' Hospitals NHS Foundation Trust Royal Cornwall Hospitals NHS Trust University Hospital of Ayr To register your interest and find out more about joining, please email aec@nhselect.org.uk Patient Experience Team. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. I was examined and given a likely diagnosis and referred back to my GP, which turned out to be the right call. 232 9 Visited Accident and emergency services on March 2023, Report review titled Worst practice as unsuitable, Dear writer, Why is hand washing so important on the Neonatal Unit? Some patients may return the following day for further investigations and treatment. xref I came at emergency with eye infection and have been waiting 4 hours and nobody call me, after 4hours waiting I asked at reception how long Should I wait ,and they were very rude . The Care Quality Commission (CQC) is the independent regulator of health and social care in England. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. AEC (Ambulatory Emergency Care Unit): Ground Floor, Lift Bank D West Middlesex University Hospital We are based in Outpatients 2 in the main hospital building opposite the main reception desk. Participating organisations for each programme are listed below: Sites who are currently involved, or have taken part in, the accelerator programme are: To register your interest and find out more about joining, please email aec@nhselect.org.uk, We use cookies to give you the best browsing experience on our site. We will inform the department of your pleasant feedback. Kind regards, Thank you for your feedback. In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. Patient Experience Co-ordinator, by Kevin Chamberlain - Posted on 12 April 2023. Westminster Magistrates' Court The liaison and diversion service is based at Westminster Magistrates' Court. Adobe d London chelwest.wmpals@nhs.net Hospital Discharge Report - September 2017, In August/September 2017, Healthwatch Hounslow (HWH) carried out a patient survey to find out the experience of some patient, who after spending some time as an in-patient in hospital, had been, Interviewed staff working within the AEC unit, Interviewed 20 GPs practising in the community. Menu If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team: 0000001838 00000 n o! Patient Experience Co-ordinator, Exceptional care from a &e team on duty in morning of Fri 14th April following my dislocating my shoulder and fracture of humerus and clavicle.everyone was kind and efficient and I was even able to go home by 11.30 am, Report review titled Exceptional service as unsuitable, Dear writer, Despite a very busy time, and, Report an issue with the information on this page, Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust, Chelsea and Westminster Hospital NHS Foundation Trust. Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI), Clinical or radiological suspicion of cancer, Does not meet alternative tumour-specific pathways, Well enough to attend an outpatient clinic, Bloods (including FBC, eGFR, LFTs, bone profile, CRP, ESR, PSA if male, CA 125 if female), Quantitative Faecal Immunochemical Test (FIT). JA1dZs:D*=_t _IsYw~#PSSSI . J Read our privacy and cookie policies. Despite chronic understaffing and, I want to thank you so much for the incredible care I received in a&e. 0000001483 00000 n Why is hand washing so important on the Neonatal Unit? Why is hand washing so important on the Neonatal Unit? The receptionist I encountered was rude and unprofessional. Routes 110 and 481 stop within the grounds of West Middlesex Hospital, close to the entrance for the Urgent Care Centre. In the meantime, if this is something you would like to discuss further, please do not hesitate to get in touch with me on: 0000000476 00000 n Visited Accident and emergency services on April 2023, Report review titled Outstanding care as unsuitable, Dear writer, We provide a range of investigative and therapeutic endoscopy procedures in 4 modern, well equipped endoscopy rooms. Kind regards, Menu The trust has 1007 beds including 166 children's beds/cots, 131 maternity beds, 35 critical care and burns unit beds and 675 acute adult beds. (Main entrance,walk as far as you can down main corridor, turn left, walk to end, turn right and the doors to AEC are located on the left-hand side half way down the corridor, next to the chapel.). PALS e-mail: chelwest.wmpals@nhs.net NORTH EAST AND CENTRAL LONDON Training Programme (NCEL) Barking, Havering & Redbridge University Hospitals NHS Trust -. Review titled Outstanding care Rated 5 stars out of 5 by Anonymous - Posted on 12 April 2023 I went to A&E around 5am on a Sunday with severe abdominal pain. West Middlesex University Hospital site Twickenham Road Isleworth TW7 6AF occupational.health.wmuh@wmuh.nhs.uk 020 8321 5044 London West Middlesex University Hospital has not yet replied. Royal London Hospital. The ambulatory emergency care (AEC) unit provides rapid assessment of patients with an acute medical illness and same day emergency care, allowing patients who do not need to be admitted to hospital to go home with ongoing clinical follow up as required. Unprofessionalism and lack of care towards our patients is something that we don't tolerate; as we take pride in putting our patients first and displaying kindness. Please accept our apologies for your experience. HCAS Posted: 18/04/2023 Job Type: Permanent Closing Date: 02/05/2023 Staff Group: Nursing & Midwifery Registered Job Ref: 289-CSS-1039-A All rights reserved. Best wishes, 240 0 obj <>stream Copyright 2023 West Suffolk NHS Foundation Trust. Read our cookie policy to learn more>, Ambulatory Emergency Care Network - Cohorts 1-10, Surgical Ambulatory Emergency Care Network - Cohorts 1-4, Ambulatory Emergency Care Accelerator Programme, Calderdale & Huddersfield NHS Foundation Trust, Hull & East Yorkshire Hospitals NHS Trust, Royal Liverpool & Broadgreen University Hospitals NHS Trust, North Cumbria University Hospitals NHS Trust, Northern Lincolnshire & Goole Hospitals NHS FT, Cambridge University Hospitals NHS Foundation Trust, Countess of Chester Hospital NHS Foundation