I am now unable to use the app/ being excluded from it for no reason. Recently, a man, whom well call Mario, was scammed. Speak with a person directly on the phone or via video chat. After the UPS staff told me that the tracking number was correct, but the destination of the goods was not the address I provided, but UPS could not tell me more details. The FBI explained on its website: "Investment or business fraud schemes will try to lure you in with the promise of low- or no-risk This is a very shameless one. This is the Level 2 or double whammy of the previous type of scam. Been waiting for months for their agents to help but they keep on ghosting. What could go wrong, right? For a lot more specific information about how to spot and report scam texts see the Federal Trade Commissions tips. I contacted eBay and eBay asked me to contact PayPal for a refund. Ebay says to send the empty box back. My account was banned after me just adding 4 listings. 3 Typical Mercari Scams Every Seller Must be Aware Of. Refund Policy: TacticalXAbs.com states I emailed the UPS staff, and the staff asked me to provide a picture of the eBay shopping, which has been eBays realistic shipping address. Yes, Grailed is legitimate. However, depending on what youre looking for, you might run into illegitimate sellers. Grailed has buyer protection services and policies in place to combat scams. First, if you make the transaction through PayPal, youre automatically covered by PayPal Buyer and Seller Protection. It works with Poshmark, too! Interestingly in the very same day somebody else left a negative feedback for the seller for a similar issue. She hadnt even had time to respond, before a polite man, identifying himself as Simon from Chase fraud investigation, called from a phone number that appeared to exactly match the 800 number on the back of her bank card. If youve done online shopping (or tbh any kind of shopping) before, it is so important to immediately check if all your items are present. I was sold an item with hidden damage and somehow PayPal sided with the seller and said there was no foul play with the seller's listing that made no mention and didn't show it in photos. I literally got scammed through Grailed with PayPal. Then told me not to contact Grailed/PayPal and when I inevitably did, they were angry and demanded I return the item. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. It is an absolute pleasure working hand in hand with Grailed team! Hi there, I requested some more information from you so I can look into this issue further, look forward to hearing back! I personally have bought thousands of items on Ebay and have never received an empty box. Grailed does it right and they continue to grow and make positive changes for their users. So frustrating. Of course it was an empty box, wet and torn open. Also never had an bad experience with buying. By clicking Sign up, you agree to our privacy policy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They are not able to authenticate Golden Goose sneakers purchased directly from Golden Goose. Very glad to hear you got your money back. After creating another account the same thing happened again and again. If you are a new seller, do listings for clothing and accessories that are not worth a lot. The question, "Is Mercari legit?" Eventually I reached out and he kept delaying and I knew it was a Mail tampering is also a problem. I hope Ebay take serious action against these scammers. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Non-serious company. If you suspect youre talking to a scammer, slow down and refuse to let them rush you. Matter of fact there are many scammers but they are buyers. 2. Every attempt Ive made to inform Grailed of this issue and serious mistake on their part, Im spoken to diminutively and disrespectfully without any acknowledgement of the problem that started the entire ordeal. Need to fund an easy way to reach support team. The FBI further explained: "Advance fee schemesask you to invest upfront money for a larger return later, such as a loan, contract, or gift.". This company has such a wonderful support team, they protect you from fraud and they take care of you immediately when you need their help. I managed to get this credited back. Additional bank protections might have helped Hinton, who said she reported the wire fraud scam that drained her Chase bank accounts just minutes after it happened, while the funds still appeared to be in her accounts, but was unable to get the bank to stop the transfers. It provides insurance of $200 in case of loss or damage to the item while in transit. Feb-09-2022 01:28 AM. A Long Island native, he joined Newsday in 2022. It is also easier to check for any damages on the orders and deal with the issue right away. For some sellers, meet-ups are more convenient, especially when you and the buyer live nearby. Typically, there could be additional charges if you transact with them, especially on third-party websites. Paid $245 for a pair of sunglass and got an empty package. Some pretend to offer jobs, only to ensnare people into transferring money out of their bank accounts for job supplies. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. OneShop is a great automation service that can help you grow your business. WebSo, can you get scammed on Grailed? They make matters worse for sellers by returning your item in an altered/ruined/soiled condition or sending a different, inferior (or gasp, a counterfeit!) Companies can ask for reviews via automatic invitations. By yesterday they sent me an email telling me that they didnt support my appeal because the seller provided evidence and I asked to see the consignees signature, but PayPal ignored me. However, in reality, they inflicted a minor defect on the item so they can force you to give their payment back. But looking online, I now see that there are many complaints about that website. I purchased a Chrome Hearts pendant from Grailed (which at the time was marked as authentic on the website). You exchange information, and the next thing you know, your credit card company is calling you for unusual activity. If you need more time, just let us know by replying to this message.. But we must do that fast. Been a member since 1999 and this is the first time this happened to me. While you would want to sell branded or designer items right away to gain profit, you have to start slow and low. Thank you for the excellent customer service! Easiest way lie, open a case and say item came broken or doesnt work. This is a complete fiasco. Weve placed this case on hold for 10 days to allow you to get an incident report. I am more than honest and dependable. Even your smartphone can capture the overall look and details of the item. The ups website showed that the goods had been signed. In any case Michael from Grailed did come through and therefore I have revised. If you are searching for scams against online buyers on Google, you will see results related to eBay dominate the search results. 3. Seller was uncooperative and wanted the item back, or no refund. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: And what is not eligible for return or refund: Almost all above points allowed for return/refund item not as described, undisclosed damage, incorrect/missing item could easily be prevented by the seller through complete, honest product descriptions. After the incident, Ive learned a few lessons that I want to share with you guys: 1. Not getting paid for the purchase and also not getting back your item is a total bummer, especially if you're relying on your reselling gig for extra cash as one of your side hustles. Getting positive feedback from them is crucial so you can build your reputation. Her only request is to continue your conversation on Whatsapp or somewhere else, for one reason or another (wonky Mercari account, preferred payment method not accepted, etc.). Mercari won't be able to protect you for something that didn't happen on their grounds, either. If you get anything asking for a gift card or an exchange of cryptocurrency, stop! Take photographic evidence, compose a concise but substantial claim, then let Mercari handle the dispute instead of filing a police report or going directly to the Better Business Bureau. I think youre a scammer or a total moron.You waited ten days to dispute the claim.An honest buyer would never wait 10 days and would check on their package immediately to file a dispute of an empty box.I side with the seller on this case.There should be a two day return policy like what offer up has because the scamming buyers out number the sellers by a ratio of 100:1. Grailed, look up the sole transaction for my Grailed username alexdamal8560. Requests for gift cards or other hard-to-trace forms of payment including cryptocurrency, PaypPal and Venmo. Some buyers don't simply nitpick on or make up a story about an item to be refunded for it. Not saying youre a scammer, just looking out. Grilled was so very helpful to me in regards of a in authentic product I bought on the platform a year ago. As a rule of thumb, act fast. That was our money that we were saving for our baby.. I sent the record to eBay and they had all the reasons to reject it. I asked eBay to step in and expected they could help get my money back because their eBay Money Back Guarantee program save me some times in the past. All in all, they killed it and helped me so much! What to do if you got scammed As a rule of thumb, act fast. Companies can ask for reviews via automatic invitations. I enjoy selling my products safely and securely with them behind me. Ebay is turning into craigslist and needs to be boycotted. During the pandemic, I was scammed. There are more than 362,000 robotexts being sent a minute in America, said Raja Krishnamoorthi, a congressman of Illinois, citing a 2022 report from Robokiller. For your peace of mind, you may want to avail yourself of the Shipping Protection offered by Mercari. Ebay opened a case. This is one of the greatest platforms to use for purchases and reselling. As a consumer I feel like this isn't fair for me to accept this customs fee under my expense. 2023 Trustpilot, Inc. All rights reserved. Now the seller claimed that I am lying. Providing great after-sales customer service prevents the case from escalating and reaching the Mercari team. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. If any one contacts you that you are not expecting, dont engage with them. If their buyer protection did not rely on a flawed photo authenticator I would be less hesitant, but thats not the case here at all. They gave me all my money back except a shipping fee for something they never shipped to begin with. Thanks, your message has been sent successfully. People using poor grammar can be a result of poor education, second language, learning disability, or several other factors that we are not going to disprect. Cash Any insight? My personal experience suggests that you can rely on Grailed as a seller platform. Outstanding customer service. Got a refund for a false item bought 3 Grailed offers no customer protection. After a few purchases on this site I've found items are not described correctly and/or I'm shipped the wrong item altogether. Honestly I loved shopping on eBay because everything is cheaper than other online retailers like Amazon, Walmart or Target. Not all online retailers and resellers have the time in the world to be checking their Mercari accounts all the time. Can somebody explain what the scam or how this one works. But she was transferred from one office to another, she said. They responded the same day and handled the issue. Seller did not send me my hoodie after two weeks and Grailed issued a full refund for me. The app also automatically delists once an item has been sold to avoid selling it twice to different buyers. After about 7 months I decided to sell the necklace and was told by the authentication team that my item was unauthentic. In this way, you can assure them that you packaged the correct items securely and as is or how it appears on the listing. Copyright 2023 Newsday. Many scam texts pretend to be from familiar companies such as Amazon, UPS or a bank. This was my first time using Grailed and I would love to use it more, if this issue gets resolved. may have crossed every seller's mind when the Japan-originated online marketplace first started creating a buzz in the US. Sign up on OneShop and avail of its 7-day free trial. What do you do if the courier steals? You can film yourself packing up the orders for an extra layer of security. Peter went ahead and solved my problem really quick. Never pay for expensive items with a bank account or balance! Grailed customer service is not helpful and my items seller was slow to respond and very unorganized. I just buy from Best Buy, Target, and Amazon as last resort. A real expert will determine the authenticity of the item even without labels (on the basis of seams, accessories, etc.) Anyone can write a Trustpilot review. Set. You know how I deal with people like that . This one almost got me. I had to pay a hundred bucks for ebays return shipping which was complete bullshit. Celebrate Earth Day with BLUETTI: Join the Sustainable Energy Movement Today. Be wary when you receive such a message. In the initial phone call, the scammer told the victim the rented car was found with drugs and blood in it, prosecutors said. Grant Parpan covers Suffolk County courts and federal courts for Newsday. 2. Banking services provided by Piermont Bank, Member FDIC. !Please re estate my account as again this is now the second time Grailed is messing with my main source of income. 5. In 2022 US phone users got 157bn robotexts , or more than 440 a person an 80% increase from 2021, according to the company Robokiller, which offers a scam-blocking service for cell phones. I should be able to have a second chance, Please and thank you, I have (appeal@grailed ) and no solutions has happened. In case they cant resolve your issue, you still can file a chargeback with your bank to get your money back. Do you realize at what disadvantage this puts them ? Customer service is top notch here. Im a ebay seller so I KNOW Them very well. The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Kai and Nico saved me from a sleazy seller who somehow got the best of me. ", The FBI said that this scam will "ask you to invest upfront money for a larger return later, such as a loan, contract, or gift.". 4. I immediately requested a to return the item and get a refund for the two purses and the seller gave me a hard time. A scammer would think twice about messing up with a seller with carefully crafted listings because they would be hard-pressed for hard evidence that you shipped a misrepresented item. It is simply an arduous process of going back and forth asking for photos etc only to ask you to go and deal with PayPal directly in the end. I would also try to look at this from the sellers perspective. As for scammers, there are indeed many everywhere; it sounds very presumptuous to just assume scammers only exist on websites like eBay. Sometimes, buyer scammers get away with their mischief, not because of a lack of strong evidence against them, but because of a seller not responding to the case within a certain period that she's supposed to. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. This is also useful for checking if everything is accounted for to avoid scams. This scammer had 155 feedback 100% 1 negative feedback being over 90 days old. TacticalXAbs.com lists their customer service info as follows: Phone Number: 775-204-1037. However, this is a hub for scammers and you are taking a big risk buying merchandise here. We do this to improve browsing experience and to show personalized ads. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc.