Tip We work hard to make returns smooth. Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days. I put in the *correct* box size and weight when I listed an item. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. If you can't find your guest order confirmation email in your inbox, select the button below and we'll send you a link to your order details. Refunds go back to your original payment method and are typically available within 3-5 business days. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Maps & Directions. seller has cancelled Free delivery and returns on eBay Plus items for Plus members . You'll have a return shipping label, which will go on the outside of the package, as well as a return packing slip, which will go on the inside of the package. Phone Number. The condition of the returned item is important, so repack it carefully. Why was my refund less than the amount I paid? As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). How you request the return depends on how you bought them. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If you can't find your guest order confirmation email, select the button below and we'll . Select your reason for returning the item. Select your reason for closing the return from the dropdown, and add details if you want to. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. 4 min article. Read our article on getting help with an item you bought as a guest. Select your reason for the return and select Next. Sell now Shop with confidence eBay Money Back Guarantee Get the item you ordered or get your money back. Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund. Videotape the party or event so the retiree can view it again later. Forum. excluded Countries when shipping with EIS: "After a seller has been Is there any way When you buy as a guest on eBay, you can still track your purchases and return items you've bought, but you won't be able to use My eBay to keep track of your activity, message other members or make money by selling your unwanted items. Our top picks: Best Overall Mattress for Adjustable Beds Sleep Number 360 p6 Smart Bed $3,199 at Sleep Number Best Value Mattress for Adjustable Beds . If the item being returned has a total cost of 450 or more, it will need to be returned with a signature confirmation. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. . The subject line starts with "Order Confirmed". Are you a seller? Check the seller's return policy in the listing to see who is responsible for return postage costs. If the seller has already dispatched the item, they won't be able to cancel the order. Youll be issued a packing slip and shipping label. Here are the most common: You will need to add or edit some extra details before finalizing the refund. Mar-20-2013 04:43 AM. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. You can add a message to the seller and also upload up to 10 photos showing the item's condition. Sold and shipped by Big Dot of Happiness. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. deut-1476Enthusiast(22feedbacks ) View listings 05-01-2023 08:21 PMi've Address. Choose Return item. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Select the description of your item to go to its listing. When your return request is accepted, we'll send you an email with the subject "Send the item back". But they don't have to disrupt your businessor your profits. Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honour their stated return policy, you may be eligible for eBay Money Back Guarantee. Ask eBay to step in and help if the seller hasn't responded or things aren't resolved. If you return the item used, damaged or missing parts, or if it gets damaged during return delivery, the seller may deduct an amount from your refund to cover the loss in the item's value. You should be able to find the order, which will have a link to the original item. Something went wrong. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Please be aware that you can only file a claim up to 45 days from the date of the transaction. [8] 2. Tip When the seller replies, we'll send you an email with details of the next steps. If the seller has already dispatched the item, they won't be able to cancel the order. Scan sheet - is this going to ding my metrics? Your item didn't match the listing, or it arrived faulty or damaged. Once you request a return, the seller should get back to you within 3 business days. For more information, see our Condition of returned items policy. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. I had to return my product to the seller because it did not match the one that was shown on Ebay and I received an email stating . Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details. Guest purchases are protected by eBay Money Back Guarantee, if all eligibility requirements are met. View cart for details. Check the listing's return policy before making your purchase. Learn more about our Condition of returns policy. Learn everything from how to sign up for free to enterprise use cases, and start using ChatGPT . Copyright 1995-2023 eBay Inc. All Rights Reserved. The seller has 3 business days to get back to you. Your item may still be in transit. The subject line starts with "Order Confirmed". If you haven't received your item, you can check to see when it's due to be delivered. 1. You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived. Select the description of your item to go to its listing. This is the email we sent at the time of your purchase with all your order details. If your seller is sending your item using a tracked delivery service, you can follow your item's progress all the way to your delivery address. That Once you've created an eBay account, you'll get all the benefits of being a member. If you have paid for your item using a guest account then you will need to contact us directly. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. See the Abusive buyer policy for more examples of activity that we don't allow. If you're getting a refund, it will go back to your original payment method. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Read our article on getting help with an item you bought as a guest. I think the issue was I bought the item as a guest without an ebay account. Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund. Select your reason for returning the item. At checkout you can pay for your item, choose where youd like it to be delivered, and review your order details before you pay. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Refunds are typically available within 3-5 business days. First: share to improve GetHuman8331130's odds. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Check the listings return policy before making your purchase. If you return the item used, damaged or missing parts, or if it gets damaged during return delivery, the seller may deduct an amount from your refund to cover the loss in the item's value. Click the image above for the latest Announcements from eBay. Need help with a guest purchase? Thanks to all authors for creating a page that has been read 73,260 times. Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund even if the seller doesn't accept returns. Return the item in the same condition you received it in pack it well. From the More actions dropdown menu, select See request details and then Close your request. Something went wrong. Select Return item. Find your order confirmation email. So you have a label printer, and it features wireless printing. View or pay your bill, check usage, change plans or packages, manage devices & features, and more. 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