They now charge $14.99 for processing the items you send them. I cannot even tell you how obsessed I am with this gray cardigan! Back in 2008, co-founder James Reinhart opened his closet and couldnt find anything to wear. Way to go, you! Now, sellers are reporting that clean-out kits don't arrive and acceptance when they do arrive takes many months. Founded in 2009 as a pilot for peer-to-peer online sharing of mens shirts, thredUP is now the worlds largest online marketplace to buy and sell womens and kids secondhand clothes. ThredUp takes advantage on both sides: when people seek to "sell" clothes to the company and when consumers "purchase" from them. This made the entire experience super quick, and I was able to do it all from the comfort of my couch! Me thinks their model should be embraced by more retailers out there -especially online retailers. I think youre wrong (and that probably doesnt surprise you). Aside from the sleeves keeping my arms immobile, I also couldnt button it. Never again! In the event that something doesnt fit, thredUPoffers a super easyreturnsystem. I'd rather donate to my local church. What did you think of this haul? I have sent 3 bags over a 1 month period just to get my closet cleaned out. I like to look at thredUP as an easy way to get rid of my stuff through the mail. Consignment shops train their buyers to have an extremely detailed eye for flaws, and I expect thredUP is no different. I just cant afford to and all we have here are 1.00 stores and a very small community. You can find out more about which cookies we are using or switch them off in settings. Learn how your comment data is processed. I received them 2 days ago. However, all shirts I have that fit are medium. This was my cart the last time I shopped thredUP. Prom season is here, and you deserve to look and feel amazing for your big party! I had decided to take the hit and take everything back to my card only to find out that since I used my thredup credit (from my previous returns), they didn't return the thredup credit amount to my credit card saying that's a different transaction. Affordable, beautiful items. the greed factor is clearly at an unprecedented level with the inadequacy of listing reimbursement all of us are discovering. How and when do i get paid for clothes i mailed in? After mostly fails, I will tell you that this pink moto jacket is a YES! Second. I wrote a review about Poshmarkthat explains how to use it and what to expect. Here are a few tips to help you: If you send in your bag at the tail end of a season, consider adding items that are appropriate for nextseason too. Whats The Deal With Clothing Care Symbols? I'm done shopping there, and sorry because it was a good cause. ThredUp customer service is terrible. They more than doubled the original MSRP! You will lose (have stolen) valuable items without explanation. If you are lucky enough to sell anything, there's a fee to transfer it to paypal. I never thought of this as a potential problem in buying secondhand clothes online. They are price gouging. But with thredUP, thats totally not the case. Talk about the paradox of choice. Keep in mind that these are used clothes! Also, a belt is missing from the Talbots dress so it won't sell either. Do not shop here. If your items dont sell, you can opt for thredUPsReturn Assurance;if you want your unaccepted items back, you can pay $12.99 to ensure that you get them. Just like any other company, they need to turn a profit in order to survive. I know that has to be really disappointing with many companies!! Don't waste your time if you think you're going to make any money. First, the measuring and listing they do is way off. So, two pairs of pants that I purchased at a cost of $15.00 and $17.99 are not wearable. Their shipping is high and when I finally did receive an email, they were willing to refund just the cost of the dress and not the shipping (which was more than the dress). One important thing to note is that you will get charged a 2 percent fee of the cashout amount from PayPal. ThredUP estimates the original prices, and all-in-all, I ended up saving 73% off retail! Seaching such a huge database as ThredUp has is a big deal and their search engine is one of the few that returns ONLY what you've searched for - not a bunch of items that aren't your size, for instance; or a different color. Anyone can write a Trustpilot review. This fee will be deducted from your payout. It is much easier to donate to Goodwill and take a tax deduction and it makes more financial sense. It doesnt necessarily matter if your items still have tags on them or are in really good condition if it is a lower end item such as Old Navy or Target, you probably wont get much for them. BUYER BEWARE! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Im pretty slow with projects because of my chronic fatigue so I will probably enjoy it as-is for a couple of years before I actually get my dream coat. The waist was too big (thredUP doesnt post waist measurements on skirts so its a gamble!) It's the best choice for your walletand the world. Theres no way I wanted to pay the fee to have them mail back the stuff I didnt want in the first place. They've stolen my clothing that they've had for 5 months! You dont have time to sift through piles upon piles of other peoples old clothes. Apparently they charge to take your clothes for consignment, charge for returns, eg, they are making a lot of green pretending to be green. The clothes I received do not look like the photos. You need to understand that thredUP is a business. She created The Outfit Repeater to be your stylish source for thrifted, vintage, and affordable fashion inspiration. You can choose to have your items returned to you for $10.99 or have thredUP recycle them. and the length was too long. Ann Taylor Heels. I ordered five items from thredUp and THREE out of five arrived stained!! thought you may appreciate the opinion of someone who consigns on many locations and has the training to spot a possible fraud. But the worst thing is that "easy" return policies are deceptive, because there is a $3.99 handling fee for each item plus a $10.99 return postage fee unless you want store credit. Secondly, there is no chat, no phone number where you can actually talk with a person and no response. getting ready to send a bagful, but now i am re-thinking. Want to know a little secret about the absolute best way for busy moms to shop? We also ensure all reviews are published without moderation. Just remember that for every fabulous piece styled by a thrifter on TikTok, theres probably a pile of returns sitting behind them. do you have any conception of the degree of resentment held by consignors.? I ordered 2 Namebrand Handbag rescue boxes, after watching several Instagram unboxings. I've always figured they take measurements at thred up, because they are so often inaccurate. Gain trust and grow your business with customer reviews. Honestly this company is not choosing to accept a lot of product that could easily be listed. I've spent the past decade+ creating a healthier home for my family. Promo Codes that promise to apply to everything never do, not the ones they've sent me anyway. Usps eould be cheaper and faster but they don't care. Yes, the prices were WAY better than Stitch Fix, and you can even search by price, so I did some low-priced searches because I am so frugal. Ill have to check into this. First, I thought I would choose the wrong size. But you can save even more money by using a few other features. Having sold my fair share of clothes on ThredUp, I would not recommend it. I accepted the credit, but only after the return was processed did they tell me that the credit was good for only one week. Honestly, how often have you engaged a retailer regarding a problem with your purchase and received such efficient and comprehensive recompense? This website uses cookies so that we can provide you with the best user experience possible. AND when they are wrong, they don't refund you. This 14-day delay is due to the nature of thredUPs business. Which should I trust? Reading Time: 5 minutes T hredUP is a great resource for women's and kids' high-quality secondhand fashion (like a well curated online consignment store) - with a range of brands and up to 90% off the original retail price.. Friends have raved to me about thredUP for years, but I recently had the opportunity to try them for the first time. I had a positive experience using thredUP, but thats because I knew what to expect and wasnt surprised or insulted when I only made $15 from my items. And some of the items have been some of my very favorites. Another white cardigan after I just thrifted one last month? Theyve filtered and sorted like crazy allowing you to use their technology to find exactly whats on your wish list. But it gives them an "out" now and you can't claim the measurements were wrong. The site allows you to sell your gently used, name brand clothing by mail. Run. Use Brand and Measurement Information You Already Have. The measurements from ThredUp are very sketchy, to say the least. I received no credit for it. What percent of the selling price do sellers get? The measurements (35 chest and 23.75 length) don't sound like a Medium to me. At just 21 inches in length, as you can see in the screenshot below, I knew this wouldnt work for me despite falling into my size filters. Fast forward to the presentI purchased four pairs of pants off of their site. People need to fully understand that they are not getting paid when they "sell" to ThredUp. The descriptions are frequently inaccurate, with measurements off by 3-5 inches. They will say 50 cents to 1.00 per item so it is not hidden info. If you can answer yes to the following questions, thredUP may not be the best option for you. I think we all know why they started charging. Its for people who dont want to bother with the hassle of driving to their local consignment store or spend time posting each item on eBay or Poshmark. If you want your clothes processed faster, you need to pay a $10.99 fee. Tip for consumers:Make sure you can a full refund! Several months ago, I wrote about how I didnt like to buy clothing for myself onlineeven though I do purchase many other items on the web. I'm planning on making my first order soon. thredUP has a helpful table that shows you the percentage of what you would get paid for various listing prices. It's common for a person's feet to be two slightly different sizes. . I returned the item and stated that I should not be responsible for the shipping fee since it was their mistake. I wish we could have coffee together right now because I believe YOU, too, can confidently create a healthier home for your loved ones--without becoming exhausted or overwhelmed. I cant consign with them, but its understandable that they dont want to make the investment of shipping without seeing the items. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. I will order from them again. Do not use. Needless to say, I had to PASS on this. I have sent bags and bags, including valuable pieces cashmere sweaters, high end items of considerable retail cost and relatively recently produced. I seriously cant believe I was sent these. The fee will be deducted from your earnings. We're doing our best to make sure our content is useful, accurate and safe. We live in a really rural area in the country but seldom do I buy clothes. According to the website, thredUP will process your kit up to five weeks after it's received. Also muddling the waters is that I've found that a number of brands tell me I ought to buy clothes much larger than I actually need. As an Amazon associate, I receive a percentage of qualifying purchases. They take the following into consideration: This is pretty much on par with how Buffalo Exchange and Crossroads Trading examines clothing they purchase. To learn more about reviews and trust on sitejabber.com, visit our. Although I liked the flow and pattern of the shirt, I passed because the measurements indicated it wouldnt be the perfect fit for me. I was not expecting to make a ton of money, so being able to donate the rest of my clothes through thredUP made my life easier. The waist was too big (thredUP doesn't post waist measurements on skirts so it's a gamble!) We're happy to hear that the items arrived fast and in good condition, Stephanie! Why am i hearing so many negative complaints about selling? The transfer is pretty much instant and only takes a few minutes. Essentially, items with a higher MSRP will offer a higher payout on resale. That was hugely deceptive, and I will not be shopping from them again. Hey girl! Companies can ask for reviews via automatic invitations. They are STILL processing my items. We are using cookies to give you the best experience on our website. If youve successfully sold items and have some money coming to you from thredUP, you need to wait at least 14 days. (and they deal in just women and kids clothing though, so men are out of luck) Is it worth it though? So because it was too short, I had to PASS. Do you need to have your items mailed back to you? While shopping secondhand has many environmental and social benefits, saving money is an obvious bonus. Id love to be able to come again. thredUP has a rating of 3.16 stars from 5,904 reviews, indicating that most customers are generally satisfied with their purchases. Its not easy & their response time is poor; Unless you pay to expedite selling, there is much delay in processing time and no idea what date they will post it. I may be tall-ish (5'7) so I can "pull off" midi skirts but I just don't feel like they express my style at all. Join the 2,702 people who've already contributed. I partly did it because I was tired of looking at my always-full closet and partly because I wanted to ensure I could fit everything into my new, smaller apartment. They aren't honest and you'll do better selling your clothes yourself or at a consignment store. Tip for consumers:Dont. Tip for consumers:Don't expect any customer servuce. You can then transfer it to your checking account. NEVER AGAIN. Their box had opened which was obvious. Not amazing finds, but good thrift store finds at reasonable prices. ThredUP lies about the condition of merchandise and then charges to do returns. I had a customer service chat and ironically the very same day they opened my bag. I do not understand the last 2 or 3 bags i n=have sent i have not made much it is frustrating as i believe they are good clothes that i send and i no they are in good condition not sure why you do not take more i am getting tired of taking the time to send you stuff and you not excepting them please explain why? No one has ever called me back Many of the complaints seem to stem from the fact that an item they sold was sold on the site for 10 times the amount. Save your money. I could have sold them myself or donated where I wished. I wondered why thrift shops seemed to have less product and I hope its not due to this place!! So, it ended up getting shipped to me and ended up not working. Shopping online for secondhand clothes is perfect for so many people, and particularly moms. I couldnt even touch it without being grossed out. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. Without requiring a photo my CSR just went ahead and processed a full refund on the item! thredUP breaks down their brands into certain categories, including top brands, designer, and premium. Learn how your comment data is processed. In order to actually receive the money in your bank account from thredUP involves a few steps. Knowing your exact measurements is the first step to finding the right fit online, so grab a flexible tape measure or a piece of stringand write them down. New customers get $10 in store credit when they claim the referrals! (Why?! Tip for consumers:DON'T SEND YOUR CLOTHING HERE- you will just be out! My selling experience, however, has been appalling. thredUP has done the hard work, sifting through the unwanted to find the high-quality hidden gems. Ive purchased many items from thredUP and every one of them is in great condition and perfectly stylish. Am I missing something about these sizings. thredUP ranks 5th among Used Clothing sites. A couple of years before the Pandemic, I cleaned out my closet and finally packed up a bunch of modest and high-end clothes to sell with ThredUp. Do not waste your money. Secrets to Scoring the Best Secondhand Style from thredUP, really challenge each piece and make sure its perfect. I'm truly impressed (obvi) and remind other reviewers who've left less than positive remarks, ThredUp is a SECOND HAND store and they process thousands (tens of thousands) of items so there are bound to be mistakes, but unlike other online retailers, ThredUp's customer service aims to please and make good on whatever issues you encounter. I would hope things with blood stains would be considered biohazard and discarded, not sent off to a customer! They have offered a phenomenal deal for my readers! Good thing I was wearing gloves when I was going through the box. When I contacted Customer Service to see if it had been returned to them or if there was any additional delivery information, I was disappointed to learn that the delivery to my unit within the condo complex was all they knew about BUT the CSR refunded my purchase since I didn't receive it. 1st one has 2 bright red stains on the front that were not disclosed in description. If you want to go the eBay or Poshmark route, keep in mind that selling online takes time. Every time I've purchased something from ThredUP the item description has been miles apart from what I received. They didn't accept brand new leather boots claiming they 'couldn't find a size' and since I didn't prepay to have them returned they were 'donated'. While the fit was better than I pictured, the length was described as being 3 inches longer, which I would have liked so it would cover my butt when I sat down. Thats a big difference. Banking | Business | Insurance | Taxes, About | Team | Contact|Press |Policies, Tips to Help You Decide if You Want to Use thredUP. Local thrift is best. I think that helped me so much! Also, after reading other reviews, I checked myself and realized that they keep selling items that have "expired" instead of donating them, so that they still make money on them but you get nothing. No record of it being in the bag I genuinely am concerned that there is a story here and may become apparent after a while. This gray cardigan checked all the boxes for me. But I was shocked they would send me a pair of blood stained white pants! Overall, I was pretty happy with my experience using thredUP. Table of Contents Buying on thredUp: The Pros Decent quality clothes They say they never received . Very deceptive practices. So, here I go again. Incorrect sizing on one item, second is picked very bad and it was listed as new condition, several very noticeable picks in the material, and third smells so bad of mildew, I have washed it twice and cannot get the smell out. For more information, please see our It wasn't processed until the spring, meaning items would be unlikely to sell within the limited time allotted. I will not use this company again. Size 8 1/2. We use dedicated people and clever technology to safeguard our platform. Please be aware when dong returns. $_$ I thought they donated to charity, but now they have really shown their true colors. Hmm. Ships speady, packaged very elegant, very nice merchandise :). Absolute horrid service. They accept clothing for both women and children. Unfortunately, the fit just didnt do it for me. Products used:I have used thred up for many years and now for them to start charging so much for me to do them a service and donate clothes is absolutely ludicrous. Hit-and-Miss quality, Inaccurate descriptions. I also sent in a coach bag that 'didn't sell' and I couldn't reclaim it as it was 'in a cart' but the link from my clean out kit still takes me to the purse, still listed at $91. Even if you fill up the entire bag, thredUP will only accept 40 percent of your items. The way it works is to first request a Clean Out Bag from their site. Hope that helps! The best pieces of clothing I sent were gone. I checked out their website while my girls napped and Wow! Very disappointed. and our My designer items got either lost or more likely stolen. Do they every pay you any money? Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. So much for green. Consignment stores care a lot about designer clothes, and thredUP is no different. I dont know how their team missed that but I was not interested in trying to remove them when I had a perfectly good white cardigan that I just thrifted elsewhere. I challenge you to give it a online secondhand shopping a chance. just as a heads up someone needs to speak up. Your email address will not be published. When I became a mom, I fell in love with consignment shopping. In other words, youre getting more for your money and being a much more responsible shopper for the same dollar value. Accurate skin dose measurements using radiochromic film in clinical applications Accurate simulation of reflector antennas by the complex source-dual series approach Accurate SOI US. So save the carbon emissions and just donate your stuff locally, people! I PASSED. Ive read a lot of negative reviews about thredUP from the comments section on bloggers who have used thredUP.