0000003912 00000 n I've got a project up in Michigan that requires a few utility poles that need to be relocated. Hi @user_6e9584, thank you for reaching out over our Comcast Business Forums. All they can do is reschedule. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. Do you have an existing serviceability request number and is your new construction home finished being built? Then search Xfinity Support to start a chat with us. We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. Thats why offering high-speed, high-performance connectivity on a powerful Gig-speed network can really make a difference. startxref I am so sorry to hear that you are still waiting for confirmation of serviceability. I have had this identical scenario happen 4 times now. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. We handle installation and activation, plus provide on-going support. and our I've talked to people in the actual construction department maybe 5 times. 2304870. I need to contact AT&T, WOW and Comcast to facilitate the relocation. We can help with both the service issues and the exposed cable. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Carroll County Department of Public Works Road and Utilities Construction Project Schedule for the Week of January 10, 2022; . These partnerships have proven to be key to the success of our Supplier Diversity program. How do you get service?! I've done that way of contacting you and it's gone nowhere. Whether your project is big or small, our powerful, robust network gives property owners, developers, and building managers the reliable connectivity their clients and tenants need. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I've been trying to get Comcast to come out to my home which is new construction for almost one month now. 0000202381 00000 n Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. Sorry about that. We can't cut our grass without moving the cable. . That tech put in an order for Comcast Construction to come out and drop the new cable, which was supposed to happen yesterday (August 28) between 8 am and 8 pm. Get Support Find an Xfinity Location Check the status and hours of locations near you. Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. 0000013245 00000 n Could someone reach out to me as well? How do you not have internal numbers to contact another internal department? DEPARTMENT NOT PRESENT CAMBRIDGE TRAFFIC DEPARTMENT No work Jonathan Brown (jbrown@cambridgema.gov) - for detour plans & line striping . I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. 0000004309 00000 n Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. Pittsburgh, PA 15235. I just did, now can someone finally help me? Comcast: someone below provded me with this number.. 1-800-XFINITY. @user_1eb5a5 Hmm. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. See https://comca.st/3vNQ9Ag for an example. Nurturing Diverse Subcontractors . Thank you! - Construct estimates for all Multi . Please allow us the opportunity to help and we will see what we can do. I've also been told that a ticket should not be closed without 1) a walk-out team inspecting the site and 2) Comcast providing a cost sharing price for installation. The work is done by a contractor Comcast hires. To send a private message, please click on the chat icon on the top right next to the bell. Sorry to hear about the trouble. Business Internet. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. Comcast has been forced to shell out $700,000 in refunds and cancel the debt of more than 20,000 Massachusetts customers after a state attorney general investigation found the company routinely jacks up consumer bills via a bevy of misleading fees. 0000002692 00000 n 198 41 He has quit taking my calls. Cookie Notice Can you please send me a PM with your name and address? Your business will experience a service interruption while network construction occurs in your area. Chat with Xfinity Get 24/7 help with any questions you have. Now were getting ready for whats next our next-generation network thats faster than ever. We actively create and expand opportunities for diverse-owned businesses in our supply chain. We can help with both the service issues and the exposed cable. We are having exactly the same problem. I hope you are having an amazing day! Sales kicked me back to tech support. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. We began tracking our spend with diverse Tier II suppliers in 2012, and we're proud to have spent more than $1.8 billion since. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. @ComcastJodie I do not have a chat option. 0000012032 00000 n We know this can be frustrating, and ask you provide us with your, If your residence in the same area as your business location, your Xfinity services may also be affected. No tech arrived and when I called 30 minutes after the window had expired, customer service said tech noted noone was home. I would like to see what we can do for you. How do you get service?! I've gone in store, emailed, and called to try to get someone to set up internet with zero help. Were enhancing the network in your area to bring you the best experience possible. Yeah sounds like similar situation. Complete Project Reviews for scope and cost . 0 Let your business or community stand tall with a custom network infrastructure. If available, they will appear as. Again, I'm getting zero help. WILL MY XFINITY SERVICES ALSO BE INTERRUPTED? I called Comcast Business and was told the ticket was still open and I should expect someone yet that evening. I do not know what to do. "We delivered strong first quarter results as our . I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. Internet Products Overview. 0000004257 00000 n Did you make sure to scroll all the way up? Internet Help & Support. 130.9 mi Comcast Service Center. Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. Our team is here to help. I will be here if you continue to experience difficulty. That seemed to be really effective. Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. PHILADELPHIA, April 27, 2023--(BUSINESS WIRE)--Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended March 31, 2023. My husband runs a small business and we're really losing out. I want the service but something has to be done. Our goal has always been to deliver the speed, reliability, and performance your business can rely on. Grasshopper is a cloud-based, virtual phone system for small businesses. We don't have direct contact information to provide you, that being said, we can place a ticket into our serviceability division. 0000001138 00000 n I am so sorry to hear that you are still waiting for confirmation of serviceability. If anyone knows how to get in contact with Comcast or WOW! Your services will be interrupted during these updates. What You'll Find at Comcast. [h 07@AAPE:yX001H2d76H9/PZcKFF^ It's an absolute joke how terrible Comast service is. Give commercial spaces a cutting edge A high-speed, high-performance network designed for business However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Please help. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. Xfinity 10G Network to more than 17,500 additional homes and businesses across 450 miles in St. Mary's County, Maryland, delivering its full suite of Xfinity and Comcast Business services. Download construction standards to get started. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Not available in all areas. Good morning, gangelo88. Edit 2: Ill track my progress here and post any useful info I uncover: At&t: called a few numbers, got kicked to sales -> tech support -> advanced tech support (turned out it was just the repairs department) explained my predicament and that I'd been getting transferred all morning. 138.6 mi Comcast Service Center. Contact Comcast Each time the tech arrives to find no work has been done. @ComcastJodie I do not have a chat option. @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner.