Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Your browser settings can be set to inform you before receiving a Cookie. Replies to negative reviews in < 24 hours. I spoke to fox and basically said tuff you signed for it! Anyone can write a Trustpilot review. Were sorry for the inconvenience and well do everything we can to fix the issue.We try to make the rental conditions as clear as possible during the booking process so we can avoid misunderstandings at the pick-up. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Wisecars Wisecars Reviews 12,905 Excellent 4.5 VERIFIED COMPANY www.wisecars.com Visit this website Write a review 4.5 1-star Filter Sort: Most relevant Valerie Wagoner 1 review ES 7 Mar 2023 Super friendly and effective customer service! Minimum age requirements on larger cars may also be higher at some locations. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. very easy and you actually see what you are paying for before you get my credit card#. Overview Wisecars has a rating of 3.48 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Dear Thomas,Thank you for contacting us! You will have to leave a deposit for the fuel. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. I highly recommend Wisecars !Thank you. From start to finish, everything was seamless and stress-free. We're sorry to hear you were charged extra at the pick-up. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Dear Yiset,Thank you for contacting us! Please keep in mind that inclusions may differ between car rental companies. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. All rate information is pulled from a variety of third-party booking sites, including WiseCars, Travelocity, and HolidayCars.com. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. By far the worst customer service I have experienced in my life.I booked a car through their website for an airport pick-up. Hello Mr Tausif Thank you for rating Wisecars, After checking your reservation with the number 31421302 we can see that you had access to the T&C of the supplier were it was noted Under the Section Payment Conditions The following credit cards are accepted: Visa, MasterCard, Diners Club. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Wisecars cannot amend the drop-off time once the rental has already begun. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Re: Wisecars car rentals 3 years ago Save Avoid them! I called to clesr some info out and the guy that answered the phone was really nice and helpfull his name was Mirek. Wisecars customer support is available 24/7. Read more from https://www.wisecars.com/en-us/reviews. The Car Rental Company must give its consent to repairs and replacements. Wisecars Protection Package ensures that you are protected should anything go wrong. 2023 Wisecars. Ease of booking and finding a much cheaper rental was a definite PLUS! poochon puppies for sale in nebraska; Tags . We also ensure all reviews are published without moderation. site was very user friendly. You can present the voucher either in a printed version or a digital form (such as from your smartphone). I thought at first we managed to get a great deal on a car hire for our recent dream holiday to Orlando. But since the actual rental company Fox Cars confirmed that they will not charge Wisecars for anything, Wisecars agreed to re-imburse me with a 75% voucher, valid for 2 years. You can amend your booking information or cancel your booking in a few simple steps. We use dedicated people and clever technology to safeguard our platform. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Booking was very easy and detailed, will add a supplemental review after rental is complete. 90 talking about this. Wisecars itself is excellent. Not worth risking a vacation on it imo. Thank you! When you rent a car, you will usually need deductiblecoverage. Wisecars is an independent travel broker who does not represent any particular car rental company. The prices were great. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars is an online vehicle rental broker. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Wisecars discount code & promo code - 65% Off in April 2023 Wisecars discount code |65% Off | April 2023 Last updated 6 Wisecars promo code on April 21 2023 All (6) Deals (6) Our Pick Ford Focus start from $165.84 Get Deal Expires:Apr 28, 2023 Compact or Larger as low as $164.15 Get Deal Expires:Apr 28, 2023 Chevrolet Spark as low as $117.24 In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Thank you guys for that excellence!! The car rental company will charge you for the additional driver for the whole time that you have the car. Wisecars employs limited use of cookies for your safety and does not store any personal data. All this experience and expertise is aimed to ensure you get the best experience. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. The rules that apply to the main driver also apply to any additional drivers. Expect them to scam you out of your money. Please note, in most cases, Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Wisecars believes in protecting your privacy. If you do not agree with any part of them, you must not proceed with your booking. Re: Has anyone renter through Wisecars? Formule de protection de Wisecars (rserve aux rsidents des Etats-Unis louant une voiture aux Etats-Unis) La formule de protection de Wisecars garantit votre protection en cas de problme. Do you agree with Wisecars's TrustScore? Please make sure you return the vehicle to the same rental company from which you collected it. They may be needed if you wish to make a claim. After paying wise cars 471 I was not excepting to have pay another 600. Easy, links to all required info pertaining to rental. 