Please, The subscription details associated with this account need to be updated. First of all, please accept our apologies for the delay getting through to us. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,396 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. I'll be sure to pass your thanks on.We're looking forward to welcoming you on-board in future.Kind regards,JamesBrittany Ferries, We have due to the current situation, had to change our ferry several times. Good afternoon,Thank you so much for your review & compliments concerning my colleague Jessica. You need to enter your email and friend's email in the recommended friend item of Brittany Ferries. Our original booking made in January for April was cancelled by the ferry company. Second is pay 50% and get some other benefits but you only get a voucher refund.The most expensive is the flexi fare 25% deposit and amend up to 4 hours before Want to know more about our cookies and how they improve you're experience? Their overnight flight from Portsmouth allows you to arrive in Le Havre early at 08:30, allowing you to stay as long as possible. Please email pct.enquiries@exelaonline.com quoting Refund Required along with a proof of bank details in order for the refund to be processed. With its excellent road network connections, you can enjoy a hassle-free journey. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Hello 'Maps823647'I am sorry to read that your sailing was affected by the suspension of our services due to the COVID-19 pandemic. Potty they have no competition,will look for alternatives in the future! :)We look forward to welcoming you on-board in the near future.Best regards,JamesBrittany Ferries. Cabins were pokey. I guess Ill be going to my bank. Very clever. We do normally get brilliant feedback about our cruise ferries and the ambience on board. I have been unable to locate your booking to record this compliment for the crew. Michael O'Leary (Easyjet) was interviewed on the telly this morning. Writing this review as we are late getting into port, again. Ich musste die Reise stornieren. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. From Hello Mr Foster,Thank you very much for your review - it's much appreciated. The price difference was about 185 we are still waiting for it to be refunded. I have also tried phoning on two occasions but gave up after 20 minutes on hold. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You have paid 20.00 amendment fee as per the terms and conditions of your economy ticket and the remaining 6.00 is the difference in the cost as you have amended the outbound crossing date. Kind regards Jane I have no desire to run through the whole complaints process, contacting ABTA etc but I'll do it if they make me.Very, very dissatisfied with this response which may cross into illegal business practices - certainly unethical. They will answer your email as soon as possible. Furthermore, I'm sorry to hear that you experienced an error on our website and I'll be sure to pass on your feedback to our IT developers. Before this, you can only receive a partial refund via a travel voucher. Refunds are based on the following scale Period of notice given before first scheduled departure, Cancellation Charge,Refund of balance Over 46 days, Deposit + amendment fees + service charges, By method of payment 6 - 46 days, Deposit + amendment fees + service charges, As a travel voucher 0 - 5 days, 100% booking value, N/A Sign final reduction the Newsletter for Promotional Discounts and Special Offers. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. 3. standards have drifted downwards over the years. I told them this was probably not legal per EU regulation and I would raise to ABTA if they did not provide a refund. This May, we provide you with 21 fresh Brittany Ferries Discount Code. Call 0330 159 7000. My original e mail to customer services was on 28/2 nearly six weeks ago and before the strikes in France, Dear Kevin Prideaux de LacyThank you for your review.I am sorry for the current response time from Customer Services, this is due to the many sailings affected by National Strikes in France recently, and still ongoing. They held firm and said no.After a few days I received an email telling me the following: "Following the cancellation of your Brittany Ferries sailing; please find attached your cancellation invoice including a summary of any monies that will be returned to you, by method of payment. If cancellation and curtailment cover for strikes (sometimes called delayed departure and abandonment cover) is included in your policy, and you booked your travel insurance before the date when a planned strike or industrial action was publicly announced, your travel insurance should cover your journey being delayed or cancelled by more than 24 hours. Please note our sailings are priced individually. 10 days ago I decided to email to Comfortable crossing and good catering facilities on both crossings from Portsmouth to Caen. Do not want to pay for full price?Brittany Ferries 20% code without paying extra money when using discount code at Brittany Ferries.The entire site is open for you. Financial coverage will be up to 80 per night. I'll be sure to forward this on.We're looking forward to welcoming you back on-board in future.Kind regards,JamesBrittany Ferries, Dear GlynThank you for your review. Instead you can Book with Confidence knowing that you can amend your travel dates without incurring an amendment fee during 2022. However, be sure to read the small print if your travel insurance policy isnt a new one you may need to upgrade it. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. We have had sailings cancelled by them and have yet to receive any notice. We appreciate your patience during this time. We have always found the staff friendly and efficient and we have been accommodated without any problemsExcellent service and customer careDenis, Good afternoon,Thank you for your review - it is greatly appreciated. Your reset password link has been expired. Further 75 off Selected Crossings at Brittany Ferries. We know that the wildcat strikes arent Brittany Ferries fault but we did feel let down.. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Hello Kath,Thank you for taking the time to leave your review.I am sorry you did not enjoy your experience on board the Galicia. It pays to shop around for your travel insurance: for example, Columbus Direct and Aviva both offer add-ons to cover airports and ferry ports unexpectedly being closed because of strike action. Rest assured, we will continue to sail on our routes from Dover, Hull, Cairnryan & Liverpool in line with the Governments travel advice, and will notify you in the event that there are any changes. WebBrittany Ferries is your route to an extraordinary time in France and Spain. Forget it, their response is that " we'll send you a voucher". I doubt this will go ahead. Free shipping does not include promo codes items of Brittany Ferries at brittany-ferries.co.uk. You are using an out of date browser. As your sailing in August is still scheduled to go ahead, if youd like to cancel as a precautionary measure, the tickets cancellation policy will come into effect. Food was generally good, but perhaps more fruit might have been made available. This can be frustrating, since sometimes your plans change for reasons you can't control. Brittany Ferries Student Discount: Exclusive offers for all students.Get yours now. Exploring Venetian Waterways by Boat and Bicycle, Venice, Beware UK passport renewal and holiday scams, Accommodation Review: Bude Coastal Resort, Cornwall, Travel Guide: El Salvador, Central America. Contact the company at existing.bookings@brittanyferries.com. Choose from self-catering cottages, campsites and hotels - there's something for every taste and budget, making your holiday in France the perfect one. The value of the Refund Credit Note will also take account of any vouchers provided by airlines to the customer for travel that forms part of the package. With five scheduled night sailings a week from Sunday to Thursday, you can set sail and wake up in France the next morning. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Regarding the trip itself its only in February so will review that aspect then but have no doubt it will be just as high standard of service and support. Brittany Ferries - 20% Service at just 2 days. Id paid the outbound in full but only the deposit on the inbound as, by the time the balance was due, I could see that ferries would be cancelled. Far too expensive overall ,food especially dreadful on Galicia ,sailing from Bilbao to portsmouth.and cabins overpriced,could get a comfortable hotel room for what we paid for inside cabin ! WebCustomers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, Registered in England No. Unfortunately, we were unable to operate a passenger ferry service in order to protect both our crew & customers. Brittany Ferries: Cancelled crossings - NO REFUNDS! Find 50% saving Selected Trips to France with Brittany Ferries.Just take advantage of this offer to save some cash. The professionalism displayed by the staff in ensuring every safety process was implemented during the pandemic was exemplary. Dear FrancesThank you for your feedback about our website and customer service, we appreciate it! I appreciate the frustration and inconvenience this will have caused and apologise.Best wishesSimonBrittany Ferries. In the event of cancellations, monitor the ferry operators website and Twitter account. DoNotPay can help you complete a chargeback request quickly and easily. My call was not disconnected by my provider. The discount will be shown on the payment page and this is where you add the refund credit code as well, you need to tick 'yes' when asked if you have a refund If your travel plans change at any point, getting a Brittany Ferries refund can be difficult or impossible. I am sorry to hear of your disappointment regarding your recent sailing with us and I'll certainly pass on your valuable feedback to the relevant department. BF will deny all what I have said of course. Brittany ferries, no refund [Re: John V6] #642996 08/06/20 01:40 PM 08/06/20 01:40 PM: Joined: Sep 2017 Posts: 177 Devon, UK. Dear JohnThank you for this positive review of our on-board safety. Very bad!!!! 3 Nights just from 2 on Selected France Hotel Bookings at Brittany Ferries. Before your trip, take out adequate travel insurance that includes cancellation and curtailment cover. Not 100% sure but I would have said you'd be claiming against next year's policy, ie the one in which the trip was due to take place. Reporting back as promised. Wait for 15 minutes then get through only to be immediately cut off !!! Funds Transfer Status: Eligible: Book-Entry Securities Transfer Status: Brittany Ferries: Demand Refund - See 3,404 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Portsmouth is the most convenient port for those coming from London, less than two hours away. These tickets require a 25% deposit at the time of booking. With the easing of rules, we are no longer accepting requests for credit notes. Get more orders and save more with discount code. Brittany Ferries credit notes are valid for travel for 2 years. What time is Check-in? When do I need to check in? Check-in closes 45 minutes prior to departure for all routes. Brittany Ferries recommend you check in at least 90 minutes before departure. Sadly we had to book for our meal in a queue. Verification can help ensure real people write reviews about real companies. Choose the most convenient route and shorten the drive to your destination, saving time and money. Terry Aliffe said: We learned of the ferry strike on an expat forum, before receiving a text from Brittany ferries. Refunds are made via the method paid, so if a booking has been paid for by voucher the refund is made in the same way. Regards . However, your 10 vouchers are a separate benefit of being a club member so this remains unaltered.I am sorry for any disappointment caused but hope I have clarified the reasoning behind the decision.Kind regards, NiamhBrittany Ferries. Say that an announcement is being made. Thank you for your constructive feedback about electric cars.Best wishesLucyBrittany Ferries. Companies are issuing Refund Credit Notes for all types of bookings except flight only. Booked to travel from Portsmouth to Santander in May and obviously due to the current situation the crossing is cancelled. Jon W. Dear CustomerThank you for leaving your review.I am sorry that you are having difficulty trying to get through to us, our contact centre number is 0330 159 7000 if you still need assistance.Kind regardsKirstieBrittany Ferries, Ferry to Santander from Plymouth. Many passengers were travelling without adequate insurance to cover the inconvenience and associated costs of cancellation caused by strike action. 2023 www.promopro.co.uk Over 250K+ free discount codes and vouchers for 20K+ of stores. Refund Code For Brittany Ferries May 2023, Brittany Ferries Advertisers Discount Code, Brittany Ferries Friends And Family Discount Code, Not only can you have a comfortable and pleasing shopping experience at Brittany Ferries, but also have access to, It's a wonderful thing to refer friends via the referral program to Brittany Ferries. Plan your route based on their driving distance from Le Havre and discover their exclusive selection of holiday accommodation to suit your needs. Not sure what to think of our situation. I understand that I am entitled to at least 50% refund when ferry is delayed 6 hrs or more.My email address is: [protected]@gmail.comAnnie Cook Read full review of Brittany Ferries Helpful? Would like to book a sailing to Bilbao for mid May but cancellations - if you can make sense of the sailing updates - appear to make this something of a gamble. Daily in April. If the seas are stormy, ferries may be pulled or delayed for safety reasons. Dear 'Ron S', I am sorry but we're currently unable to operate a passenger ferry service in order to protect both our crew & customers and weve had to close most of our telephone lines and temporarily resort to an email only customer support network.For sailings that were affected by the suspension of services, we've automatically cancelled the bookings and been in touch via email with regards to the refund. WebBrittany Ferries refund policy didnt hold water Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from All affected bookings were automatically cancelled and offered a refund credit note. In most cases this should show on your card within 5 working days but this may take longer depending on your card issuer. All affected bookings were automatically cancelled and offered a refund credit note.Our contact centre was and is still open, but we've had to close most of our telephone lines & temporarily resort to an email only customer support network due to the demand. Our freeholder hit us with 3,800 insurance bill. Website says not available, (even if we book 3 months in advance), and I suspect that is not true. Good afternoon DavidThank you for your 4 star review.I am so pleased to hear that you enjoyed your time on board with us and that the grandkids were well entertained!Hopefully we will be able to welcome you all back on board soon.All the bestNiamhBrittany Ferries. Email Contact the company at existing.bookings@brittanyferries.com. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? had an email from Brittany Ferries to say they have issued a voucher for 500 to be used for a crossing in the future. Kind regardsLeahBrittany Ferries, Gave up after 20 minutes on hold trying to resolve payment after you advised unable to take payment of a booking. On Santona we loved the lounge worth every penny. The voucher is valid until the date shown above and may be used as whole or part payment for any ferry crossing or Brittany Ferries' inclusive holiday. If a voucher of monetary value is redeemed for a booking of lesser value than the face value of the voucher, no differential refund can be made. Replacement vouchers will not be issued. Any comments made on this website are the views of the respective poster, and in no way represent the views of the VW California Club Administration or VAG. According to comparison site, Money Supermarket, if youre booking a cruise and need insurance to cover this type of holiday, conditions will vary according to the insurer. The team were very efficient. If they choose an alternative, the amount of the unused fare can be refunded or credited for their next trip. In most cases this should show on your card within 5 working days but this may take longer depending on your card issuer. We had a premium booking, boarding was so slow, but we did get off first. You'll never receive marketing from anyone but us and you can opt out of receiving this information at any time by clicking on the unsubscribe link in any of our emails. Redeem your voucher On the payment page, select voucher as your payment method, enter your voucher code and submit your booking. I am sorry to hear of your dissatisfaction, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible and we do appreciate your patience and understanding.We hope that despite your disappointment you are looking forward to your crossing. For traveling from Portsmouth to Le Havre by ferry, these Portsmouth and Le Havre maps will help you determine the