Tune in to your favorite CW Pittsburgh shows. This year at RetailEXPO 2019, a major retail event in Europe with over 15,000 retail attendees, we heard a great deal of discussion about the future of retail and how to adequately prepare for it. It also takes just 5 minutes to lose a customer possibly forever. Here are a few ideas how Store Operations could benefit. With ecommerce taking up a larger percentage of retail sales every year, its important to prepare for the impact that this will have on your brick-and-mortar stores. Welcome back to the Reflexis Employment Law and Regulations Update! Where Are Banks Falling Short on Branch Efficiency? There seems to be gap between how banks approach market-level scheduling, like using float pools and float pool managers, and the best practices and technology used in other industries. o Real-Time Task Manager. What will your retail workforce look like on the road to recovery? Even though most retailers in the UK benefited from strong sales over the Christmas period, they have many hurdles ahead of them. Afrikaans: Barberaz, Savoie, Auvergne-Rhne-Alpes, Frankryk As retailers begin to re-open, they are putting the highest priority on customer and associate health and safety, while complying with a maze of regulatory guidance that varies by state and municipality. Welcome back to the Reflexis Employment Law and Regulations Update! In this months article, weve included notable changes in United States regulations from January 2021 onward. To miss it would be a crime. Its easy for inconsistencies to devolve into a Public Relations (PR) disaster. In this months article, weve included notable changes in United States regulations from December 2019 onward. o Employee Self-Service. o Workforce Scheduler Broadcast messaging is a useful tool for crisis communication. Speed is critical when it comes to implementing new technologies. Brick-and-mortar retailers are looking at strategies to make their Black Friday promotions stand out without burning out sales staff too early or giving in to holiday fatigue, by simplifying work for associates and balancing the added workload. o Q-Docs View Online Newsletter For example, according toCognizants RIS News 2015 Shopper Survey,30% of shoppers use Buy Online, Pick Up in Store (BOPIS) more than once a month. By being proactive and creating a robust toolkit to streamline store execution across your organization, you can ensure a successful reopening and create a safe environment for your store associates and customers. Point of Sale software provider Vend recently published a list of the "Top 50 Retail Influencers," which is described as a compilation of [], Big Data is Big News. For this podcast, we spoke to Jon Seddon, Senior Solutions Consultant, at Reflexis to learn more about the importance of recognising employees and how gamification can increase motivation. o Workforce Scheduler Applying Six Sigma in retail can increase customer satisfaction, but to do so, it is the methodologies and elements that are important, not the target itself. In fact, the industry is ripe for innovation to meet customer needs in the digital age. Getting everybody into Workday and onto a common talent management process was a huge win for us."Senior Manager, HRIS. Welcome back to the Reflexis Employment Law and Regulations Update! One factor that often contributes to retention is how engaged your store associates are. Solutions Discussed: In this months article, weve included notable changes in United States regulations from January and February. Our key takeaways from this years NRF revolve around the importance of the store. o Workforce Scheduler. This ensures that best practices are being followed in all stores and that reports are being translated into actionable steps for store associates to perform. o Advanced Analytics & Reporting, See how Shoe Sensation enabled visibility and provided managers with task insights. How Do Retail Employees View Store Operations? o Employee Self-Service Reflexis scheduling system has become the full time employees . Summer sales events are key to moving out this stock, requiring fast implementation and consistent store execution. With workloads increasing, new lines of business opening up, and more data coming in from IoT devices and other systems, store associates have more to accomplish than ever before. By optimizing labor and simplifying work at stores, you can empower front-line employees to be more engaged during their shifts, reducing turnover and improving the customer experience. Through the Knowledge Center, each solution within our single platform will have the latest documentation easily accessible. Belk grows its e-commerce business with a flexible HCM system. Solutions Discussed: These changes highlight the need for retailers to have up-to-date automated workforce management solutions to control labor costs and improve productivity and profitability. o Workforce Connect. From virtual appointments to dark stores, touch-free tech to increased employee expectations, understanding these 10 store operations trends will be key to achieving success during another turbulent year. o Real-Time Task Manager [ReflexisPlus] We recommend some strategies to overcome these gaps. Solutions Discussed: In the current world, transitioning from error-prone manual processes, to mobile-first, intelligent tools is key for efficient and effective inspections. Reflexions is the best Intelligent Retail event of the year, bringing together top retailers and industry experts. Explore how Lowes simplified store execution and improved employee collaboration with Zebra task management and communication solutions. How do retailers provide customers with the convenient, omnichannel experience they desire? With real-time task management and real-time intelligent communication tools, you can quickly and effectively execute Fathers Day promotions and sales, giving your customers what they need to celebrate with their families. Solutions Discussed: Despite recent challenges, branches and branch employees can have an incredible impact on the retail banks success. In this months article, weve included notable changes in United States regulations from September 2020 onward. Keep reading for 5 steps to do so! New models are required to quickly deliver productive customer experiences while protecting both clients and employees, including mobile appointment booking. Recently, RIS News held a webinar discussion that looked at how AutoZone is using intelligent workforce management to create more accurate labor forecasts and implement quick changes in response to COVID-19. Whether its the challenges that come with having an irregular schedule or the high turnover that comes from those challenges, store associates struggle when faced with inconvenient and ineffective schedules. o Real-Time Task Manager Social justice. By optimizing labor forecasting and scheduling processes, you can ensure that there are always enough store associates to complete critical in-store tasks, providing customers with a quick and convenient retail experience. Empowering a flexible, agile approach to your store operations is key to ensuring that customers can shop conveniently and safely at your stores. Beyond personal protective equipment, your organization needs protection at every level, from corporate down to stores. With Employee Self-Service, associates have input into the scheduling process, and managers easily factor in worker preference and scheduling fairness, with requisite days or hours off. In this months article, weve included notable changes in United States regulations from January 2020 onward. Fostering a coaching culture often comes down to using the right tools that empower a collaborative environment by streamlining communication and simplifying how associates complete work in stores. We rely on our personal devices to navigate, plan, and connect on the go. o Real-Time Task Manager [ReflexisPlus] But, brick and mortar retailers must find ways to free up store associate time to implement these great experiences. Click on your selection below: . With the right communication and task management solutions, c-stores can have the agility to carry out new product promotions, fulfill curbside pickup orders, and ensure a quick and safe customer experience. Solutions discussed: o Workforce Scheduler Artificial Intelligence (AI) can help bridge this gap and minimize disruption for the frontline. It's rated 2.91 out of 5 stars, based on 103 ratings. I can excess everything else except the clock. In this months article, weve included notable changes in United States regulations from August 2020 onward. If a store associate wishes to connect to Workday, Reflexis, or email while they are not on the Store network, they will be required to authenticate using MFA. Frontline employee engagement is important for retailers, but what makes an associate engaged versus disengaged? In this webinar recap, hear how CVS Health, an industry leader in pharmacy retail, optimized labor operations and ensured compliance with rules and best practices. Convenience stores are facing increased competition from Quick Service Restaurants (QSRs), dollar stores, and mini-marts opened by larger grocery and pharmacy chains. Jon spent 12 years working at Waitrose & Partners and currently helps retailers all over the world to simplify operations, improve communication and optimise labour scheduling. A common refrain from procurement and vendor management teams is that screening and onboarding a new vendor is lengthy, arduous, and complicated, but streamlining this process enables you to bring in innovative partners. Understanding the impact that omnichannel services will have on your organization is key to making them work for your customers. - Pricing system is terrible - Call-ins are too tolerated. As retailers reopening, its key to identify potential risks to employee health and safety and eliminate hot spots. Improving store execution and labor optimization processes is an essential part of accounting for the shifting tasks and processes involved in changing retail store layouts. We identified four key lessons from NRF 2019 that you can use to improve customer engagement, offer unique in-store experiences, and unleash the power of your store associates. Learn how Vera Bradley improved task completion rates, scheduling efficiency, and customer conversation rates with Reflexis. Amidst the narratives of retail apocalypse and the death of brick-and-mortar stores, Reflexions 2018 had a different narrative: optimism about the future of the store. When we think of Valentines Day, we think of gifts. o Workforce Scheduler By implementing real-time task management, you can streamline ship-from-store processes and ensure that your retail stores provide quick and effective online order fulfillment for your customers. Find out how Fanatics streamlined the execution of major promotions and improved corporate-to-store communication. To understand what the future of retail could look like, we sat down with Chris Love, Managing Partner Workforce Transformation at REPL, Oli Johnson, Co-Founder of Catapult and our very own Jon Seddon, Senior Solutions Consultant for EMEA at Reflexis. Understanding who your store associates are, they challenges they face, and how to prepare them for success is key to empowering an engaged and productive next-gen workforce. Patriots fans hope to cement their dynastic legacy, looking for their sixth Super Bowl victory since 2001. The advanced