Make sure the Ethernet cable you buy is long enough to stretch from your router or modem to your computer if you can't move your computer. It replaces previous versions of Accessport Manager and Accessport Updater. By signing up you are agreeing to receive emails according to our privacy policy. The V2 Accessport is only compatible with USB 2.0 ports. Hello I just bought the Accessport on 1/23/2022 and I plug my Accessport into my laptop but nothing shows up to where I can update it . Select the "Uninstall" icon next to the vehicle you wish to unmarry. 4. If they are really not needed maybe it doesnt matter but since cobbtuning.com seems to be suggesting it as a suggested requirement it would be helpful to link us to a few options. First time im trying to use it. If you can, give our Customer Service Team a shout at 1-866-9223059 or [emailprotected] and theyll get you sorted. This information will make the troubleshooting process much easier. Not sure how i managed to post that as i have a file saved from testing all this out, Anyway I have now corrected this, please see above. please advise. After 5 attempts, I still get this error message and an unable to install a tune. A few of thoseare sometimes related to a problem with the Accessport, but the vast majority of the time the issue lies somewhere between the Accessport and the ECU. Tested. 4. Typethe network password, and then select Next. Is current network design is correct behaviour? The same tips apply if what you want to connect to the router doesn't have a port. Accessport Manager is software for your computer that allows you to transfer calibrations and datalogs between your computer and your Accessport. Hi. 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When you first install the Accessport by selecting Install from the main menu, the Accessport will recognize your vehicle, save your factory ECU data, load the proper maps from the background memory, and then flash your vehicle's ECU with the map you select. System Requirements: Windows: 8.1, 10; (Windows ARM not supported) & 11. Customer Support Email:[emailprotected]. All Rights Reserved. Enabled From port config port stills continues to be in portfast regarless ( possible loops can occur). Vehicle ID: MAZD_AU_MS3_07 (Installed). With root Bridge switch sending BPDUs and other switch receiving it. Also, try opening the software, then plugging the AccessPORT in. Troubleshooting: Firmware - Make sure your Accessport is using updated and current firmware.. Accessport Manager is free software that can be used for checking and updating Accessport firmware. Having the harness as stock as possible would be ideal. This article was co-authored by wikiHow staff writer, Travis Boylls. As my last ones pins were messed up. details below, AP3-MAZ-002 v1.7.2.0-11420 The store will not work correctly in the case when cookies are disabled. If your computer is already connected to a Wi-Fi network, the network icon will resemble arching lines in the shape of a fan. There is a long list of potential reasons why an Accessport may have trouble communicating with a cars ECU when attempting to complete a flash. I believe, it depends on whether the Portfast configured port receives BPDUs. I know that i was testing how it would behave when enabled on switch ports with connection to switches. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. The wikiHow Tech Team also followed the article's instructions and verified that they work. The Disconnected icon appears when youre not connected. In your support section it says my vehicle is supported. lately my AP has been telling me that its detecting a corruption in my user files and isnt staying on like it should be. Fix Wi-Fi connection issues in Windows Connect to a Wi-Fi network SUBSCRIBE RSS FEEDS Need more help? The first step is to download and install Accessport Manager on your Mac or PC. Designated root has priority 32778, address 0019.e849.d380, Designated bridge has priority 32778, address 0019.e849.d380, Designated port id is 128.17, designated path cost 0, Timers: message age 0, forward delay 0, hold 0, Number of transitions to forwarding state: 1, SwitchB#sh spanning-tree int fastEthernet 2/0/15 detailPort 71 (FastEthernet2/0/15) of VLAN0010 is root forwarding Port path cost 19, Port priority 128, Port Identifier 128.71. If the Wi-Fi icon is not displayed in the taskbar, you may need to click the icon that resembles a bracket pointing up, If you don't see your network's name, you may need to move closer to your router/modem, or check to make sure your Wi-Fi network is up and running. For the most robust but location-specific expansion of your laptop's ports, you can use docking stations. Hey Rick, we may need a bit more context for your specific issue. It might be on the bottom side of your router. Yes, you will need our Accessport Manager software in order to interface with the Accessport when connected to your computer. Make sure there is no corrosion or damage to any of the pins inside the Accessport or the cable. If youve followed the steps in the post and are still having issues, give us a call at 866-922-3059 or email [emailprotected] and we can help! 2020 Audi A3 (8V) FWD S Tronic USDM For a more comprehensive array of port options, you can use multi-port adapters that come with an Ethernet connection -- make sure that the one you buy has the port you want. Last Updated: February 25, 2023 Click the icon that resembles a wireframe globe in the taskbar. Any suggestions? It also maintains the firmware upgrade process for your Accessport. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Have you ever been stuck on a screen with error messages like these when trying to install your Accessport or change maps? As it turns out, t=we discontinued support for the v2 a couple of years ago. Give the OBDII cable a nice strong push into the OBDII port under the dash. You need to ask whoever knows the password for it. hi there I have cobb AP and somehow my mechanic puts in an ecutek rom in my car. Plug the USB connector or cord into your computer's USB port. 2018 Audi A3 (8V) Quattro S Tronic USDM JavaScript is disabled. If you still end up scratching your head or if you discover that the issue can not be resolved, feel free to contact us for further assistance. We use cookies to make wikiHow great. For the best experience on our site, be sure to turn on Javascript in your browser. Your network's name will most likely have your router/modem name, model number, and/or manufacturer name in its title if the network hasn't been set up before. With the AP Manager program installed, make sure your computer is connected to the internet and plug in your AccessPORT to your computer. If you don't have an Ethernet port, that's OK; you can buy an adapter or dock and use that instead. If you have an Ethernet port on your laptop, all you need to do is plug an Ethernet cable into that port and connect it to your router on the other end. The V2 Accessport is only compatible with USB 2.0 ports. Why? I am experiencing a similar issue to the above, I have tried multiple ports cables and various adapters. Avoid entering sensitive data such as passwords or credit card information while using any network that doesn't have "Secured" under its name. I am going to have one of my customer service reps setup a support ticket and send you an email ASAP to further troubleshoot. You can connect to a wireless network by using your computer's Wi-Fi settings. I have checked the cable using a multi-meter, Check the voltage on the OBD port, I updated the firmware, I service the car myself so the ecu is untouched and tried various suggestions from forums. 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It looks like youve already reached out to our Customer Service Team and Jared has replied. I get an error unable to update OBD hardware (0) and I have a lot riding on this to make it work. I have never data logged before and tonight I was trying to send some data to my tuner but couldn't retrieve information off the Access Port. For the best experience on our site, be sure to turn on Javascript in your browser. I have a 2017 Audi A3 2.0T FWD. hi i have what seems to be an older gen cobb port and it was working just fine and now it does not turn on what so ever when plugged into the vehicles OBD2 port. Enter your network password. Sergio B. Your accessport will be turned on. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Bill. Subaru guy at heart, was lucky enough to turn a passion for cars into a career with COBB. Try the flowchart on Cobb's website. Both the router and the modem must be turned on. If you give us a call at 866-922-3059 or email [emailprotected], we can help you troubleshoot. Today, however, it's uncommon to see Ethernet ports. As always, the best solution would be to flash it to stock first, but, I get that that may not always be an option. Launch the AP Manager software. Hey, Ive got a cobb AP and had it installed on my previous car (2002 WRX) Completely uninstalled and unmarried it from my car and got a 2003 WRX and when trying to install onto the vehicle it gives me that error code I believe it could be the turbo timer installed from the first owner of the vehicle, Is there any way to fix that issue or would I have to completely uninstall the turbo timer and rewire the harness back to how it was previously before the turbo timer installation??? I've tried 2 different usb cables and still nothing. Connect your Cobb accessport with the cable of the obd2 port. However, you may not be able to do it with your native port selection. Modems usually only have one "Internet" port which is usually used to connect the router to the modem. I was able to get to recovery mode and got the car back to normal. Designated root has priority 32778, address 0019.e849.d380 Designated bridge has priority 32778, address 0019.e849.d380 Designated port id is 128.17, designated path cost 0 Timers: message age 1, forward delay 0, hold 0 Number of transitions to forwarding state: 1 Link type is point-to-point by default BPDU: sent 2, received 3800. Click on Filter drop down menu to show "All files". Locate your ECU data file and highlight it. All Rights Reserved. Refer to your AccessPORT manual if you are unsure of where these are.) - edited With that added, it would be the same as the $1k Accessport that comes with both. The level of need can vary quite wildly from car to car and from one situation.to the next. Even Key cycling, connecting a charger etc My small OBD Diagnostic tool does work but not the AccessPort. Stink Eye Mob #301 It has reset my gauges, and constantly shuts off. The installation process will overwrite your current tune, is your tuner a part of our Protuning network? Hi, I purchase a new AP3-AU-SUB-004 for my 2018 STI (from Australia). 2021 GTI S, 6MT. They're pretty large, which doesn't lend itself to the smaller, thinner designs of modern laptops, and current Wi-Fi speeds are more than enough for most needs, so most laptops don't come with an Ethernet port. I've also tried uninstalling all the usb drivers and updated them. DId you ever get help with this? If your computer isn't connecting due to software trouble, this will usually fix the problem. It had been working previously without a problem. After I do this it says: not connected What am I doing wrong. You may need to disable Wi-Fi or tell your laptop to prioritize the Ethernet connection to make the most of it, but the setup is straightforward. http://www.cisco.com/en/US/docs/switches/lan/catalyst4500/12.1/13ew/command/reference/S1.html#wp1070681. It sounds like you may actually be on the current firmware. trying to connect my AP top my Pc and it shows the same error message after the software tries to connect to the AP. My AP wont connect I believe the dealer updated my car. Connecting to Accessport Manager: Plug your Accessport into your computer Open up Accessport Manager Click "Connect" (if Auto Connect isn't turned on) Adding files to the Accessport: On the Right hand side of Accessport Manager select "Import File(s) to Accessport" Choose the file you wish to put onto your Accessport If you send us an email to [emailprotected] with more details, including the AP part number and firmware version youre on, we can better help you troubleshoot! Could you provide any reference(s) to explain this, or other, functional difference? So when we configure switch port as access port and portfast is enabled and we connect it to another switch they should not send. Your Ethernet cable shouldn't be longer than 100 meters, and 90 meters is commonly accepted as the maximum effective length. Let me know if that comes up. For additional info on USB storage on Windows and Mac, check out our guide on ways to use a USB flash drive. All Rights Reserved. Almost certainly, yes. Hey Steven, what is the Accessport part number and firmware version? 