Please read our. This caused bounced checks for which I doubt I will get reimbursed at this point. If you need to return your mask under the 30 day risk free program you can print off the return label to be able to send back your mask. However, the woman we were told administrates the front office is a completely different story. BBB File Opened: 8/9/1994. I was transferred to this Cathy person. Lincare Pharmacy Services delivers your medications straight to your home when you need them. Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. I purchased a C-Pap machine from your company I believe around 3 years ago from your Visalia California office. Lincare did EXACTLY THE SAME THING TO ME last year. We're transforming how respiratory care is delivered in the home to provide comfort, convenience, and the utmost in personalized care. I finally sent a letter to my Medicare Advantage and also Medicare. Lincare also maintains accreditation for medical equipment management and pharmacy services. All orders are shipped FOB Paterson, NJ (unless other terms have been prior negotiated and approved by Reliant Ribbons Bows and Trims Management) Unless otherwise specified all orders are . Yes i have a question. That's why Lincare provides a variety of oxygen products and delivery methods tailored to serve your individual needs, lifestyle, and treatment goals. Have been trying to get a double billing problem fixed for a couple months Im supposed to have a credit but they still keep double charging also takes forever to talk to someone on the phone have been a costomer for 20 years but thats about to change. lincare has gone from the best to the worst. With good equipment and good service. This icon indicates that you are leaving the Company's website. Are they kidding? No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them. I can't imagine this recall business will make it any better (I have a dreamstation). But Maybe I will be successful finding the right mask on Craigslist or EBAY and avoid my gem of a supplier that I gladly rate as one star because zero is not an option. You will be contacted by a rental specialist within 1 hour (open 9AM - 5PM MST) to provide a quote and finalize your order. Their respiratory 'specialist' is a joke, won't return phone calls, and tend to just forget about me. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. Meantime, I have horrendous headaches every morning, my blood pressure is up over 170/75 and I am exhausted by my severe sleep apnea. Shipping costs are not refundable. By submitting this information, I authorize LincareCPAP to contact me by phone or email. Claim your listing for free to respond to reviews, update your profile and manage your listing. and. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. But this morning, I've phoned them (so far) 5 times, and each time, I end up with their endless "hold music" loop until I hear either dead silence or get disconnected. Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. Unfortunately with Covered California choices are limited and the insurance world has become very people unfriendly. We know having a respiratory illness doesn't define who you are. I sent them the 2nd of 3 installments. Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. Below we'll go over why you need a return policy, show you some examples, and provide you with a free . Lincares data-driven program offers individualized therapy and support so patients can get the most from their respiratory treatment. This review was chosen algorithmically as the most valued customer feedback. Coverage and Compliance. It is an investment in your overall health . We are offering CPAP machine And Bipap machine for rental and sales. My mom has several severe medical conditions and requires oxygen to live. You may also need to remove the regulator. This is messing up people healthcare! If you're concerned about your health or worried about specific symptoms, please consult a doctor. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always. The 30 day refund window is counted from the day CPAP.com ships the product to the purchaser until the time the purchaser ships the product back to CPAP.com. Website doesn't recognize customer ID, rejects enrollment. All of our rants and raves are exactly that, rants and raves. I have to order my own Canula now because they said they can't order them anymore. Home Respiratory Care, Respiratory Supplies & Equipment | Lincare I took me literally hours of trying their phone number to get through to a person, and then several transfers, disconnects, etc. They claim I have not received and mask replacement or C-PAP supplies, because I do not have an RX on file. Local office referred me to corporate office, referred me to person who helps with unresolved issues. You can view your profile, see your account balance, view signed documents (PDF's), submit and manage requests, view current orders and order history. Then tried to pay it online b Follow these steps to dispose of your empty oxygen containers: Determine whether you have aluminum or stainless steel containers. When I returned It It took me calling them and then they said they resent tubing and gave me a false tracking. Today, 4/18/16 will be the eighth week I will be calling lincare about why I still am not getting my cpap supplies despite the fact that an order has been with them since january 2016. Issued/signed by a Sarah Riggs. Beyond Frustrating. Please note, if you live outside of the contiguous 48 United States, CPAP.com will not be able to send you a return label. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! Our trusted oxygen solutions can improve oxygen intake, improve breathing, increase stamina, and enhance your overall quality of life. Use Your Medicare Benefits Today! We offer detailed product pages, a mask sizing guide as well as a 30 day risk free trial on mask purchases. Welcome to the Lincare Patient Portal! Providing the largest variety of CPAP machines and CPAP masks, we want YOU to make choices about your sleep therapy and try the newest products on the market. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Headquarters. Absolutely useless! Finally they told me their computer doesn't show any mistake, so I had to make time and take time from my ill daughter, to prove their error. Patients following this at-home respiratory treatment can benefit from uninterrupted sleep, increased alertness, and improved cognitive function. During one of my last calls, concerning a portable concentrato, I overheard the girl in the office saying that their account with the purveyor was on hold and they couldn't order anything. If you are interested in receiving your CPAP supplies from Lincare, give us a call today. It was then 5:32pm I get a call from an employee who told me traffic was bad so it would be between 11 am and 1 pm on 3/8/16 and my normal driver would handle it and hung up. do you sleep well ? Despite me having good insurance, I've decided to not go through it regarding my bipap machine. I was a Lincare customer for 3 years and it was an awful experience. I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. In OCR's letter dated January 28, 2014 (Notice of Proposed Determination, which is attached hereto), Lincare was notified of the When I received their bill for the accumulative remaining charges, it was a surprise, to say the least. Thank you Disgruntled Brian Lord. If you suffer from obstructive sleep apnea (OSA), you're not alone. Phone 1-800-877-4910 Email mdINR Information Address mdINR 45 Turner Drive Middletown, NY 10941 Phone: (800) 877-4910 Fax: (877) 222-6580 Interest paid to the financing company can not be refunded. My husband was put oxygen about 5 or six years ago. Care Check is a complimentary service that leverages education and early intervention to slow the progression of COPD. Then the mask /hose broke and I'm on day 5 without using it, calling every day without a call back! I have made a complete history, day by day, hour by hour at times. And I had to use bottles till they picked up more the next day I am still trying to get our money. Lincare is a contracted Medicare Provider for CPAP Equipment, Supplies and Services. http://srivari.org/. That person knows nothing, referred me to billing. To just let people hang there does not go along with your Own Mission Statement with standards of excellence and care. The staff is amazing, caring, so helpful. Just because you wear a medium mask in one model, do not assume you wear a medium in another. LinCare has a rating of 1.46 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. Lincare is a DME supplier with a wide range of high-quality options to help you live your best life, Oxygen concentrators and portable oxygen, such as high-pressure cylinders, are designed to meet your every need, CPAP machines and bilevel devices help ensure a restful night's sleep, Nebulizers provide safe delivery of respiratory medication, Lincare specializes in ventilator equipment that makes life as comfortable as possible, while enabling complex treatment. Durable medical equipment can help mitigate the obstacles that come along with certain conditionsthink of DME as an investment in your quality of life. Run! The phone number they gave (that I'm calling) is *******755. I am on a fixed income, & the total remaining bill was higher than I could pay in one lump sum, so I decided it would be reasonable to pay it in three installments. Tip for consumers:Don't use this company for your life saving equipment. My insurance company was paying for my machine and supplies. 30 day risk free is offered at no cost for ALL complete masks (prescription required masks). You have 60 days to return unopened supplies. After a week, I called them numerous times to change it to a nose mask and gave up due to no response/call back (past the 20 days - couldn't get anyone to actually pick up the phone!). This is a requirement for DME durable medical equipment suppliers for Medicare contracts. Is that why Lincare can treat people the way they do is because there is no competition. She promised that this would cease immediately but it didn't happen; I still received two more invoices/letters. Spent 2 days trying to contact them set up a CPAP account and failed on the rare occasion they answer the phone they transferred me to somewhere else where they wouldn't answer the phone. Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. What a ripoff. This includes a variety of products and devices, such as wheelchairs, nebulizers, ventilators, and CPAP machines. 1024) sent a technician to pick it up quite soon. Lincare CPAP > Home. Somehow I will continue to reuse and recycle my husband's supplies. I waited over 45 minutes to speak to a customer service agent before I hung up. Nothing was ever done nor did anyone call to update me. Stay far away from this company. About Your Conditions. Firstly avoid this company if possible. I have no choice. This person should not be on the rode let alone the image I'm sure your not looking to put out there for all to see. I have struggled with this company for over one year because of Medicare requirements. I'm afraid the only decent comment I may offer of this location (4405 Stewart Ave SUITE B, Wausau, WI 54401) is for the on-site therapist, Jamie. Not only is her desk always a wreck, seemingly always strewn with Over the last 3 months I have been having trouble getting my billing correct with Lincare in Lufkin Texas. All my husband would like is his Full Face Mask ! ID it said it couldn't find my account. The manufacturer determines if the item will be replaced or repaired, CPAP.com cannot supersede the manufacturers decision. We can be reached by phone toll free at 800-356-5221, text:832-308-2219, or email: cpap@cpap.com. About a year into having my machine I went through several debilitating life experiences. High Frequency Chest Wall Oscillation (HFCWO). Liquid oxygen and liquid oxygen vessels: portables (including high-flow . Needless to say, I myself went into a personal tailspin. Michell W was very helpful of obtaining my new mask and contacted me about the process when I will be receiving my full equipment,. NOT ONE PERSON will pick up the phone. When we were stopped at the stop light & I asked him where he learned how to drive and that he almost caused me to wreck twice, he laughed & said your breathing right. Compressed oxygen: cylinders (Oxytote and straight-post), H-tanks, T-tanks, and other large cylinder tanks. I have been with Lincare for 5 years and during that time I have never EVER had any luck contacting the supply office. Good luck to us I guess. front office administrator needs replacing asap! When called to ask about it, got hung up on TWICE after waiting a half hour. We use cookies to understand how users engage with our website. A magnet will stick to stainless steel; it won't stick to aluminum. 29 days later I still do not have a rental machine, and the excuses are laughable. Called them to let them know, they said someone would contact me about it and I hear nothing. Refer to Company's Terms and Conditionsof Use for more information. Service 136. Anyway she came back on the line to tell me the girl in charge of ordering was out that day, and she would call me the next day. Finally had enough, and 2 weeks ago I mailed them a letter to them requesting them to fax my records over to another company. They suck. The first thing you should do is take Lincare off auto pay. Failure to comply with your therapy may result in you having to pay for your treatment. At Lincare, we are committed to providing quality customer service. Lincare Pharmacy Services delivers your medications straight to your home when you need them. LinCare is a Fraud. So when I got in my car I called them back ( I am on oxygen 24/7). I had my machine for about a year when I try to order a new mask .they had stop recording me and didn't call me now I have to wait now until I get appointment to check out my machine and then hope fully the insurance will accept my usage so I can get a new mask this could take weeks .They never answerer their phones there Its not a professional place to go to I'm sorry for my commitments but its true . This is the most inept company I have ever seen in my life. We were told right away that they only have 2 other people on her system (refillable) so service did not know much about them. Linking to a third party site does not constitute an endorsement by Company, And I'm on hold for 45 minutes It has been several years and I can't recall why I stopped but given my seven calls at one per week I am beginning to think the lack of response in carrying out my neurologist's order from 3/2016 may have been similar to when I stopped with them several years ago. DME is covered under many insurance plans, including Medicare. Really ? To avoid this, we make every effort to help you be sure of the sizes and features of all items prior to purchase. Note that insurance does not cover the below products and services. Whether you rent or purchase equipment, you