AGAIN, in a size 6! x. nastygal.com We've Arrived Go meet our latest drop. includes Click and Collect services as well. Everything was fine until about two hours into the evening. You'll no longer receive an invoice in your parcel. Update: Thank you for sending this over. I contacted Nastygal. For some areas, you can reschedule your delivery online here. Garbage ability to fix a problem. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! or the money and now they will not even reply to my emails. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. automatically applied at checkout when selecting the next day or standard delivery options, this The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. We may use this transcription as described in our privacy policy. Once the day of truth. We also ensure all reviews are published without moderation. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. The buttons were ripped off of the seams. For the delay in receiving your order, I can see our customer services team have given you a free express shipping code for your next order with us and a refund has been issued for your shipping fee where by no later than the 16th of February, this would have cleared back into your original payment method account. I was helped via virtual Chat by Jayne Y and she was brilliant. Contacted the help team and Nicki S helped me straight away and refunded for the item! They messed up my address and didn't contact me, which is why I didn't receive my order. They put the blame on the client. Clothing Store Nastygal Nastygal Reviews 9,766 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Most relevant MV MADELINE VODRAZKA 3 US Nov 28, 2022 My package was stolen/missing and I My package was stolen/missing and I reached out to the customer service team via Instagram. So lovely and understanding! Not ordering online ever again. I returned my order and with a shipping label that they sent me and I paid for ($4) and they cannot track it and have not received my refund of $300. Can I return more than one order in the same parcel? I've bought a few items which I've been very happy with and recently received some boots which had slight marks on. 2. This is so frustrating because I bought these clothes for a trip this weekend and do not have time to re order my clothes. What a horrible first impression! Would give 5 stars but half my order didn't arrive. Thanks, Jayne Y! This will usually be because the stock wasn't in the warehouse when we came to process your order. I returned two items, and only received a refund for one of them. I wore it for the first time last night for an evening of dancing. I got in touch with customer services straight away (within minutes of ordering) and they said nothing could be done and I would have to collect the parcel. I'd love to get this sorted further for you but I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza. It's great to hear that Karen E was extremely helpful when you reached out to us in relation to your return and that she made it straightforward. I will need to dispute this with my credit card company. I email once a week and each time they ask me to wait until a certain date before they will process a refund. I see from other reviewers that their packages have taken weeks so I'm worried that'll happen to me as well. The refund may take up to 7 days, this is the banking process and not something we can speed up. I purchased a pair of boots next day delivery on the 3rd of December at 9.10am well before cut off for next day delivery anyway they failed to deliver and said they had issues with getting orders out yet still advertising next day delivery so they were capable of sending a replacement out but did not and refused to refund. Hello Isabella, thank you for your review regarding your most recent experience with our brand. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. Don't do it. AVOID PLEASE, Hello Fran,Thank you for bringing this to our attention and I am sorry to hear you've not received an order confirmation email for your order. Download the app for an exclusive extra 20% OFF*. If it's before the advised shipping date and you've had your dispatch email, then its on its way. Claim it. I have returned your item but you are failing to return my money. I ordered clothes for next day delivery it's been three days now and there still hasn't been any scans in fastway, is my package missing? A weird combo that has accrued a cult-like following over the last few years. How can you advertise something without specifying the colour? Once you have processed your return in the portal you're ready to post it off! x. I had an issue with my return and Nikki S. was a great help! Perfect size for my 5yo but not what I ordered or was advertised. Absolutely horrible. Download the app for an exclusive extra 20% OFF*. I don't have the invoice from my parcel, can I return? Customer service was fast and efficient! Log into your account, select payment details and either add, delete or edit your payment options. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. The package was scanned on December 22nd and no further info has been updated since then. Cant use your discount code? As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. April 26. I placed an order from Nasty Gal on December 12. When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. Don't buy this dress! Overall the Customer service was horrible and they sent me around in circles putting me in touch with different reps each time. Faulty item but excellent customer service. Jayne Y got to the bottom of the problem quickly and the issue was resolved immediately. It's fantastic to hear you found our service to be excellent, and you like your new clothes. Hi Sofia, Thank you for leaving such a lovely review regarding the service you received from Lucy H! So helpful and friendly. : April 10. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. I completely understand why you would be left feeling negative.Please let me assure you that I would love to assist you further on the matter and because of this, I have sent an email across to the email address linked with your NastyGal account. You'll no longer receive a delivery note in your parcel. See code. The order was meant to be Christmas gifts for my daughter. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. We use dedicated people and clever technology to safeguard our platform. Thanks again, great service! If there is no further update on your tracking link at all by the timescale given by our customer service, please contact our team via the link here: https://www.nastygal.com/page/faq.html?redirect=country#contact-us and then a member of our team will be more than happy to get this resolved for you. You will need your order number and email/last 4 digits of your phone number. This email was sent August 19, 2022 12:06pm. 60% Off Sitewide Sale (Nasty Gal Coupons) . I received an incorrect item, what do I do? Don't worryyou have options! Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. Return Not Refunded - Need a quick answer? I will be sure to pass on your thanks. #1 Jefferson, Wi. Contact Us form can not be found, Good morning,Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services. Online Deal. You can wait for your package to come back to us and we'll give you a full refund. [protected]@hotmail.com In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. Verification can help ensure real people write reviews about real companies. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. the next day or standard delivery options! You will be contacted by email to verify your review. Still don't know where my parcel is or if it will ever come. Just telling me they've passed me to the 'relevant team'. The remaining balance will stay on your gift card. We don't refund shipping charges for those countries listed outside of the EEA. I would reduce my rating to 0 stars if it were possible. By contacting us, you consent to us recording and retaining a transcript of your conversation with us. for a one off payment. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I am asking you to please refund my money in the form of a check. Thanks Jayne, Hello Ella,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. 2. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. I have received a faulty item, what do I do? We also ensure all reviews are published without moderation. So unfortunately we cannot accept returns that are over 28 days. The package was expected to arrive by December 23. Hello Catherine,Thank you for taking the time to leave your review, we do apprecate your feedback. Leave this blank if you'd like to publish your review anonymously. During this timescale, we don't need to contact the courier and neither do you, nor would we advise you to. This is unacceptable!! Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. I was blown away when it arrived this morning! A matter that should be straight forward has become so trivial. Make sure you keep proof of postage! They're not the cheapest brand out there - items are generally around $15-$50 depending on what type of sales they have going on. To take advantage add to bag (like you would a product) and the discount will be Select your preferred return option (Print returns label at home or in store options). * Please note: The shipping times shown are from the order date. Ready to return? Nice and simple and lovely! You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. Poor service, no free returns, Hello Olga,Thank you for getting in touch and for btaking the time to leave your review.I'm sorry to hear about the experience you have received when shopping with our brand on this occasion. When did you go so downhill as a brand? If this isnt available, in your area then youll need to get in touch with your local post office. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. but a different item to the one ordered. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. Code. The order number was GUK106037296 and the missing items are: We work very hard on a daily basis to ensure that all of our customers receive the best possible service on a daily basis, so it's always great to receive feedback such as your own.I hope you have a lovely day.Take care,Nasty Gal x. Karen E was extremely helpful when enquiring about a return, made the process straightforward and pleasant. This company is horrible. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. Item delivered and returned on 14/04/2023. I am aware there was a storm and that delayed delivery to Ireland. Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. We're bummed things didn't work out for you, but here's the good news: You've got 28 days to send something back to us from the day you receive it. Still cant see it? It goes against our guidelines to offer incentives for reviews. Have a great day and take care,X, NastyGal is the absolute WORST I placed an order on Jan. 7th and have not received my order or been able to track my order! They would now intentionally be sending this package to the wrong address. I wanted to wear the item of clothing for 3 events in the past week and was not able to. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. Your browser does not support embedded videos. I am so upset and angry to go through this days before Christmas. It is horrible. Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. Is this your brand on Milled? Extra 10% off New Arrivals Nasty Girl Promo Code. Thank You. I had to leave the dance floor and tie a sweater around my waist. Log in your account, select "addresses" and you can either add a new one or edit an existing one. The dress was the "Keep 'Em at Arms Length Dress' & the tank top was called"Bring the Noise Cami Tank top". Select your preferred return option (Print returns label at home or in store options). 4. Please use the returns portal to get your returns label. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Nasty Gal. sadly i only received one item from it, on the depatching email it says all items are shipped. Or, let us know using the 'contact us tab and we can have your item(s) resent. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. Nasty Gal is an online fashion retailer in America that was founded in 2006 by Sophia Amoruso. You can track your order at the top of this page using your order number from that email. If youve sent us a message via Twitter, we wont be able to respond to it. Can't find a contact for an actually human! It's very unfair that the items that are currently out of stock were her favorites and I ordered them on time. Please note: All payments must be made online when placing your order. Hi Yessi, Thank you for taking the time to leave us a review. Login to our returns portal. Companies can ask for reviews via automatic invitations. Date of experience: 12 April 2023. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. I'll never order from them again. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers).