If you live in California, Oregon, or Texas, check with your phone or internet company or visit your state website to find out how to apply for the program. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. You can also ask your current company to apply your Lifeline benefit to a service you are already getting. For more information about USAC and the USF and the Appropriated Programs, please visit https://www.fcc.gov/general/universal-service, https://www.fcc.gov/emergency-connectivity-fund, and https://www.fcc.gov/acp. Provide documentation to prove your eligibility, such as proof of participation in a qualifying government assistance program or proof of income. This option is only available if the company obtained approval for its application process from the Federal Communications Commission (FCC). P.O. Box 16805. Reach out to your internet company directly to enroll in the Affordable Connectivity Program (ACP). Additionally, the privacy policies of any third-party website may differ from those of the FCC. If possible, log in to the National Verifier portal and resolve the AMS error by simply dropping a pin on our mapping tool, indicating the consumer's primary residence. Its members include the Federal Communications Commission (FCC), the National Association of Regulatory Utility Commissioners (NARUC), and the National Association of State Utility Consumer Advocates (NASUCA). Lifeline Support Center PO Box 7081 London, KY 40742 Contact your phone or internet company Application Approval: After you submit an application, we will share the results with you. Your email address will not be published. If you are a person with a disability and need assistance with your Lifeline application, contact the Lifeline Support Center or call 800-243-9473. In 1966, Lifeline began printing the Twelve Steps and Twelve Traditions in each issue. Please refer to the ACP Bulletins page and Lifeline Announcements page for more details. If the consumers information is not found in the available databases, the consumer can provide additional information for verification. Box 9100 Wilkes-Barre, PA 18773. SNAP = Supplemental Nutrition Assistance Program, Tribal TANF = Tribally Administered Temporary Assistance for Needy Families. Accept the system's terms of use and click Sign In. You can find out more about which areas are eligible Tribal lands by visiting this site: https://www.lifelinesupport.org/tribal-benefit/. [5] In 1997, the FCC broadened the scope of the program under the 1997 Universal Service Order to make Lifeline more affordable for low-income households by raising the federal support amount. Any mail sent to the old mailing address will be forwarded for a period of time. More detailed information regarding acceptable documentation can be found at: https://www.lifelinesupport.org/documents-needed/. organization in the United States. If a subscriber does not successfully recertify within their 60-day window, USAC will notify the subscriber via mail within 2-3 business days after a subscribers window closes and the subscriber will be automatically de-enrolled from NLAD five (5) business days after the conclusion of their recertification window. Manage Your Benefit Recertify Every year, USAC will check to confirm you still qualify. If you are a person with a disability and need assistance with your Lifeline application, contact the Lifeline Support Center at lifelinesupport.org or call 800-234-9473. Federal rules prohibit qualifying low-income consumers from receiving more than one Lifeline service at the same time. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. Please do not share any sensitive personal information via email. PO Box 9100 The ACP and Lifeline Support Centers mailing address has changed to P.O. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD). You may become ineligible for Lifeline if your income has increased, you no longer participate in a qualifying federal benefit program, or someone else in your household gets Lifeline service. The Affordable Connectivity Program is administered by USAC with oversight from the Federal Communications Commission (FCC). Housing Choice Voucher (HCV) Program (Section 8 Vouchers), Project-Based Rental Assistance (PBRA)/Section 202/ Section 811, Affordable Housing Programs for American Indians, Alaska Natives or Native Hawaiians, Participates in one of these assistance programs and lives on, Bureau of Indian Affairs General Assistance, Food Distribution Program on Indian Reservations. This change led to savings of over $213 million in 2012.[10]. USAC has federal data connections with the United States Department of Housing and Urban Development (HUD) to verify participation in the Federal Public Housing Assistance program (FPHA), the Centers for Medicare and Medicaid Services (CMS) to verify participation in Medicaid, and the United States Department of Veterans Affairs (VA) to verify participation in qualifying Veterans Pension and Survivors Benefit programs. The Lifeline Eligibility Pre-Screening tool available at https://www.lifelinesupport.org (select "Do I Qualify?") If you, or any person in your household, are currently receiving more than one monthly Lifeline service, you must select one provider to provide your Lifeline service and you must contact the other provider to de-enroll from their program. 45 L Street NE. The National Verifier will utilize data from program databases and subscribers records to make eligibility determinations. Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed). You can apply online or with the assistance of your internet company. After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service with them. Use our search tool to find a company that offers ACP discounts. Online through the National Verifier web portal https://nationalverifier.servicenowservices.com/lifeline. If you have any questions or concerns about your application, you can contact the Lifeline Support Center by phone at 1-800-234-9473 or by email at [emailprotected]. Received a Federal Pell Grant during the current award year; Meets the eligibility criteria for a participating provider's existing low-income internet program; Participates in one of these assistance programs: Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools. Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. Federal rules prohibit eligible low-income subscribers from receiving more than one Lifeline discount per household. If your household is eligible, you could receive: * Through a separate non-FCC initiative, additional no cost plans may be available to Affordable Connectivity Program enrollees. Required fields are marked *. Assistance for the National Verifier is available not only online, but also through phone support. The toolkit includes downloadable Affordable Connectivity Program social media images, fact sheets, and other outreach content and materials that can be customized for consumer awareness campaigns. Text HELP to 611611 for Fast Answers. The FCC does not subsidize any hardware associated with the Lifeline program, which includes mobile phones provided by a service provider to a Lifeline customer. Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center ) or https:// means you've safely connected to OA issued its first national publication, the OA Bulletin, in August 1963. . Enter your login credentials (username and password) and sign in to your account. Acceptable documentation to verify eligibility based on participation in a qualifying program includes a recent (dated within the past 12 months): statement of benefits from a qualifying program; notice letter of participation in qualifying program; program participation documents (or copy); or another official document of a qualifying program. You are about to leave the FCC website and visit a third-party, non-governmental website that is maintained and controlled by the Universal Service Administrative Company (USAC), which collects monies and administers the Universal Service Fund (USF), as well as the Appropriated Programs, under direction of the FCC. Service providers will be able to see which subscribers are currently undergoing recertification via the Recertification Subscriber Status Report, which will be available in National Lifeline Accountability Database (NLAD). For inquiries or feedback regarding the National Verifier, dial 1-800-234-9473, which connects you to USACs Lifeline Support Center. If we cannot confirm your eligibility automatically, we will request additional documentation from you and provide information on how you can submit those documents for review. We would like to show you a description here but the site won't allow us. The guideline is based on your household size and state. For more information, please watch this video. To find out more about how to apply on your own through the National Verifier, visit lifelinesupport.org (click "How to Use It" under "National Verifier"). Deputy Director, Office of Media Relationsanne.veigle@fcc.gov, Office of Media Relationsmediarelations@fcc.gov The latest FCC waiver order was released September 30, 2022 (download PDF: https://docs.fcc.gov/public/attachments/DA-22-1039A1.pdf)and it will help ensure that Lifeline subscribers are not involuntarily removed from the Lifeline program during this time of national crisis. Subscribers that fail the data source check are required to complete the Recertification Form and have 60 days to recertify their continued eligibility. To learn more please visit GetInternet.gov. Recertification is an annual requirement for Lifeline subscribers and is separate from reverification (one-time National Verifier process). Eligible households must both apply for the program and contact a participating provider to select a service plan. Subscribers found to be violating the one-discount-per-household rule may also be subject to criminal and/or civil penalties. Click the "Sign In" button in the upper right corner of the screen.