How much does an Engineer make at Openreach in the United Kingdom? Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. 25-03-2023 If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Announcements, Guides & Community Updates. {{ userNotificationState.getAlertCount('bell') }}. BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows: I would like to report damage to Openreach external line plant, Unsafe works (e.g. Here 24/7, 365 days a year, why not post your question? The installation takes around three hours and the Openreach engineer will need access to your property. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. Get TalkTalk today for fast and cheap fibre broadband. David Harris . How to Contact BT Openreach? I have Telephone Engineers all over the UK - many of them Ex BT so be sure to contact me for someone reliable, trustworthy and local to you. on Here at Openreach we bring people together. Salary information comes from 26 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 . We're working on it and we'll be in touch if there are any changes to your order. The company employs 37,000 people . The BT phone number and IVR options are available in the table below. This article explains some of the reasons why a charge may be levied, and the process to dispute such charges. We also drive our commercial decision-making and investment of capital. No credit card required. These include cookies that allow the sharing of anonymous data with selected third-party partners. Paul Stephenson Telecommunications Engineer. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Openreach BT need to know immediately if you think that any part of their network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe or messy BT Openreach worksites. on We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. How to tell us if you see any problems with the Openreach network that could be dangerous to the general public, like damaged cables or telephone poles. Contact Number for Openreach You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. We work on everything from how they buy our products and services, to how we bring new products to market. Pleave me a review here if my information has helped you. We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Engineer salaries at Openreach can range from 18,787 - 254,394 per year. We also use them to offer content that's personalised and relevant to you. By continuing to browse, you accept the use of cookies. Still having problems? I'm very happy with the download speed of 500mbps . // . Template statement:the site contact should fill in and return a signed copy a photo taken with a mobile phone is acceptable. During this process the fees are payable. No credit card required. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Peru . Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. If you have slow Internet, want to move a telephone socket or have a line fault I can help you! Openreach works innovatively to connect homes, hospitals, schools, industries, businesses, governments, etc., with the best possible digital network. We make sure that our recruitment, training, and culture does everything to make that possible. If you need help for other reasons, use the links below. so we can inform the engineer that visited you. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. It could, Keep your reviews of my service coming in! We appreciate your feedback, why not take a moment to review our service by completing a Trustpilot survey. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". no guards provided around excavations, or excavations that have been left unattended for a long time). How long is the appointment? Average Openreach Engineer yearly pay in the United Kingdom is approximately 28,954, which is 16% below the national average. Unhappy with Openreach work? Your order is taking longer than expected. When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. This table summarizes the different ways you can contact Openreach Customer Service. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles Damaged green cabinets or cabinets with open doors Damaged telephone poles Loose, cracked or missing manhole covers Weve broken down each way you can contact BT so you can choose the best option for you. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. google_ad_client = "ca-pub-5918297521031863"; /* Openreach Engineers Contact Openreach */ google_ad_slot = "7655752231"; google_ad_width = 728; google_ad_height = 90; Openreach has announced that their direct end customer contact programme is leaving the trial phase and will shortly start to be adopted by broadband ISPs as part of normal business, which will improve the level of contact made between the network operator and consumers for certain installation and repair work. Openreach is one company which has seen positive results by working with W. L. Gore & Associates to supply its engineers with waterproof, breathable GORE-TEX clothing. Damaged telephone poles (e.g. We have helped over 300,000 people with their problems. This is sent the day before the engineer visit. .. Ive scrolled down the order page to the engineer details and it says We are still waiting for information from our engineers and will update the order shortly. We also develop strategies to help our work environment evolve to meet the needs of all our teams and the people within them. If you have a complaint about BT, there are several ways in which you can make a BT complaint. To ask for specific information like the exact day of connection or to check whether the phone is live. 3 free lookups per month. Find your answers. Loose, cracked or missing manhole covers.