Trust, East Kent Hospitals University NHS Foundation Trust, Kettering General Hospital Foundation Trust, Kings College Hospital NHS Foundation Trust, Sandwell and West Birmingham Hospitals NHS Trust, St Helens and Knowsley NHS Foundation Trust, The Dudley Group of Hospitals NHS Foundation Trust, Basildon & Thurrock University Hospitals NHS FT, Epsom & St Helier University Hospitals NHS Trust, Heatherwood & Wexham Park Hospitals NHS FT, University College London Hospitals NHS FT, Royal Bournemouth & Christchurch Hospitals NHS FT, University Hospitals Coventry and Warwickshire NHS Trust, University Hospital of South Manchester NHS Trust, Yeovil District Hospital NHS Foundation Trust, University Hospitals of Leicester NHS Trust, University Hospital of North Midlands NHS Trust, Colchester Hospital University NHS Foundation Trust, North Middlesex University Hospital NHS Trust, Neath Port Talbot Hospital, ABMU Health Board, Princess of Wales Hospital, ABMU Health Board, Solihull Hospital, Heart of England NHS FT, Norfolk & Norwich University Hospitals NHS FT, University Hospital of Llandough, Cardiff & Vale UHB, University Hospital of Wales, Cardiff & Vale UHB, Brighton and Sussex University Hospitals NHS Trust, Dorset County Hospital NHS Foundation Trust, Mid Cheshire Hospital NHS Foundation Trust, Warrington and Halton NHS Foundation Trust, Wirral University Teaching Hospital NHS FT, Royal Devon and Exeter NHS Foundation Trust, The Royal Bournemouth & Christchurch Hospitals NHS FT, Central Manchester University Hospitals NHS FT, St Helens & Knowsley Teaching Hospitals NHS Trust, Kings College Hospital NHS FT - Denmark Hospital, Kings College Hospital NHS FT - Princess Royal University Hospital, Royal Surrey County Hospital NHS Foundation Trust, Shrewsbury and Telford Hospital NHS Trust, Southport and Ormskirk Hospitals NHS Trust, South Tees Hospitals NHS Foundation Trust, City Hospitals Sunderland NHS FT and Sunderland CCG, Kings College Hospital NHS FT - Denmark Hill, University Hospitals Coventry & Warwickshire NHS Trust, Guys and St Thomas' Hospitals NHS Foundation Trust. The work undertaken within this review will go some way to identify clinical and financial outcomes of the service, prevalence of conditions, prevention rates and if the needs of patients from diverse, hard to reach ethnic minority language groups and those with a need for British Sign Language (BSL) or visual impairments are realised. A_ KL*~v[7]F The nearest underground station is Hounslow East, which is approximately 1.6 miles from West Middlesex Hospital. I was admitted via a and e and spent 2 weeks in lampoon ward and 2 days in syon 1. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team. Norfolk & Norwich University Hospital NHS Trust Workplace Health & Wellbeing Level 1 20 Rouen Road Norwich NR1 1QQ 01603 287035 . 0000000985 00000 n You will be welcomed on arrival and given an approximate waiting time by the nurse. 0000000805 00000 n If you need this document in a different format, please emailinfo@healthwatchhounslow.co.ukor call020 3603 2438. We are an award winning organisation providing care at two main hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitaland a number of community-based services across London, such as sexual health and HIV clinics. Outpatients 1 can be found by entering the hospital through the main entrance and taking the first corridor on the right, past WH Smith. The value of ambulatory emergency care (AEC) and same day emergency care (SDEC) is streamlining clinical processes so patient care can be delivered on the same day, reducing admissions and reliance on hospital beds to improve patient flow. ")U!3] 7W0x'^jz[!VSsZab$x9[Z#q)'*5HiGm-F;pLMTks=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^?hz?n(3 n#]MW:$4T"W h`)!Qmo,W lDfDVPvE&>R0"u7{:_g3EGCS`qWcTt(*yQ&hI%Euv,eYcN,-o -" $L 4G%TU^zB~[M1 startxref Latest reviews for West Middlesex University Hospital. Report review titled EPU was wonderful as unsuitable. Local buses: We as a Trust take pride in being open and honest with our patients, as well as demonstrating unfailing kindness. Anyone who has a chronic illness and requires end of life care or is supporting someone who is receiving end of life care. Reviewed admission and discharge data, identifying prevalence rates, financial impact indicators and speed of service. Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI), We also run a nurse-led service on Saturdays and Sundays from 11am2pm . Queen's Hospital. Your feedback will be escalated to the departments manager for investigation. Barnet and Chase Farm Hospitals NHS Trust -. 100 Years of West Middlesex. dhYUK 9`nZ&vD. The AEC unit provides same day assessments including blood tests, electrocardiograms (ECGs) and radiology investigations. Eligible cohorts include: (1) adults aged 75 years and over (2) residents in a care home for older adults (3) individuals aged 5 years and over who are immunosuppressed. To view the report, please click on the link below: In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. Who wants to spend their whole day waiting in urgent care if their problem doesnt bother them. Ambulatory Emergency Care Report - September 2015 | Healthwatch Hounslow Skip to main content Open search Opens and closes menu Header menu Contact us SUz\` 'Vk6%`5=eQu` iXGHjA=QznWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWz`tAU-,320Bn\J D) 0000001132 00000 n Acute medicine is delivered through three co-located units Acute medical unit, including 8 beds for rapid assessment by the medical team after presentation to ED and a further 31 beds for short staying patients (48 hours) West Middlesex Hospital The perinatal mental health service, which helps pregnant women and new mums with mental health problems, is offered at West Middlesex Hospital. West Middlesex University Hospital is part of Chelsea and Westminster Hospital NHS Foundation. I had breast surgery last week apart from the initial wait in the elective surgery which was, I went to A&E around 5am on a Sunday with severe abdominal pain. Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights.