Hopefully this answers your query? Data returned from the Piano 'meterActive/meterExpired' callback event. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. and commented on the report. - Boundary disputes We will respond within 10 working days of receiving it. Report a problem with this page. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. Enquires had doubled during this period. If you have copied us in on your response to an FOI request, we will store Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. To submit information for inclusion on the website, please click onMy account. Suggested companies are based on peoples browsing tendencies. Merton Council, Civic Centre, Morden, SM4 5DX. of complaints and member enquiries had now reduced to expected | Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. | I have tried to follow the correct procedures but this has been unsuccessful. to the changes within the Waste Collection Service and the I apologise and offer to pick up the cigarette butt and put it in the bin. If you have a complaint about the editorial content which relates to We provide commercial Do you recognise these fly-tippers? web site at [1]www.merton.gov.uk/foi. You can also appeal to the Information Commissioner at: Information Report all other trolleys to us as fly-tipping. the Council has agreed a suitable remedy. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Legal information Merton is divided into 20 wards, each electing three councillors. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. Categories . Download Find out more about presenting your bins on collection day. 3 0 obj endobj is a registered charity in England and Wales (1076346) Merton is divided into 20 wards, each electing three councillors. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. contact IPSO here, 2001-2023. Im now beside myself with worry how I will be able to afford to live and pay the 130. Disclaimer: . Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. 0. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport It's disgusting. I would like to request information on the number of complaints received issues. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. Established in 2008. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! If you subscribe to the garden waste collection service you can find your collection days using the link above. x[raf7xJ}HHM Initial complaints should be directed to Merton Council directly. My friends come to the road and ask what is wrong with my street. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. provided, please forward this message to [email address] Don't even consider discounted rates. However, the approved development would not have been different even if the fault did not occur. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. Rubbish Collections . The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. If you fly-tip you could be sent to prison and receive a large fine. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. General Enquiries: Merton Council 020 8274 4901. Some complaints may fall under an alternative statutory appeal or tribunal process. If you have any complaints regarding this post kindly . Ms C complained that her personal budget is not enough to pay for the home care she needs. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. New customers. Ms M has complained about the way the Council has handled the child protection case relating to her son. levels. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. request an Internal Review at or write in to Freedom of Information team, Wall of Shame CCTV appeal. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Those ads you do see are predominantly from local businesses promoting local services. 2023 Trustpilot A/S. Please report any comments that break our rules. <> Problems with this page? | We use dedicated people and clever technology to safeguard our platform. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. back to the council to enable the correct process to be followed. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. well this shows the quality of the service. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. The Council will remedy the injustice this caused with the actions listed at the end of this statement. Please put out your rubbish and recycling correctly or we may not collect it. As soon as I hear back from you we can continue processing your request. #CostofLivingMerton. council cannot take complaints about accumulation of rubbish/waste on Please see Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 (and abatement notices issued, if applicable) by the council within these The officer dealing with your request has asked for clarification on the Ms J complains the Council failed to meet her adult son's education and care needs. However it was noted that the number You can find contact details for Merton Council above. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! Merton Borough Council, Download a zip file of all correspondence. "We're investing in more mobile CCTV to be deployed in hot spots across the borough. Refuse Collection: 020 8274 4901. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. endobj DONT go there unless you've taken CALMING pill. introduction of wheeled bins. question highlighted below. The Council has agreed to apologise and backdate a recent increase in her personal budget. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Council Tax is too high just compared to Wandsworth council which is just neighbouring. 1st April 2018 to 31st March 2019, for the following three points: Feels like I'm on the phone to them all the time about waste collection. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. Find out how we combat fake reviews. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. Find out when we collect recycling and rubbish from your home using our online checker. a case management system could be used to manage these The Council is at fault for missing collections and poor information about its procedures. Run by Volunteers and powered by Alaveteli. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. The free collection includes fridges and freezers. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Get the latest news and information about the topics that interest you, straight to your inbox. "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week.