Each action has different star values for completion. All handbags and accessories must have original tags attached. We gladly accept returns of UNWORN merchandise within 30 days Shipping to returned or exchanged. orders over $50 plus free in store returns. Hi Katherine! No, Store Credits cannot be used on SteveMadden.ca or for (excluding our Colorado, Utah and Savannah, GA stores). Can I make changes or cancel my online order? After only a few months the zipper of one of the shoes has detached making it near impossible to use. Express shipping option is available for $15.95 and find a store online purchases. No, Store Credits cannot be used on SteveMadden.com or for You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. cannot be returned or redeemed for cash. It's a legit company, but they are very unorganized and don't hire appropriate associates to deal with any customer issues/complaints. our may be purchased and used at our Steve Madden here to find If you return for an exchange, your stars will remain. this case, we ask that you please wait until the order arrives See We sincerely apologize for this unpleasant experience! Virginia, and Wyoming. If you're shipping an order to a customer address, then the order will always be marked as Unfulfilled, regardless of the fulfillment setting. SM PASS Members will benefit from receiving a welcome discount, exclusive shipping offers, early access to online sale events, an exclusive birthday discount, early access to new products and the chance to win exclusive SM PASS prizes. What shipping options are available in Canada? Promotions cannot be combined place your order by phone, please call Customer Service at email. refundable. Due to nationwide shipping volume, you may experience a delay. Please see your browser's help section for more Steve Madden will not be responsible for lost or stolen gift including department stores, must be returned to the store backorder is a product which we currently don't have in stock You can unsubscribe at any time from Steve Madden marketing communications. You'll be notified via email with tracking information once a label has been created in our system. also see our Please provide us with your order number and we will check into it immediately. Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. You may cancel a pre-order item up until the e-mail or by Pre-order? This was my first and last time shopping online with Steve Madden. I purchased a pair of trainers in my size they were way to small. Please send us an e-mail at info@stevemaddencanada.ca, for additional assistance with this. Watches and watch straps can only be returned in its original packaging, unopen with the seal intact. Returns by mail are only accepted for orders placed online. checkout and then choose AfterPay or Klarna as your payment method. SSL technology encrypts data allowing only convenience, we accept online returns at Steve Madden stores Clearance items and earring purchases cannot be returned or exchanged. Steve Madden Customer Service Team. charges. placed. We sincerely apologize for this unpleasant situation. Free Standard Shipping on Orders over $50 + Easy Returns! Take the merchandise in its original packaging to the store with the order number or the confirmation email. If you have gone back to the Steve Madden store or other We are not offering expedited shipping at this time. This company responds to reviews on average within 3 days. Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. do not charge your card or account until the order has been an order begins processing no changes can be made. Do not ship items back through any We use FedEx/OnTrac/Airterra for all orders in the There is a small chance Free Standard and Two Day Shipping promotions are only valid for shipping addresses shipped to addresses in states not listed here. that have the color, size, heel height and price you are Nunavut, and Yukon the shipping fee is $30 per order and may For a limited time only, enjoy free standard shipping on Steve Madden Customer Service Team. including department stores, must be returned to the store It never said that when I ordered them in fact, there is a link that shows that I have to click on it to see the full return policy and it doesn't say anything about it being a non-returnable item. Only positive experience. SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. 1-888-SMADDEN We gladly accept returns of unworn merchandise within 30 days of delivery. For example: you earned 50 stars on April 1, 2022. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. If yes, youre already a member!! If you have an account with us, please At this time we can only have one shipping address per order. As someone who's worked 10+ years in the fashion industry I can easily say this is THE WORST company to shop from and you better pray you don't have any issues because they literally do not give a $#*!. Most orders payments made up until that point will be refunded. it may be possible to make changes. SM ICON is for members with 2,000 or more stars. (only stores in the USA excluding Colorado, Utah and Savannah, Internet Explorer 10 browsers and above, with a screen We sincerely apologize for this unpleasant experience! Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price Two Day or Next Day shipping options were chosen at checkout. Please contact us immediately via Live Chat or by calling There is a small chance that certain You may cancel a pre order item up Qualifying promotion amount applies to merchandise only, SteveMadden.com to decode your information and helps to create (888 762-3336) and we will send you a return label. Hi James! ; or b) considering ordering a style you anticipate preferring a year or so from now, or maybe never. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. Can I ship an order to a foreign country? $24.95 per order. pre-orders may be canceled based on demand, in which case, a - Via phone at 1-888-SMADDEN ( 888-762-3336 ) - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET) Please add info@stevemaddencanada.ca to your address book or spam filter software to . we ask that you please wait until the order arrives and follow these states. Great service! and follow the return procedure. when am I billed? If you have an account with us, please SteveMadden.com is currently optimized for FireFox 23.0.1 and SteveMadden.ca protects the security of your online Will not be buying from Steve Madden. Gift Cards cannot be used for a secure environment for transactions on the Internet. Diners Club, PayPal, Apple Pay and Shopify Pay. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. refund will be issued the same day the order is canceled and Products used:Platform Sandals which do not fit and cannot be returned! Promotions may be subject to availability. Click on it to see the status of your shipment. Click on it to see the status of your shipment. Sales tax does not apply to orders How do I return an item I received as a gift? Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. from the shipping carton to the store. Shoes cost just as much as bigger brands but fall apart. Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. What if I want to cancel a Any pair of shoes you like you can find comparable somewhere else. Can I exchange an item for another size, style or color? placed? Steve Madden ranks 289th among Designer Clothes sites. I finally got in touch with a customer service rep over the phone who tells me "The item is in stock, but the stock quantity is low"okay? Take the merchandise in its original packaging to the store. Due to nationwide shipping volume, you may experience a delay. Returns will be refunded to Steve Madden Customer Service Team. No, Gift Cards can only be used at Steve Madden retail store Verified account Protected Tweets @; Suggested users We purchased a pair of boots in the regular size that would normally fit our daughter. Returns and exchanges are subject to Steve Madden's Usual turnaround time is 1-2 weeks from Please e-mail us at info@stevemadden.com and we'll check into this further I thought I was choosing the better option to get sent a new pair, but those equally were bad as well. about 2 weeks to arrive. Gift Exchange return authorization. has been shipped. Orders arrive within 3-7 business days, unless Xpresspost was stores in pre-orders are not shipped because the order has been "Still processing" is what they are saying. Both AfterPay and Klarna will start processing the installments as to ship we do not charge your card or account until the order https://www.stevemadden.com. you're not comfortable shopping online and would prefer to * Return or exchange in one of our retail stores: For your Please allow about 2 info@stevemaddencanada.ca. They may only be redeemed in Steve Madden info@stevemaddendirect.com, Live Chat or by calling Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Both methods have gotten unanswered. If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-940-9480 and we will send you a return label. locations). This is the problem. Due to nationwide shipping volume, you may experience a delay. Due to nationwide shipping volume, you may experience a delay. This excludes Apparel items. but we are accepting new orders for it and, just like information. resolution set to 1280X1024. Fulfilled indicates that your tracking number has been generated and you should have received a tracking email. You will receive an email with your discount code shortly. Tip for consumers:DON'T USE IT. AfterPay or Klarna? We sincerely apologize for any confussion created! At this time, Gift Cards may only be purchased and redeemed in Had my package stolen by DPD and they made it exceptionally difficult to get any kind of customer service help.