2023 Wisecars. All cancellations outside of the aforementioned timeframes will not be refunded. Such an easy booking experience, had to call because age was wrong and had a very pleasant talk and a few laughs with Eduardo. Wisecars responds prompt when information is requested. Please reach out to support@wisecars.com for assistance.Regards.Rachel from Wisecars. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices, or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. I was told by wise cars you signed the agreement and that I have to take it up with fox! I advised this was not how it was said to me! This rental booking was a breeze. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. They were offering all sorts of extras to which I said no, Ie pay for toll roads and what I thought was extra insurance and roadside assistance. To claim a refund, you will need to provide: The damage claim investigation process takes up to 28 calendar days. Hello!Thank you for your amazing feedback!We're more than happy to hear you will book again with us in the future, we really appreciate your business.Have a nice day!Kind regards,Rachel from Wisecars. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. They said it says credit card and since the wife did not follow those instructions they consider it a no show and therefore NO REFUND.This is classic Rip-Off 101 and I hope the feds or BBB brings legal action to help vulnerable consumers or shut this company down. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Dear Martin,Thank you for taking the time to leave us your feedback!It's great to hear Eduardo could help you resolve the issue, we're always here for you if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. I was then advised of charges If there was damaged to the car or an accident etc to which I agreed and signed for. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. In that case, please contact your bank for additional details. Wisecars does not own any physical locations or offices. You have a guaranteed booking with us and with one of our trusted premium suppliers. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. "Dismayed, overly tired from trip and not having a reliable option or ride back to terminal wife looked at the contract and it said bring 'credit card'. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. We will pass along the kind words to Dominik.Have a nice day!Kind regards,Rachel from Wisecars. Find out how we combat fake reviews. This was clearly my fault and legally, Wisecars would not have been obliged to reimburse me with anything. If you don't have your own protection, the supplier may offer you to purchase local mandatory insurance. On reservation prepay they gladly took my money using my debit/credit card no problem. Thanks for sharing your rating with us and the community.Have a nice day!Kind regards,Rachel from Wisecars. Cost of hire doubled with hidden extras when at Ace car hire rental firm. All related documentation must be kept if an insurance claim is submitted. Vous serez bientt contact par l'un de nos agents via support@wisecars.com pour analyser ce problme et vous apporter une solution. We will send you your rental voucher 48 hours before your pick-up time. Report inappropriate content Danny D 1 post 1 review 127. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. . This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. We're here for you always!Have a nice day.Kind regards,Rachel from Wisecars. No hidden fees. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. I did some research when looking at hawaii and went against it due to the horrendous reviews. Received feedback within 2 hrs after a double booking.Double booked rental and requested cancelation. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. In all these cases, you will receive no refund of the money you have paid. There's no penalty for returning a car early. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Amendments can only be made up to 48 hours before the pick-up time. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Do not use them Still no satisfaction. Martin took care of the time change immediately. Wisecars offers access to a rental car at competitive prices, and the booking process is hassle-free. Your contract for car rental will be between you and the Car Rental Company. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Re: Wisecars car rentals 3 years ago Save The permit you may need depends on which country youre visitingand how long youre staying. Wisecars does not own or operate any Car Rental Companies. magpul flat dark earth handguardikos andalusia frescoikos andalusia fresco 2023 Trustpilot, Inc. All rights reserved. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. The site says free cancellation until 48 hours before the pick up time and I was a almost month in advance!!! Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Please note, it is your responsibility to provide all the above-mentioned documents. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Dear Herr,Thank you for sharing with the community this amazing feedback!We're sorry to hear you could not pick up the car due to not having the required documents. Do you agree with Wisecars's 4-star rating? Please keep in mind that any changes that you make to your booking will probably change the rental price. For an upcoming trip a month in advance. Just scroll down to the bottom of this page and create a support ticket. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. The use of our website signifies your acceptance of these Terms of Service. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received.