features help you streamline scheduling for store associates and store managers, improve labor forecasting and analytics, ensure compliance with labor regulations, and improve employee retention. I recently spent four great days at the FMI Midwinter Executive Conference talking to leaders in grocery retail about what they are seeing in their stores and in the market. As you can understand, this list of new laws and regulations is not exhaustive, nor is it intended as legal advice. Read how Belk rolled out workforce management and analytics solutions to better align customer demand with employee availability. o Time and Attendance Game Day is upon us. Explore how Delhaize America increased their stores operational efficiency and improved the customer experience. The New England Patriots were the favored team going into the game, but the Philadelphia Eagles were able to conquer in the end. Dedham, MA 02026 Belk has reduced annual payroll by $1.7 million and increased sales by 80 Basis Points approximately $31 million since implementing the Workforce Manager, Advanced Analytics and Reporting, Task Manager and Time and Attendance solutions from Reflexis. o Workforce Scheduler What tools are out there to make a retailers shopping experience stand out amongst the rest? How can retailers achieve the simplicity they need to provide an excellent experience for customers? For example, we can track data about visits to the website, including numbers of visitors and visits, geo-location data, length of time spent on the site, pages clicked on or where visitors have come. What are the Benefits of Applying Six Sigma in Retail Store Operations? Here are a few ways retailers can improve store-level fulfillment to increase profits and customer service. In this months article, weve included notable changes in United States regulations from May 2020 onward. o Q-Walk [StoreWalk]. www.cbsnews.com. Solutions Discussed: True crime. At its most basic, a next-gen workforce management solution is one that enables you to simplify retail complexity. Now that stores are starting to reopen across England, their ability to adapt will once again be tested, as the social, economic and political environment continues to evolve into unchartered territory. Finding the best professional development opportunities is about figuring out which opportunities will both benefit your growth, the growth of those on your team, and the growth of your retail organization. Since the last Data Protection Directive was established over two decades ago, its clear that not enough focus has been placed on protecting personal data and respecting the rights of the data subjects themselves. In this months article, weve included notable changes in United States regulations from December 2020 onward. o Workforce Scheduler Welcome back to the Reflexis Employment Law and Regulations Update! Its important to ensure that crisis communications and activities are organized and accessible. o Real-Time Task Manager Letting go of this and other myths enables banks to transform branch experiences and optimize staffing. How can you offer customers easy, convenient, productive branch appointments, even during disruption? Solutions Discussed: Although participation has been declining, according to new research released by the National Retail Federation and Prosper Insights & Analytics, spending for the holiday continues to increase. TV Schedule - CW Pittsburgh. With the right real-time store operations solutions, you can ensure health and safety compliance, eliminating the risk of legal action and keeping both your employees and customers safe. This webinar recap explores how Cumberland Farms is using new strategies and innovative technology to optimize labor spend, improve employee retention, and streamline execution processes across all stores. The disruption caused by COVID-19 has spotlighted pre-existing challenges in branch execution. How much more could retailers sell in-store if they really knew each individual customer before their associates engage? Many of these retailers have responded to these new challenges by implementing new strategies and technologies to improve their store execution, their labor operations, and the customer experience. The Value of Customer Experience in Light of the United Airlines Disaster, Implementing an Experiential Retail Model, QuickChek: Why We Chose Reflexis Task Manager, QuickChek: Why We Chose Workforce Scheduler and Time and Attendance, DICKS Sporting Goods: Why We Chose Reflexis, Rockler: A Closer Look at the Reflexis Experience, Engagement, Retention, and Training of the Future Workforce, Coop Switzerland: Improving Efficiency and Visibility, McDonalds UK: Implementing Workforce Solutions, Rockler: Streamlining Corporate-to-Store Communication with Reflexis, Using Analytics to Optimize Operational Efficiency, People, Process, and Technology are Enablers for the Smart Store of the Future, Step 1 Streamline Communications and Improve Execution, Vera Bradley: Optimizing Store and Labor Operations, AutoZone: Matching Employee Availability to Complex Market Demands, Burlington Stores: Improving Compliance and Streamlining Communication, Ahold Delhaize: Streamlining Communications and Improving Productivity, Best Labor Scheduling Practices for Companies to Navigate Wage Increases, 6 Steps to Reaching Omni-Channel Excellence, How Retailers can Improve Profits & Service with Omni-Channel Fulfillment, Reflexis StorePulse Real-time Store Execution and Reflexis Task Manager Now Available on Windows 10, Driving a Consistent Brand Experience across a Retail Banner, Reflexis Customers Award Winning Implementations, How to Solve the Store Operations Challenges of Today and Tomorrow, A Bakers Dozen of Additional Retail Influencers.