may be responsible for 20% of the cost of the equipment, unless you have a supplemental insurance that may pay all or a portion of the out-of-pocket cost after meeting your Part B deductible. By exiting our site and going to an affiliate site you are acknowledging these services/products are not provided by Lincare and will not be covered by insurance. I. Lincare's Request for Hearing . Centralize your patient forms and documents, including Assignment of Benefits (AOB), financial hardship, disclosure and consent form (DCF), and more. Millions of people live with the adverse effects it can have on their health, mood, and energy levels. I can't believe that a company with 2 stars or less is even still in business. This happened at least twice a night, most nights more than twice. No material from this page or any LincareCPAP webpage may be copied, reproduced, republished, uploaded, transmitted, or distributed in any way, except where permitted under a written agreement with LincareCPAP. Have been doing business with this branch for the past 2 years. My mom was recently put on hospice and as part of the transition hospice provides new medical equipment. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. LinCare ranks 47th among Home Care sites. does medicare knows about this companies performance? The second bill from them the following month was again, rude & demanding. Now she told me my acct was inactive due to no activity! Called them on3/7/16 told them my machine was screaming and needed someone to come out and look at it. It's this mindset and hands-on approach that set us apart from others in the home respiratory care industry. To me this has been an unreal experience that to the point that I had to change companies. Terrible communication and extremely rude employees. After the company received a doctors referral for oxygen on Monday, it still hadn't been delivered by Friday. I called Lincare and was told that I would need to wait to receive the cushion from the CPAP supply center. On hold for over 20 minutes, then they just hang up on you, or they answer after 20 minutes, take your information and you never hear back. She is the epitome of care, concern and respect. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. In trying to get my problem solved I did not receive return phone calls and was passed from phone transfer to transfer when I did contact a person. Now you can get reliable, real-time results from home. I have been without supplies for some time now, and started re-using and recycling my husband's c-pap supplies when he receives new supplies for his machine. My husband is not sleeping well because of not having a right machine and supplies . During this time I lost my medical insurance and had no coverage. Now I checked with them September 2015. They are harmful to people not helpful. of Medicare-covered, home-delivered CPAP supplies: All material on this page are the property of LincareCPAP. against Lincare, Inc. d/b/a United Medical (hereafter referred to as "Lincare") is final. Please fill out our short form below to help us match you with a unit that fits your needs. They have poor customer care and hang up on customers repeatedly, Yes, Lincare is fraudulent. Zappos. Lincare is the leading provider of in-home respiratory care. I definitely would not recommend your Business to anyone that I know. Our PT/INR at-home testing allows Warfarin patients to monitor their blood anticoagulation levels at home. Shipping 79. At Lincare, we offer positive airway pressure (PAP) treatment to OSA patients so you can breathe more easily as you sleep and live more freely when you're awake. Lincare offers electronic and portable mist-inhaler solutions to fit your routine and respiratory needs. Well, two weeks later, they haven't done that either! THAT did not give me a warm, fuzzy feeling. We understand that every patient is unique there's no such thing as a one-size-fits-all approach to oxygen therapy. I except the fact that my account went into default therefore you no longer want to do business with me, but my account was paid in full, overpaid for that matter. At first I was impressed with Lincare and how they did their best for their clients. The 30 day risk free policy is designed to allow you to try out masks per manufacturer specifications and acceptable usage. Tip for consumers:Don't use them, their service is horrible. What adds salt to the wound is Lincare is the only supply company in our area. Does lincare accept united healthcare insurance? At Lincare, we take a patient-first approach in offering services and solutions tailored to each individual's specific healthcare needs. It usually takes 7-10 business days to receive your refund check via mail. CPAP.com will not be able to offer an exchange or refund for a product under recall. Whatever your lifestyle, we offer a variety of care options and home health supplies to fit your needs. Thanks, Milena Alexander, Issaquah WA Should you have any other questions, please contact me at [protected].