You keep telling yourself that! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I went to the store on Friday, but nobody knew anything about it, so they had to call their customer services team. When the delivery did not arrive i phoned Argos customer services quoted my order number stated my problem of the failure to deliver. We are experiencing extremely high call volumes at the moment and sorry for the inconvenience this may be causing., Iconic high street favourite to return after 4 years as shoppers 'can't wait'. I was unhappy that this had happened, but at least I would get my money back. As in this case had we not chased the order up we would have been non the wiser and Argos would have held on to our money indefinitely. Iconic discount shop to shut its doors next month - is your local affected? Is 10 days normal? I didn't know whether I was going to be sick or have a heart attack or both (! This has never been the case before as Argos always accepted returns. A few days later I was told that some-one would contact me in approx 3 weeks, to let me know what was happening - this didn't mean I would receive my goods then, simply it would be an update. I have just checked - the extra charge was not taken from my bank (it was just pending the first time I saw it there on the day I placed the order). I will post details of final outcome once this is over, in the hope that it will help others. You never speak to the same person twice, which means no-one knows whats going on, and they can claim its "not their fault". Leave the Archive, I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. I spent nearly 1,000 on furniture (which they took from my credit card in record time). As the only option I can see, is to go to a solicitor and pay out more money! Goodbye. Jul 3rd, 2022 by . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Stock was conformed the order was conformed and delivery scheduled for Wednesday between the hours of 7am and 6pm. Might be pending transaction and can return within 3-5 days. Its the biggest name in ulster. I didn't receive a confirmation email after ordering. They run security checks on the payment and then release it back to your account. "The money is now leaving my account but I have no order confirmation from any of the orders to say its placed. I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. And that Ive USED it! Customer service is shocking If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. I was meant to have been sent a letter regarding the delay - I never received it. What a load of s*** they feed to people day in and day out. Argos told us it's currently experiencing a high number of calls to its customer service line due to the coronavirus crisis, but says it aims to refund shoppers who've been charged but not received their orders "as soon as possible". We said it is not right when they are willing to accept returns before but on this item you refused. The payment went through on Paypal's end, but when I was redirected back to the store, I received an error saying the payment method was invalid. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Bank cant help me. I strongly suggest that you don't buy anything from this company, not unless you want to WASTE your TIME and money, the staff are just rude, customer services are just rude, and their products are LOW standard CHEAP RUBBISH! caused. In normal circumstances this would not happen (sounds hopeful) and our internal findings show that the correct item was issued out to you. I explained everything again at length (including the info from the courier - for which she demanded a name, that I refused to give up, to the same people that are "not allowed" to give customers their own names!) Thank God I did not pay an order online where I would realize two weeks later they will never deliver this and I would have just wasted time having to order different one after I would figure this out. It says it was in stock at my local store so I tried to pay for it to then pick up at my store today. The women who answered the call informed me she was the person who i was being originally put through to when I had cut off the phone call. So I called the person that had signed the letter (not charmless 'Lisa'). I was so worried . whomitconcerns. I was more than a little annoyed and asked to speak to the line manager to take the matter further and whether some compensation would be appropriate. Not to mention surfing, skiing. 1999-2023 PayPal, Inc. All rights reserved. He was asked my name and i said justin oneill. Missing out on some big discounts now :(. They seem to have all their beanbags coming from one supplier which is obviously not up to it. I tried to pay again, this time paying the full amount and directly entering my card into the PayPal Express window and it successfully went through. Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment. I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. You should have received a confirmation email within 2 hours of placing your order. Well, lets first get the original payment back that would be a good start! Posted by July 3, 2022 wildest police chases spike on argos taken money but no order confirmation July 3, 2022 wildest police chases spike on argos taken money but no order confirmation I didn't purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. The operator said my daughters card would be re credited immediately and could only apologize. Uncategorized ; June 21, 2022 argos taken money but no order confirmation . I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . Editor, Marcus Herbert. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Talk about what services you provide. (That they charge you more for!) I was told the money would be returned to my account within 7-10 days max. Who on earth would give such a charmless, inarticulate woman a job in a customer service role? Will was to send a message to the store, giving authorisation for this (as it was over 200). I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. To comment on this thread you need to create a Mumsnet account. i always come to argos for mobiel phones as they have good deals but i will no longer be goin to argos as they staff was rude to me when i asked for the 10 pound free cred which im still not very happy with and i will be writing a letter to the manger coz it was a young kid working there bout 18 very rude indeed. yup ery poor customer service boycotting argos now going to try with tesco, WHEN I WAS WAITING TO COLLECT MY DYSON VACUUM CLEANER I SAW POSTERS ALL OVER THE STORE SAYING 25% OFF DYSON PRODUCTS WHEN YOU TRADE IN YOUR OLD VACUUM CLEANER . THE ONLY ADVICE I HAVE TO GIVE AT THIS POINT IS: They won't even change it, Ive had it about 3 days, and they told me that they couldn't exchange it because there is nothing wrong with it, that I need to buy BETTER BATTERIES! . I was more than a little steamed, but didn't have time to make calls so started preparing for the wedding and dashed out to get what was needed. It couldn't be easier to shop for what you love and need; whether you need toys for the kids or want to update to the latest tech, you can browse all the latest deals, create a Wishlist and order products on the move from wherever you are. We often link to other websites, but we can't be responsible for their content. I have searched for this model all over and do not see any relevant link other than argos. I tried to order a 350 phone off Argos yesterday. argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation First things first, please check your Junk folder as it might be waiting for you there. "Thank you for contacting us regarding your order which included a Samsung GX10DSLR Camera, catalogue number, 560825 (surely this is a digit short?). Leave the Archive. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Add message. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. The payment keeps failing. crossroads grill menu sanford, nc. argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them . There's nothing you need to do as the funds will appear back in your account within five days depending on your card issuer. How do I know my online order has actually gone through? With all the misquotes she made and the false details she quoted, I didn't trust her to do her job properly, so I decided to start looking into it myself. It's not my desire to brag, but I think I can outdo most of you in the 'getting ripped off by Argos' department. It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). In the meantime, you can contact Argos via its live chat or by phone on 0345 640 2020 - although keep in mind they're experiencing a high number of enquiries. This 'woman', was the strop-bag I had expected and more. End of ridiculous conversation. To see all content on The Sun, please use the Site Map. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. Thursday m0rning I again rang customer services and after a brief chat with the operator requested i was put straight through to the escalation team I was put on hold and after approximately 2 minutes cut off. i have also been stung by the argos shop scam its more like a legalized fraud than a shop i ordered a dinning table and chairs shown in stock on the web on 4 of nov 2011and expected 14 day del how wrong i was phone call from argo today 29 nov carnt have table and chairs untill end of feb 2012 i can have a gift voucher refund as i paid by gift voucher but whats the point as they carnt sell me what i wanted two other tables simialar to the one i ordered are both out of stock but the one i ordered is shown on there website still for sale and in stock and now theres not even 28 days left to try and order another off them for a replacement this is the last time i ever buy from argos unless i have no choice and can take it away myself all there staff are so helpfull and understanding on the phone I WISH something needs to be done to shut them down after i have got my stuff next year of course it was quicker buying my house to put the table and chairs in then dealing with argos or have they ran out of oak to make my table with and are just growing a bit more. Well, I certainly don't make the same mistake twice, and will make sure that no-one I know makes the mistake of using Argos. I RANG THE CUSTOMER SERVICES DEPO FIRST AND THEY SAID THAT AS IT HAD FAULTED TWICE I WAS WITHIN MY RIGHTS TO ASK FOR A DIFFERENT MP3 MODELBUT WHEN I ASKED AT ARGOS THEY SAID I COULD EITHER HAVE MINE SENT AWAY FOR REPAIR OR A LIKE FOR LIKE EXCHANGE. argos taken money but no order confirmation. If we can be of any further assistance (are they taking the p***? When I used PayPal to pay for it, it redirected me back to my trolley and said it was actually out of stock, however the PayPal transaction is still going through. Argos Limited 2023. An Argos spokesperson said: We are in touch with these customers to apologise for the delay and reassure them we are processing their refunds. Our reason for ordering all this in the first place was because we had moved into an unfurnished place. Still haven't had an email confirmation and not sure if your order has gone through? Argos refused to replace it claiming it had been misused. By this time i was getting very angry with being messed around again rang the operators and after an even shorter chat with the operator where i admit my tone was a little terse i was put on hold again and after about a minute finally got through to the escalation team. She replied that the internet was not always up to date (I thought this was the whole point of internet ordering being able to check stock etc.) By browsing this website, you consent to the use of cookies. There is no communication between them, or with the customer. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back into my account. wardrobe, had been sent to them. By browsing this website, you consent to the use of cookies. and asked exactly where this left me. They told me to wait and see what happens and if I am charged then they're happy to refund me. Thanks P me off that much I will never use Argos / homebase ever again. no returns accepted. God put me on Earth to acomplish a certain number of things. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I've had a similar issue recently, I attempted the pay for an item the website crashed at point of payment and received an email to state the order hadn't gone through, so I tried again the same thing happened I attempted it for a third time the same thing happened. I am not even given the chance to order alternative bed! It couldn't, however, tell The Sun how many customers had been charged for orders that haven't been processed properly, or how many people have already been refunded. I went to Argos to buy a bed, then went to the counter and placed my order. I wasn't given any choice or hope. I received an email confirmation with the order but there is nothing in my account when I sign into Argos.ie There is no order history section at all. You can speak to argos to get them to tell the bank they arent going to collect the payment but by the time youve got through to someone who understand what youre on about and can actually handle it youre probably better of just waiting. We often link to other websites, but we can't be responsible for their content. I am sorry that you are not happy with your order and I can assure you that we have fully investigated the matter of the camera, whereby you have stated that you received a Vivitar V188 3MP Camera. Another shopper added: "Im currently on hold to you, been 45 minutes now. They also told me that another possibility (due to the state of the packaging) was that it could have been tampered with it the sorting office which is at the other end of the country to me - which makes me wonder how many hands it passed through. Argos had tweeted an apology on April 23, saying it was sorry to customers for its website temporarily going down. i asked has he never heard of that spelling. LOLICOPTER! This is a great space to write long text about your company and your services. Editor, Marcus Herbert, [DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]. Not mentioning asking for my money back on endless calls. The complaint has been investigated and resolved to the customers satisfaction. Because of this i was treated like a second class citizen. PayPal transaction is still going through even though Argos order failed. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). Their site hasn't worked properly for months. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Finally, after I had made several more calls and looked at websites and left messages for the charmless 'Lisa', I got a letter in the post on Friday afternoon. I placed a home delivery order with Argos on Wednesday. I've then contacted Argos via live chat and they confirmed the payment is pending and hasn't left my account and confirmed the order wasn't placed. He could not explain this, as it had apparently been passed around several delivery drivers and he was at least the third. THE GIRLS ON THE COUNTER SAY THEY HAVE NO IDEA HOW A USED MODEL GOT IN STOCK AND GAVE ME THE CORRECT IPOD AND COULD NOT GET ME AWAY FROM THE COUNTER AND POTENTIAL NEW CUSTOMERS QUICK ENOUGH.