driving route to and from the port. Although Brittany Ferries were initially insistent that the voucher was the only option they now have on their website an option on the Contact us page to request a Charmed! Webaffinity credit union: 4600 n w 2nd ave/ des moines: iowa, 50313: 273074504: affinity credit union: 475 nw hoffman ln des moines: iowa, 50313: 021283547: affinity federal credit The team, who are mainly made up of remote workers, are responding to the emails & forms as quickly as they can but due to the volume of disruption and contacts received this is taking longer than usual.If you are unhappy with the refund credit note please contact our team here https://www.brittany-ferries.co.uk/information/contact/form Kind regardsJaneCustomer ServicesBrittany Ferries. You can share and help Brittany Ferries certification courses with your friends and save them with voucher codes through these products. You never know these travel organisations may even stop ripping people off during school Holidays ! www.connexionfrance.com Il est interdit d'interdire ! Refund Credit Notes - Guide for customers, Refund Credit Notes - Guide for licensed tour operators and travel agents. Good afternoon,Thank you for your review complimenting our colleague Karen in the contact centre. Registered office: 1 London Bridge Street, SE1 9GF. It was presumably cancelled due to low numbers / cost ineffectiveness, not any legal issues.After waiting ~1h to get through on customer support via the phone we were told we could only receive a refund via voucher. Depending on your circumstances, you may find your travel insurers can help. So we pay our cabin more than a room in an hotel. Find new 100Percentpure discount codes at PromoPro.Enjoy Extra 10% Off Sitewide without paying extra money when using discount code at 100Percentpure.Buy more and get savings. Brittany Ferries: No refund for cancelled bookings and washed their hands of customers at the worst possible time. And last but not least, you are often in for a very short night with a 5 am wake up if you want a breakfast. But you might be able to make a claim for a refund under a voluntary scheme called 'chargeback'. Enter the email address associated with your account, and we will email you a link to reset your password, By clicking "Save and continue" you are confirming that you accept our With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. For most ferry passengers, their travel experience will be smooth sailing. This means promopro.co.uk may receive a commission when you purchase a product through our outbound links. Brittany Ferries: Refund Refund Refund - See 1,191 traveller reviews, 449 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. I'll be sure to forward your compliments on!We hope you enjoy the rest of your weekend.Kind regards,JamesBrittany Ferries. As easy as it could be to book ferry crossings on Brittany Ferries and crossing times are so convenient for us as we have a holiday apartment in the Vendee region so great arriving at 8am and easy coming back on a mid afternoon crossing on the Plymouth to Roscoff route. According to Aviva (who have stopped selling new policies) it seems you can renew with the existing cover, so Ill be renewing our policy in August to protect against cancellation of flights we have booked for October which may be cancelled after August. BF are currently offering to rebook later in 2020 or a refund credit note for cancelled holidays till 15/6 and not a full refund as they should under ABTA rules. WebRefund Request This form is to request a refund from National Sports ID. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. The process was hassle free. This is a normal experiance when trying to telephone them. I have been pondering what the situation might look like once travel and holiday restrictions for us going to the EU are lifted. Check out what 24,729 people have written so far, and share your own experience. Brittany Ferries issued us with credit notes. For a ferry booking, there will be no ATOL protection but there may be ABTA 894646. Redeem your voucher on your next ferry booking Book Now Terms and Conditions Although this is generous, I would prefer the monies paid now for obviously reasons. View our current holiday terms and conditions. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Super slick operation and fast turnaround by the Plymouth team. Cancellations can be caused by adverse weather conditions and technical failures. The recent industrial action by French crew at Brittany Ferries left the entire fleet unoperational and caused havoc for travellers and companies that rely on shipping their goods between England, France and Spain. Please reset the password again. The call connected , answered then disconnected. Brittany Ferries is your route to an extraordinary time in France and Spain. Recommended experiences in and around Portsmouth. Please be assured that our team are working hard to constantly improve the user experience on our website and your feedback helps us to do this. For example, if you are travelling in a motorhome that exceeds 3m length or with a trailer, be aware of which ferry operators can and cannot accommodate it. Blamed on the weather but we were late loading, so make of that what you will. Therefore, I'll pass on your valuable feedback to the relevant department. Companies can ask for reviews via automatic invitations. We have booked to go away on 3rd September Stena Lines Harwich - Hook of Holland then Return Santander - Portsmouth on 28th September. I am sorry that you had such a long wait to speak to an agent, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer all communications as quickly and efficiently as possible. Apparently it will take weeks/months to process customers refunds, due to lack of staff resources.