2019 Audi A3 (8V) Quattro S Tronic USDM Epoxydude /Getty Images. Choose the Wi-Fi network you want, then select Connect. That firmware version is older and may be from before we made USB protocol changes. I recently purchased accessport AP3-VLK-002-DSG. If your computer does not have USB 2.0 ports, a USB 2.0 hub to connect the Accessport to the computer will work. Customer Support Phone: 866-922-3059 Says turn ignition to off, which i didnt do and after a few minutes all the lights go black. If all checks out, you may either have a bad motor or sensor. Usage of this posting's information is solely at reader's own risk. I have a sub V3 Accessport and the accessory will read the gauges but the accessory says to verify that ignition switch in the on position when I was going to check the idle. 3. 707-332-3534 Port path cost 19, Port priority 128, Port Identifier 128.71. Your laptop should recognize the Ethernet cable as soon as it's plugged in, but make sure you've plugged the other end into the router, as it won't pick up the connection otherwise. USB 3.0 is still a problem so make sure the USB ports on your computer do not have the blue insert in them. Accessport Manager for Windows and macOS is the all-in-one Accessport management software. How do I connect an Ethernet cable to a wireless router? I connected to switches together under vlan 10 as access ports they have same config as below. Connect the Accessport to your computer with the provided USB cable. Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. Your email address will not be published. Try that first, if you still have issues, give us a PM and we will see if we can't try something else. Save my name, email, and website in this browser for the next time I comment. EXPLORE TRAINING > JOIN MICROSOFT 365 INSIDERS > Maybe better yet start offering them for sale as part of an Accessport packagecould make a few bucks and clear up so much of the message board chatter. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. You would need to use the Tune > Restore OTS Maps function and it will then show the newer map versions downloaded in firmware. So one side had port fast configured it STP shows as edge port type and it is sending BPDUs. Hey Aaron! If you dont see one of the network icons (or a similar one) shown in the followingimage, select the Up arrow to see if it appearsthere. If it won't recognize the AccessPORT, try a different USB port. I registered my AP V3 to a subaru 2016 wrx firmware is v1.7.3.1-17011. Describes the OpenSerialPort method, which creates and opens a System.IO.Ports.SerialPort object. Thanks! There are a few things that could cause that issue. What is the differance to the mk 7 gti accesport update that is 400 ddollars and the normal one with transmission that is 1000? Ive tried every port on my laptop and im using the ap cord but have also tried another cable. I will have our Customer Support team reach out to you and help to get this resolved as quickly as possible! Here are the instructions: https://cobbtuning.atlassian.net/wiki/spaces/PRS/pages/62357749/How+To+Update+Your+AP+s+Firmware. If you haven't changed the network's password from the factory default, the password can be found on a sticker that's usually on the bottom or back of the router (or modem/router combination) or in the user's manual that came with your modem or router. All Rights Reserved. Describes the .NET Framework SerialPort class. When configuring VLANs on Cisco Switches, you must add a user on the network to the created VLAN. This process ties ("marries") the . To unmarry your Cobb Accessport, simply follow these steps: 1. They are available for both Windows laptops and MacBooks, so whatever laptop you have, you'll find a docking station that can work with yours. By using our site, you agree to our. The V3 Accessport is USB 3.0 compatible. Sorry for the bad news. If you're connecting your computer directly to the modem on a network that uses a separate router, unplug the router from the modem's Ethernet port before proceeding. [emailprotected]. Where the latest one shown in the window, is v1.7.3.1-16510 Were you able to find a solution to this error? If you continue to have issues, please reach out to our support team at 1-866-922-3059 or [emailprotected] and well get it squared away for you! Understanding Access Port. I can still import maps and export logs. Today, internet access is needed to do just about everything. How To Fix:Connection Issues with Computer Applicable Vehicles : All Accessport Compatible Vehicles Diagnosis Flowchart: If you get to the end of a path and your problem still isn't solved please contact COBB support at Phone: 866.922.3059 support@cobbtuning.com Copyright 2023 COBB Tuning Products LLC. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Connect-a-PC-to-a-Network-Step-1-Version-4.jpg\/v4-460px-Connect-a-PC-to-a-Network-Step-1-Version-4.jpg","bigUrl":"\/images\/thumb\/1\/10\/Connect-a-PC-to-a-Network-Step-1-Version-4.jpg\/v4-728px-Connect-a-PC-to-a-Network-Step-1-Version-4.jpg","smallWidth":460,"smallHeight":342,"bigWidth":728,"bigHeight":541,"licensing":"